Traveller reviews
Overall rating
8.4
Excellent
Based on 1,538 reviews
Boarding
8.7
Comfort
8.3
Crew
8.9
Entertainment
8.3
Food
8.2
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JAL information
| IATA code | JL |
|---|---|
| Routes | 302 |
| Top route | Tokyo Haneda to Okinawa Naha |
| Airports served | 83 |
| Top airport | Tokyo Haneda |
JAL traveller reviews
Pros
"Crew and service were outstanding!"
(in 214 reviews)
""Crew was amazing, food was great""
(in 168 reviews)
"The crew were very friendly"
(in 179 reviews)
Cons
"The food was not great."
(in 147 reviews)
"The entertainment selection is really small."
(in 23 reviews)
"Flight crew not too interactive"
(in 190 reviews)
Recent reviews
Traveller rating
1121
209
70
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1
Find reviews that mention:
great flight
food was good
great service
crew was friendly
seats were comfortable
jal
premium economy
flight attendants were friendly
flight attendants
movie selection
business class
customer service
best airline
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2.0
Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.review from
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10.0
Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊
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6.0
Cons: Waited way too long for my bags
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10.0
Pros: Nice staff
Cons: More Movies and TV showsreview from
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10.0
Pros: Crew was amazing
Cons: Really enjoy the travel with JALreview from
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10.0
Pros: It was a great service overall!
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2.0
Cons: flight didn't even happen
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6.0
Pros: The seats were comfortable, the plane was empty so could move for comfort
Cons: The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancingreview from
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10.0
Pros: great crew
Cons: better breakfast or snack before arrivalreview from
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10.0
Pros: crew was amazing
Cons: nothing. amazing flightreview from
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10.0
Pros: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.
Cons: The movie selection could have been much better for such a long flight.review from
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6.0
Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.review from
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10.0
Pros: crew was excellent!
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2.0
Cons: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
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10.0
Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?review from
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10.0
Pros: The crew was amazing
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10.0
Pros: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.
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10.0
Cons: Menu options, movies
review from
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8.0
Pros: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.
Cons: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).review from
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10.0
Cons: JAL cabin attendants and people from customer center were very professional and nice
review from
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7.3
Cons: Flight crew not too interactive
review from
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6.0
Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
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9.3
Cons: Needs more variety of movies
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9.3
Cons: More variety of movies
review from
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8.6
Cons: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice
review from
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10.0
Pros: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.
review from
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10.0
Pros: Every thing in airplane was wonderful. I would like to recommend this airline to my friends
Cons: You are best .review from
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8.0
Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.review from
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10.0
Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!
Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.review from
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10.0
Pros: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!
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Flight status
JAL route map
Top airports served by JAL
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Okinawa Naha Airport (OKA)
- Sendai Airport (SDJ)
- Aomori Airport (AOJ)
- Matsuyama Airport (MYJ)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Osaka Kansai Intl Airport (KIX)
- Kumamoto Airport (KMJ)
- Nagasaki Airport (NGS)
JAL contact information
- JL IATA code
- 04-2940099 Call
- JAL.com Visit
Overview of JAL
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
JAL Cancellation Policy
As the situation changes with coronavirus (COVID-19), JAL will continually update its policies accordingly. Please contact JAL directly for the latest information about cancellation fees. You can find the most up-to-date information on JAL policies here: JAL Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.