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Love every thing about this flight, Japan airline was wonderful but the flight from LA to Japan Haneda by American Airline was horrible. The flight crew was like a zombies. I was in the premium economy for 10,30 hours flight , we got 1 cup of warm coffee no one ever come back to ask for the refill and 1 can of coke. In the future I will book Japan airlines for both leg.

Our flight was deleted over 6 hours

It was great, slept through flight. Miracle

Was late getting out but that’s par for the course these days. Great crew, very efficient

Good communications, on time.

The aircraft is well prepared, clean and kept clean through the flight. Toilets are constantly attended too. The crew are efficient and friendly. They are courteous to passengers and where people slept through a meal service they would come back to them when they were awake and asked if they could bring them their meal Any request was quickly attended too and every time they said "sorry for keeping you waiting" the thing was they were so fast you didn't wait ! I can't highly recommend them enough After travelling 5 different carriers on this trip including a gulf carrier, 3 European carriers and an Australian carrier They were miles ahead !

Boarding quick. Cabin crew very kind. Good movie options. My companion ordered the vegan meal ahead of time and it was very good. I opted out of meals so I could sleep, but they made me put my seat upright during the meals, so I couldn’t actually sleep through them anyway.

Good trip

The crew was wonderful. I lost my boarding pass for my next flight to Bangkok and in Narita one of the flight crew walked us and made sure I would get a replacement boarding pass. It was midnight and the airport was big and she went out of her way to make sure i could continue my flight. So impressed and grateful for her help. Thank you from the bottom if my heart!

The comfort and space for premium economy

Japan Airlines was awesome. Had no issues with them. The only issue we had was actually with Kayak and the vendor they used to sell our tickets. Due to the fact that we did not purchase our tickets directly through Japan Airlines we were not able to login to their app and get boarding passes. We only take carry on luggage with us so having to wait at the ticket counter was annoying. Getting boarding passes beforehand is a great feature and not having that ability was frustrating.

We had good experience from Manila toDFW UNTIL boarding to Tampa . Nature came to visit us with bad weather around the area everyone was on stand still til it's clear. Big difference bet JAL and American Airlines . Waited for more than an hour without water or snacks and that's not natures fault anymore. .I was very hunger during that time. Oh well.....

Staff very helpful and courteous. Food was excellent and portions just right. Entertainment choices average.

Flying Japan Air premium economy was definitely worth the extra money. The seats, service, access to the Sakura Lounge and food were all amazing. We would fly JAL again any opportunity we get!