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From the cleaner to the manager, everyone was extremely helpful There were no bad points
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
The staff in this hotel are absolutely supurb None
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
Good parking very good breakfast
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
Location/breakfast The bed mattress was old - need to change
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
Great location, clean with very friendly staff. Would stay again
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
Location Rooms had a terrible smell to them.
Nice Room Parking is a nightmare
Good clean room Air Conditioning Entertainment Center WiFi slow and problems connecting
Beds were very comfortable Focus on restaurant while in the bar area
Room was very comfortable and whole atmosphere of hotel very relaxed which is good when travelling alone for business. Small gym is very well equipped and food excellent. Complimentary mini-bar much appreciated. Nice also to get a decent hairdryer and excellent wi-fi connections.
Cleanliness of roooms, styling of decor, helpfullness of staff.
Beautiful hotel, excellent service I think it was the noise of the air conditioning or some sort of generator going all night which unfortunately kept me awake.
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them. Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.
Great city centre location The fan in the room was too noisy at night
lovely and modern, perfect location, comfortable with helpful staff Our room was right next to the lift so there was a lot of noise but other than that, we really enjoyed our stay!
The location was excellent. The hotel was superb, very clean and welcoming. Staff were very polite. It was a wonderful - all of it and i cannot pinpoint the best part. nothing.
Staff were extremely helpful and friendly. Rooms were tastefully decorated with everything you would need ie iron, hairdryer and safe. Very central for the city centre. No Bar. The rooming list had not been passed on from internet booking.
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
All the above comments , very pleasant hotel , night staff very helpfull would def. stay again Woken at 8;15 with road works (Saturday) morning that lasted up to 2 hrs, As this is ongoing work , feel it should have been pointed out to us prior ,maybe a reduced rate (or at least complimentary breakfast as we awake so early)but nothing about the actual hotel to comment on .
The room facilities were very good; all of the usual things were available such as tea/coffee making facilities, iron, TV but it was nice to have a docking station for my ipod and the quality of everything was high. Nothing.
Our stay at the hotel was for one night only ,the nightlife was on the doorstep ,plenty of choice .The night porter was very polite.The bedroom was very comfortable ,the only problem was the shower it was too low.We always have a drink in the bar when we visit Liverpool,and would stay again at the hotel.
We liked everything! Sam in the reception was one of the most service minded persons we ever met. The rooms was spacious and very nice decorated. The food in the restaurant was delicious. This is a place we would like to come back to often! The location was the best in town. The breakfast service was a bit low
spacious bedroom. tried to order room service(bottle of wine) at 11pm on sunday evening and they could not accommodate this request.
The evening meal at the Merchant's restaurant. Returning to our room at 5.15pm to find that it had not been cleaned. Poor breakfast choice.
Location, service and the size and design of the room. the restaurant was also great.
The Castle 62 staff were well turned and incredibly helpful from the minute we arrived and even after we check out, by looking after our bags so we could get in more shopping time! They helped me organise a surprise champagne bucket in the room, the restaurant was wonderful, and even though we went with the 'pre fixe' menu we were still superbly welcomed and served for every course. The food preparation/presentation was a wonderful asit tasted! There were no bad points for this trip.
location to city center was excellent and despite its location slept very well without any disturbances from external noise
It was by far the best hotel I've ever stayed in! The staff were amazing and treated you with such respect, nothing was too much effort for them. The price was slightly more expensive than most hotels but was definately worth it!
Exceptional quality and finished to a high spec! Rooms extremely warm, no heating control or air con, had to request a fan, also, an iron but no ironing board???
Excellent service, good breakfast choice, reasonable bar drink prices, excellent location for a city shopping break, the bedrooms were spacious and clean with all 'mod cons'. There was a birthday event in the main function room directly below our room, it was extremely loud. The music continued through until 12.00 midnight and the party finally ended at approx 1.00am. Although pre-warned about the function we had no idea we would feel we were part of it! We did eventually get some sleep after the event had finished but it did tarnish our overall experience with you, which was otherwise fab.
Great to saty in a one bedroomed apartment. We have a toddler so we could put him to bed and then enjoy a nice meal in the living area. When we arrived at 2.30pm we were told our room would not be available for another 20 minutes. Check in was described in our booking information as 2pm. We were told we could wait in the bar area but it would have been nice to have been offered a free drink or even some apology for waiting for our room. We were with a fractious small boy and we could have done without the added wait!!
Friendly staff and tried very hard to make our stay comfortable Luke warm water in the evening... door handles about to fall off lock on bathroom door broken. No safe in room
Stayed in one of the appartments. N/A
Coffee in the room was amazing, really excellent. Unusual furniture, great bedding. Posh toiletries, immaculate bathroom, loads of towels. Big room, large windows. Top notch breakfast. Superbly friendly staff. We had a lovely time, the hotel was quiet and relaxing and within walking distance of the nightspots. Will definitely book use this hotel again. The attention to detail could have been better. Obvious thick dust over the picture frames. Kettle could only be used on the floor.
location was good, 5 mins walk to moorfields station & apartment was 2 mins from main hotel building. The Hotel closed at 2pm Sunday so we could not leave or lugage there.
The room appeared not to have been cleaned before we checked in as the was a used pair of male boxer shorts and a female thong on the floor of the wardrobe.
Very good service, good breakfast and very kind staff The bed was a bit too small and the matress too old
The room was very comfortable. Although there was a party in the evening, it quietened down very quickly after midnight. The breakfast is overpriced.