ibis Krakow Stare Miasto

Location is close to train station

I’ve stayed in many IBIS hotels in many different countries over the years, and this was the worst. There wasn’t even a sheet covering the mattress, just a piece over top covered in a sheet, and the bed linens were dingy. The pillows were about 1/2 the size of a normal pillow and lumpy. Bathroom was so tiny, could barely sit in the toilet seat without bumping in to the shower. Also, the taxi they booked me for my 5:40am flight was 10 minutes late. The staff was pleasant, but even for the convenience, I would never stay here again. Grossly overpriced for what you get.

We arrived İbis Hotel Kraków in the morning of Agust 9th. İn general I used the check-in earlier if there is any available room at the hotel. At the reception english speaking personel named Oliwa controled our reservation with our IDs. Then she Said they had no available room and We had to wait for check-in till 14:00,after leaving our luggage to the locker, We were sitting at lobby to charge our phones. Then we were shocked to see one couple who arrived after us, using elevator with their luggage. İt was just after our conversation with Oliwa. Another couple did check-in after several minutes. We went to reception with unhappy mood to ask about this nonsensical situation. Suddenly, Oliwa disappeared and Another personel Grzegorz communicated with us and said 'there is room the check-in'. He was extremly kind to us. But that kind manner did not prevent us to feel discomfort because we had already felt to be exposed to discrimination by Oliwa's manner after learning our identy. We did not except such awful expeirence in such qualified international hotel chain. We wish from the hotel to do required investigation to prevent such awful situation for anybody else in the future.