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We were trapped in the plane for 3 hours without A/C until crew decided we had to leave the plane so that maintenance could work on a computer issue. No A/C in a 90degree weather was inhumane. People were screaming and wanted to leave. It was very claustrophobic and unhealthy. When entering the airport again, we had to pass security all over again, take off shoes, and wait in an endless line to get $12 for food. With no news on when plane was leaving. Plane took off almost 6 hours later. It was unbearable.

Give reasons for delays, and have more efficient boarding system. It shouldn’t take half an hour to get to group F.

There was no Wifi or tv usage as they were non-functioning. This is the reason I book with JetBlue.

3.5 hour delay

Surly flight attendants need attitude adjustment for sure; destroys the experience and leaves lasting impression.

See my comments made in first leg of flight…those comments should have been listed here.

Customer service when boarding could have been much better in Ft. Lauderdale.

Checking a bicycle was terrible.

Flight was delayed by a half hour out of Boston. DIRECTV did not work during the entire flight. The middle bathroom became nonfunctional halfway through the flight. The stewards and stewardesses made one pass through the plane during the entire six hour flight. This was an overall mediocre flight. Also, myPreviously selected seat assignments for my wife and myself were canceled and I had to pay an upgrade of $139 each and order to avoid middle seatsBecause of the change in airplanes

Darrel a Flight attendant did have on his full uniform. He was horrible and kicked a lady off the plane for not know her seat. The lady explain the person she was traveling with had her ticket. The lady who had the ticket told him where the woman he was questioning belonged. He still kicked her off the plane

The air conditioning wasn’t working properly in our seats. It was a very hot flight. Otherwise service was mediocre compared with the stellar flight crew we had on flight 149 on the 21st.

The flight was running late and one of the flight members was rude and rushing the passengers as if it was our fault that the flight was delayed. Better customer service is at the top of the list.

Flight was cancelled with little to no explanation.

Requested wheel chair assistance for my mother and because there was only one person for 3 people. I ended wheeling my mom myself . Not happy