LATAM Airlines (LA) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

7.6 Good

Based on 2,155 reviews

Overall

7.7

Boarding

7.6

Comfort

7.5

Crew

8.2

Entertainment

7.5

Food

7.2

Recent reviews

All reviews
Positive
Neutral
Negative

8.0

Pros: the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too.

Reviewed Jul 2017

review from
3.3

Friends

Pros: Clean

Cons: That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way

Reviewed Jul 2017

review from
3.6

Pros: Had pillows and blankets

Cons: TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke

Reviewed Jul 2017

review from
2.0

Cons: Flight has been delayed for over 12 hrs. I still haven't left LIM :(

Reviewed Jul 2017

review from
7.3

CA -->BA

Pros: Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX.

Cons: I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals.

Reviewed Jul 2017

review from
7.3

Pros: A crew member did her best to resolve my problem

Cons: My seats designation were changed several times.

Reviewed Jul 2017

review from
7.3

Nice trip

Pros: Friendly crew Nice rate Very fast and friendly check in

Cons: Difficult to do web check-in Very expansive to make changes in the ticket

Reviewed Jul 2017

review from
10.0

Great experience

Pros: Friendly and helpful staff

Reviewed Jul 2017

review from
7.5

Pros: The standard domestic flight, not a lot of room but not as cramped as it could have been. Speedy from the time we boarded to disembarking.

Reviewed Jul 2017

review from
9.0

Pros: A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient.

Cons: Started boarding late but the captain got us to our destination early even in spite of late boarding.

Reviewed Jul 2017

review from
4.6

Tough start

Pros: The inflight meal was delicious. I was not expecting so many choices.

Cons: Mechanical problems go start. And the crew in Orlando did not keep passengers up to date.

Reviewed Jul 2017

review from
8.0

Happy to see reuse. Next: recycle!

Pros: I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too.

Cons: LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight.

Reviewed Jul 2017

review from

10.0

Great experience

Pros: Friendly and helpful staff

Reviewed Jul 2017

review from
9.0

Pros: A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient.

Cons: Started boarding late but the captain got us to our destination early even in spite of late boarding.

Reviewed Jul 2017

review from

8.0

Pros: the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too.

Reviewed Jul 2017

review from
7.3

CA -->BA

Pros: Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX.

Cons: I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals.

Reviewed Jul 2017

review from
7.3

Pros: A crew member did her best to resolve my problem

Cons: My seats designation were changed several times.

Reviewed Jul 2017

review from
7.3

Nice trip

Pros: Friendly crew Nice rate Very fast and friendly check in

Cons: Difficult to do web check-in Very expansive to make changes in the ticket

Reviewed Jul 2017

review from
7.5

Pros: The standard domestic flight, not a lot of room but not as cramped as it could have been. Speedy from the time we boarded to disembarking.

Reviewed Jul 2017

review from
8.0

Happy to see reuse. Next: recycle!

Pros: I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too.

Cons: LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight.

Reviewed Jul 2017

review from

3.3

Friends

Pros: Clean

Cons: That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way

Reviewed Jul 2017

review from
3.6

Pros: Had pillows and blankets

Cons: TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke

Reviewed Jul 2017

review from
2.0

Cons: Flight has been delayed for over 12 hrs. I still haven't left LIM :(

Reviewed Jul 2017

review from
4.6

Tough start

Pros: The inflight meal was delicious. I was not expecting so many choices.

Cons: Mechanical problems go start. And the crew in Orlando did not keep passengers up to date.

Reviewed Jul 2017

review from

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LATAM Airlines

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LATAM Airlines contact information

LA IATA code
44 800 9776100 Call
latam.com Visit

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