Traveller reviews
Overall rating
6.8
Good
Based on 408 reviews
Boarding
7.0
Comfort
6.8
Crew
7.6
Entertainment
6.5
Food
6.0
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LATAM Airlines information
| IATA code | LA |
|---|---|
| Routes | 88 |
| Top route | Santiago Arturo Merino Benitez to Sao Paulo Guarulhos Intl |
| Airports served | 40 |
| Top airport | Santiago Arturo Merino Benitez |
LATAM Airlines traveller reviews
Pros
"Food was good and healthy"
(in 73 reviews)
"Friendly staff clean cabin."
(in 54 reviews)
"The crew was great."
(in 189 reviews)
Cons
"They lost my luggage"
(in 10 reviews)
"The flight was four hours late!"
(in 17 reviews)
"The flight was delayed 7 hours"
(in 224 reviews)
Recent reviews
Traveller rating
768
359
267
311
3
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
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10.0
Great crew from Chile... planes are getting very dated
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2.0
Chatdeal messed up my reservation and I lost my entire vacation.
review from
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10.0
Excellent flight
review from
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10.0
Delta sky lounge in terminal 2 is a disaster!
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8.0
Attendants seemed stressed, the food given was really bad, the flight departed and arrived on time, the media content was good,
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8.0
Excelente
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8.0
Good
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10.0
I will flight again with latam
review from
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8.0
The Time from cusco to lima is short and good. I would like more food and different drink because only water and chocolate stick. The informacion of crew captain is only spanish and very quick.
review from
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10.0
The second baggage should be free
review from
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8.0
Staff at the Airport was very good .
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4.0
A Latam crew member at the Trujillo airport singled me out (racism??) and falsely claimed that my carry-on bag was too big and needed to be checked. Clearly it is not. It is specified as carry-on sized bag and I carried it on my trip into Peru without any problems. It was comparable in size to everyone else's bag around me. But, I was not about to get into an argument at the airport in a foreign country and, thus risk my safety or jeopardize my journey home to the States. So, I checked it begrudgingly. In Lima, my seat number was changed and I was never notified. The actual crew on the airplanes were nice. The movie selection was good but needs closed captioning in English. The food was disgusting.
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10.0
Catering was minimal. Would have liked a small bite to eat and more variety in drinks.
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10.0
The entertainment was off
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10.0
Great crew. Understandably we love more room but that’s just the nature of air travel these days. :-)
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8.0
plenty of leg room in the 787-900 - almost size of premium economy - meals were good, good entertainment with latest movies TV series eg House of Dragons
review from
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8.0
The staff was more attentive than any staff has been in a long time. Boarding was efficient. The seats are low and I could not put my backpack under the seat in front of me. I can’t recall not being able to do that. The food was horrible. Chicken breast at dinner was completely dried out. We were not given packets of salt and pepper. Way too few vegetables. They were two, Maybe 2 1/2 inch rounds of zucchini, with dinner and two roasted Cherry tomatoes with breakfast.
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10.0
Great service!
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10.0
The wait in lines!
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10.0
The easy way to get it, but the only thing i did not like was the charges of the luggages.
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2.0
My flight out of JFK airport left late so I landed late in Sao Paulo, Brazil and ended up missing my connecting flight to Porto Seguro. Because of this I missed the welcoming party to my friend's wedding in Trancoso. I was stuck in Sao Paulo for 12 hours. I realized afterwards that even if my plane had landed on time in Sao Paolo, between re-checking my luggage, going through Customs, and the long walk to the next connecting gate, I would barely have had enough time to catch the connecting flight. LATAM should allow more time to transfer between connecting flights in Sao Paulo for international travelers. A transfer time of 1 hour 20 minutes isn't enough. Do I get some kind of voucher for this?
review from
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10.0
The whole service did very well.. excellent job…
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10.0
Nice people. Excellent service. Poor entertainment
review from
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10.0
We hadn’t used LATAM Airlines and we pleasantly surprised that airline was a great choice. The communication through their app and notifications were very helpful
review from
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10.0
The flight from Cusco to Lima was fine. The boarding was a little chaotic but it sorted out. We were 45 min late in departure and during the flight, the flight attendant asked about our connection to see if we were ok. When we landed, there was a LATAM agent at the gate to gather the passengers with connections and walked us through the Lima airport to our departure gates so we wouldn’t be lost - very nice courtesy for those of us with connections!
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10.0
Ñ/A
review from
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10.0
Thank very much
review from
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10.0
Everything was good
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2.0
No me gustó nada, deberían de tratar de no mover los horarios de vuelos originales.
review from
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6.0
Well, I think that service is ok, because my experience of check-in in the app was slow, other hand, the rest activities of trip was good.
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LATAM Airlines FAQs
What is LATAM Airlines' carry-on size allowance?
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Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Lima J Chavez Intl Airport (LIM)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Mendoza El Plumerillo Airport (MDZ)
- Montevideo Carrasco Airport (MVD)
- Cordoba Pajas Blancas Airport (COR)
- Miami Airport (MIA)
- Bogotá El Dorado Airport (BOG)
- Auckland Intl Airport (AKL)
- La Paz El Alto Intl Airport (LPB)
- Madrid Barajas Airport (MAD)
- Punta Arenas Pres Ibanez Airport (PUQ)
- Santa Cruz de la Sierra Viru Viru Intl Airport (VVI)
LATAM Airlines contact information
- LA IATA code
- +56 600 526 2000 Call
- latam.com Visit
Overview of LATAM Airlines
The Chilean carrier LATAM Airlines is one of the most prevalent throughout Latin America and manages its operations from a primary base in Santiago. A significant reason that it has such a strong presence in the region is due to the fact that it has secondary hubs in Colombia (Bogotá), Peru (Lima), Ecuador (Guayaquil and Quito) and Argentina (Buenos Aires). Flights are available to more than 20 countries across Latin America, North America, Europe, Oceania and the Caribbean.
You can choose between Economy, Premium Economy and Premium Business on your LATAM Airlines flight. The Premium Economy section provides greater legroom as well as increased privacy, with a maximum of 12 passengers in the separated section of the cabin. A full reclining seat that stretches in length to 6 ft 4 in is available in Premium Business, along with gourmet food designed by chefs and some of the finest varieties from Latin American wineries.
It is part of the greater LATAM Airlines Group, which manages a host of subsidiaries that include targeted airlines in Argentina, Brazil, Colombia, Ecuador, Paraguay and Peru. LATAM Airlines joined the oneworld alliance in 1999 and partners alongside global giants American Airlines, British Airways, Cathay Pacific, Iberia and Qatar Airways. Customers are able to purchase round-the-world tickets as a result of the alliance.
A mix of both Airbus and Boeing aircraft are chosen to fill out the fleet, with a preference for narrow-body jets that are designed to carry between 150 and 250 passengers. Airbus A320 models are most commonly flown for short-to-medium distance routes within Latin America, while the Boeing 787 Dreamliner is chosen for transcontinental flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.