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I thought the hotel was everything you would expect or need for a short break.
Beautiful linens (towels and bed) and very friendly and helpful staff. The room we stayed in looked like a refurbished hostel room. It lacked 'polish' with some decor in general (although the bathroom was very nice). There were additional fold-out out bed and a single bed that just made the place look like a dorm room.
Convenient location: 7 minutes walk from the city center; nice and helpful staff.
Price/quality ratio. Breakfast (although basic, it was fine) included in the price. Friendly & helpful hotel staff. Hall- & stairway interior. Large (3 person) room, although less atmospheric than the hall- & stairway. 10 minute walk from the Old Market Square & Wavel Castle. Tram stop in front of the door. Influences from outside: quite some noise and a shaking floor when a tram came by. No elevator in the building, which was okey for us as young adolescents, but for elderly it can be more difficult.
The staff very polite, helpfull and informative. The hotel itself is in good location and access to all functions. Very clean and comfortable. The kitchen staff serving breakfast were extremely helpfully and polite. I highly recommend for any guest. I choose this hotel account of location near the square.
Cleanliness of room and cute bar downstairs! Three flights of stairs to our room!
close to main turistic sites, clean, new furniture
Spotlessly clean, friendly and efficient staff, great location, value for money,,,,, what more could you ask ! If staying in room at front of hotel, light sleepers may be troubled by noise of trams. Have to say they didn't bother us!
The rooms were quite luxurious for the price paid. Our room was warm, very comfortable and spotlessly clean. There were tea and coffee facilities and the desk staff were very helpful. We really enjoyed our stay at this hotel and would definately stay again. Breakfast was also very good. No complaints. The hotel was really great.