|Top route||Tokyo Haneda to Okinawa Naha|
|Top airport||Tokyo Haneda|
Japanese flight was awesome.
plane air was too hot with mask on hard to breath with mask!!!
I really JAL! Will use again. KAYAK is excellent as well.
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
JAL has always been excellent
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
Stewardesses are so nice! Food is really good I will choose japan airline again!
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
All liked. It was very good 😊
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
There were about 20 people on the flight. It was like getting business-class service from the crew.
The crew at the check-in counter was super-helpful and exceptionally kind.
Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.
Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊
Cons: Waited way too long for my bags
Pros: Nice staff
Cons: More Movies and TV shows
Pros: Crew was amazing
Cons: Really enjoy the travel with JAL
Pros: It was a great service overall!
Cons: flight didn't even happen
Pros: The seats were comfortable, the plane was empty so could move for comfort
Cons: The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing
Pros: great crew
Cons: better breakfast or snack before arrival
Pros: crew was amazing
Cons: nothing. amazing flight
Pros: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.
Cons: The movie selection could have been much better for such a long flight.
Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.
Pros: crew was excellent!
Cons: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?
On board JAL flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the JAL assistance team will most likely ask you to pay extra for checked luggage.
JAL offers direct flights to 78 cities in 21 different countries. Okinawa, Tokyo, and Sapporo are the most popular cities covered by JAL.
JAL concentrates most of its flight operations in Tokyo.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including JAL.
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.