Traveller reviews
Overall rating
8.4
Excellent
Based on 1,555 reviews
Boarding
8.7
Comfort
8.3
Crew
8.9
Entertainment
8.3
Food
8.2
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JAL information
| IATA code | JL |
|---|---|
| Routes | 296 |
| Top route | Tokyo Haneda to Okinawa Naha |
| Airports served | 82 |
| Top airport | Tokyo Haneda |
JAL traveller reviews
Pros
"Crew and service were outstanding!"
(in 214 reviews)
""Crew was amazing, food was great""
(in 168 reviews)
"The crew were very friendly"
(in 179 reviews)
Cons
"The food was not great."
(in 147 reviews)
"The entertainment selection is really small."
(in 23 reviews)
"Flight crew not too interactive"
(in 190 reviews)
Recent reviews
Traveller rating
1133
209
71
81
2
Find reviews that mention:
great flight
food was good
great service
crew was friendly
seats were comfortable
jal
premium economy
flight attendants were friendly
flight attendants
movie selection
business class
customer service
best airline
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10.0
Japanese flight was awesome.
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10.0
Great service.
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10.0
plane air was too hot with mask on hard to breath with mask!!!
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10.0
I really JAL! Will use again. KAYAK is excellent as well.
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10.0
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
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10.0
JAL has always been excellent
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5.9
Nothing special
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3.9
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
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10.0
Stewardesses are so nice! Food is really good I will choose japan airline again!
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10.0
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
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10.0
All liked. It was very good 😊
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1.9
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
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10.0
There were about 20 people on the flight. It was like getting business-class service from the crew.
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10.0
The crew at the check-in counter was super-helpful and exceptionally kind.
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10.0
Excellent JAL!!
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2.0
Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.review from
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10.0
Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊
review from
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6.0
Cons: Waited way too long for my bags
review from
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10.0
Pros: Nice staff
Cons: More Movies and TV showsreview from
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10.0
Pros: Crew was amazing
Cons: Really enjoy the travel with JALreview from
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10.0
Pros: It was a great service overall!
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2.0
Cons: flight didn't even happen
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6.0
Pros: The seats were comfortable, the plane was empty so could move for comfort
Cons: The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancingreview from
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10.0
Pros: great crew
Cons: better breakfast or snack before arrivalreview from
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10.0
Pros: crew was amazing
Cons: nothing. amazing flightreview from
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10.0
Pros: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.
Cons: The movie selection could have been much better for such a long flight.review from
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6.0
Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.review from
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10.0
Pros: crew was excellent!
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2.0
Cons: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
review from
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10.0
Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?review from
JAL FAQs
What is JAL's carry-on size allowance?
Where does JAL fly to?
What is JAL’s primary hub?
How does KAYAK find such low prices on JAL flights?
Flight status
JAL route map
Top airports served by JAL
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Okinawa Naha Airport (OKA)
- Aomori Airport (AOJ)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Nagasaki Airport (NGS)
- Osaka Kansai Intl Airport (KIX)
JAL contact information
- JL IATA code
- 04-2940099 Call
- JAL.com Visit
Overview of JAL
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
JAL Cancellation Policy
As the situation changes with coronavirus (COVID-19), JAL will continually update its policies accordingly. Please contact JAL directly for the latest information about cancellation fees. You can find the most up-to-date information on JAL policies here: JAL Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.