Traveller reviews
Overall rating
7.4
Good
Based on 201 reviews
Boarding
7.6
Comfort
7.6
Crew
8.1
Entertainment
7.1
Food
7.2
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JAL information
| IATA code | JL |
|---|---|
| Routes | 293 |
| Top route | Okinawa Naha to Tokyo Haneda |
| Airports served | 82 |
| Top airport | Tokyo Haneda |
JAL traveller reviews
Pros
"Crew and service were outstanding!"
(in 214 reviews)
""Crew was amazing, food was great""
(in 168 reviews)
"The crew were very friendly"
(in 179 reviews)
Cons
"The food was not great."
(in 147 reviews)
"The entertainment selection is really small."
(in 23 reviews)
"Flight crew not too interactive"
(in 190 reviews)
Recent reviews
Traveller rating
1235
224
81
108
2
Find reviews that mention:
great flight
food was good
great service
crew was friendly
seats were comfortable
jal
premium economy
flight attendants were friendly
flight attendants
movie selection
business class
customer service
best airline
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8.0
stewardesses that can actually understand spoken English
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6.0
So little room; the lady next to me was squashing me in the middle seat.
review from
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10.0
Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
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10.0
Good
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10.0
Keep bathrooms cleaner
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2.0
This flight never happened because Kayak and ChatDeal let me buy this flight without notifying me that Japan still has a travel ban in place for individual tourists. They only refunded me $1100 of the almost $1700 I paid initially.
review from
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10.0
Same comments as before.
review from
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10.0
Everything was excellent. Nice legroom, wonderful food for Asian Vegetarian. For entertainment, I wish there was some South Indian options. Another minor thing for the connection flight from Bangkok to Ko Samai, my meal preference didn’t carry over and they provided only non-vegetarian food which I could not eat because I am a vegetarian.
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8.0
Service and food.
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10.0
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
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10.0
Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
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8.0
Smooth landing.
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10.0
The check in/boarding pass was very easy. The lounge usage were great on both airports. Boarding were very smooth and effecient. In flight entertainment was very nice but Tokyo-NYC inflight meals were pretty bad, especially breakfast pasta. it came out with pasta not fully cooked.
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2.0
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
review from
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4.0
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
review from
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2.0
never had a chance to get on the plane
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2.0
flight never left origins of travel
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2.0
canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
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10.0
Very, wry kind, helpful and polite.
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10.0
Very kind, helpful and polite.
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8.0
The food should be better. The service is good. The seat is ok.
review from
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8.0
Food should be better. The service was good. The seat is comfortable.
review from
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8.0
keep up the good work. happy travel experience…
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10.0
What I like is the fact that when my kid got a toy after the take off. It really was brightened her day. Maybe minimize the decline position in economy class. Although I think the space is bigger than most other airlines.
review from
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6.0
My flight was from Dallas-Atlanta.
review from
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6.0
There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
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10.0
Best experience yet in BC
review from
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8.0
Inside the airplane is hot.
review from
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8.0
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
review from
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10.0
Good service
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JAL FAQs
What is JAL's carry-on size allowance?
Where does JAL fly to?
What is JAL’s primary hub?
How does KAYAK find such low prices on JAL flights?
Flight status
JAL route map
Top airports served by JAL
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Okinawa Naha Airport (OKA)
- Sendai Airport (SDJ)
- Kumamoto Airport (KMJ)
- Aomori Airport (AOJ)
- Matsuyama Airport (MYJ)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Osaka Kansai Intl Airport (KIX)
- Nagasaki Airport (NGS)
JAL contact information
- JL IATA code
- 04-2940099 Call
- JAL.com Visit
Overview of JAL
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.