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200 William Street, Key West, FL
0.7 km from
Our room was charming and tastefully decorated--very Key West. Extremely quiet. Nice rooftop pool.
The hotel is very centrally located, and has a nice lobby and bar, and the pool area looked good for families The room had no window and was extremely dark. Light bulbs were burned out and the bedspreads were very dingy and dirty looking. For the money I paid, this was extremely disappointing.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
Attentive and responsive staff. The 4:00 am rooster, friendly bird but took his wake up service very seriously. Being located at Mallory , the 5:30 am dumpster collection finished any further attempts to remain in the comfortable bed. Great facility, noisy location.
Room was spacious and clean. Our room had no view; we were practically on a parking lot with cars parked a few feet away. We had asked for a quiet room with a view and we were supposed to get a "view of the Old Town". "Island view" means looking out on a car park! The room had a connecting door to another room and we could hear all from next door (and they from us). Front desk staff quite rude: if you book with Booking.com, you'll automatically get the worst rooms, this is what you get if you go for their low rates..., we were told. There is no beach, just a small pool. However, we were able to leave after 2 nights.
Perfect place for us to stay. It was close to Duval sr so could walk every where Staff was very accommodating & nice breakfast included! Def will go back!
Location They lock you in the resort at night. I'm not kidding they lock you in. They give you a key to get out of the resort. It's a huge inconvenience when leaving and you have to dig through your stuff to get your keys to get out. I think this a a fire hazard but who knows. The ice machine sucks, it literally can not handle enough for 3 people to fill their glasses. We had 3 Caribbean sized cockroaches in our bathroom haha wife had panic attack. No one really cared at the resort. I understand it's humid and bugs love it at this resort.