Traveller reviews
Overall rating
6.1
Good
Based on 533 reviews
Boarding
6.5
Comfort
6.0
Crew
7.0
Entertainment
4.8
Food
5.3
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Jetstar information
| IATA code | JQ |
|---|---|
| Routes | 206 |
| Top route | Sydney Kingsford Smith to Melbourne |
| Airports served | 38 |
| Top airport | Sydney Kingsford Smith |
Jetstar traveller reviews
Pros
"The crew was friendly and efficient"
(in 27 reviews)
Cons
"No customer service or personality."
(in 34 reviews)
"I hate their baggage policy!"
(in 137 reviews)
"I will never fly Jetstar again"
(in 54 reviews)
Recent reviews
Traveller rating
50
16
21
33
0
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10.0
On time flight!
Reviewed Sep 2023review from
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4.0
Old plane with very uncomfortable seats.
Reviewed Jun 2023review from
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6.0
We were seated right at the back of the plane along with young parents and small children. Very noisy and seats super uncomfortable.
Reviewed Jun 2023review from
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8.0
On time and well-priced... For a short flight, what more do you need?
Reviewed Mar 2023review from
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6.0
The flight was fine. Unfortunately, my 5.00 pm flight was cancelled and I was moved to the 6.00 am flight the following morning. Jetstar arranged transport, accommodation close to the airport and dinner & breakfast, so all was good other than an overnight delay.
Reviewed Mar 2023review from
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8.0
Great service with an excellent selection of food onboard at reasonable prices. Seats are supportive and there’s enough room for me (I’m 5” 8). Water was supplied free of charge which doesn’t always happen for budget flights.
Reviewed Mar 2023review from
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2.0
It was cancelled, second flight in a month. Jet star are dead to me
Reviewed Mar 2023review from
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8.0
Left late but did make up time.
Reviewed Mar 2023review from
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4.0
2hrs late leaving Melbourne.
Reviewed Mar 2023review from
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4.0
Every single one of my flight were delayed. On top of that when I asked for water I didn’t get it the first time. I had to ask for it multiple of time.
Reviewed Apr 2022review from
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2.0
The flight was delayed by more than four hours. We had to be at the airport 4 hours before the flight because of road closures for US Secretary of State. We arrived and got to our Sydney hotel after 1am.
Reviewed Feb 2022review from
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2.0
Why is it so hard for Jetstar to get boarding a plane correct? In this current environment why have everyone on the plane early to just sit on the plane while they work out where their boarding system went wrong resorting to using a hand held counter to check numbers on the plane Having everyone on the plane for longer than necessary is very annoying then when arriving at the destination it takes 1/2 for ground crew handling baggage to get the bags out again this creates issues with keeping people in confined spaces longer than necessary
Reviewed Jan 2022review from
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5.9
No entertainment at all and any food or drinks had to be ordered and paid for...crew was ok as they looked more worried about Covid rules and restrictions instead of the well being of myself as a passenger...
Reviewed Sep 2021review from
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7.9
They experienced problems with the opening of the front door when we flew into Adelaide
Reviewed Sep 2021review from
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7.2
Pros: Nice cabin crew, nice boarding, ontime departure, clean aircraft.
Cons: Check-in agent at bag drop counter was a sour puss.Reviewed Mar 2020review from
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6.8
Pros: On time
Reviewed Mar 2020review from
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2.0
Cons: They don’t offer refunds only vouchers. That robbery for anyone traveling internationally, they cannot use a voucher in a year
Reviewed Mar 2020review from
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9.6
Pros: Very
Cons: Keep it upReviewed Mar 2020review from
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9.5
Pros: Price was right. On time.
Reviewed Mar 2020review from
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4.0
Pros: We arrived safely and on time.
Cons: The pricing seems low when purchasing the ticket, but we were charged $45/bag for our carryon bags that could easily have fit in the overhead bins (and on a separate flight with another airline that is what we did). Seems like a money grab to charge for the carryon if it weighs more than 7g or whatever small amount. Just take that cost into account when booking your flight.Reviewed Mar 2020review from
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10.0
Pros: Seat was excellent.
Cons: Nothing. Point A to Point B. Get me there on time and in one pieceReviewed Mar 2020review from
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8.0
Cons: Long lines for bag drop
Reviewed Mar 2020review from
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8.0
Pros: No super comfortable seat but yes great crew.
Reviewed Feb 2020review from
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4.6
Pros: Not much
Cons: Remote stand boardingReviewed Feb 2020review from
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6.0
Pros: Both good
Cons: EntertainmentReviewed Feb 2020review from
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6.6
Cons: Food/drinks
Reviewed Feb 2020review from
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9.0
Cons: Having to pay for baggage & food for such a long flight
Reviewed Feb 2020review from
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10.0
Pros: Great crew and seats were very comfortable
Cons: The person sitting next to me was extra nervous which was a little un nervingReviewed Feb 2020review from
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10.0
Cons: Absolutely nothing - well done Jetstar
Reviewed Feb 2020review from
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4.0
Pros: On time arrival
Cons: Horror ale checking and baggage procedureReviewed Feb 2020review from
Jetstar FAQs
What is Jetstar's carry-on size allowance?
On board Jetstar flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Jetstar assistance team will most likely ask you to pay extra for checked luggage.
Where does Jetstar fly to?
Jetstar offers direct flights to 37 cities in 11 different countries. Melbourne, Sydney, and Coolangatta are the most popular cities covered by Jetstar.
What is Jetstar’s primary hub?
Jetstar concentrates most of its flight operations in Sydney.
How does KAYAK find such low prices on Jetstar flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Jetstar.
Flight status
Jetstar route map
Top airports served by Jetstar
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Brisbane Airport (BNE)
- Coolangatta Gold Coast Airport (OOL)
- Auckland Intl Airport (AKL)
- Adelaide Airport (ADL)
- Cairns Airport (CNS)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Hobart Airport (HBA)
- Perth Airport (PER)
- Christchurch Airport (CHC)
- Wellington Airport (WLG)
- Maroochydore Sunshine Coast Airport (MCY)
- Melbourne Avalon Airport (AVV)
- Newcastle Williamtown Airport (NTL)
Jetstar contact information
- JQ IATA code
- +613 9645 5999 Call
- jetstar.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.