Guest reviews
Overall rating
8.8
Excellent
Based on 2,691 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
Pros: Service was amazing. Flight attendants were very..attentive!
review from
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9.6
Pros: Can use wifi with free
review from
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10.0
JAL treats us well
Pros: Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items.
Cons: Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good.
review from
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8.0
Cons: turbuance
review from
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7.6
Crowded flight
Pros: Entertainment options were good
Cons: Food was mediocre and long waits for restroom
review from
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6.6
Fine but not outstanding
Pros: Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!
Cons: The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is.
review from
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10.0
Cons: Everything was great!
review from
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10.0
Pros: the staff
review from
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10.0
Pros: The staff
review from
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8.0
On the second leg of my trip...
Pros: Good service and very clean plane.
Cons: After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight.
review from
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10.0
A welcome surprise as a first time flyer on Japan Air.
Pros: I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall.
Cons: The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding.
review from
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8.3
Pros: JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated
Cons: would have liked more food options and recent movie selections
review from
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10.0
Pros: Service was amazing. Flight attendants were very..attentive!
review from
-
9.6
Pros: Can use wifi with free
review from
-
10.0
JAL treats us well
Pros: Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items.
Cons: Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good.
review from
-
10.0
Cons: Everything was great!
review from
-
10.0
Pros: the staff
review from
-
10.0
Pros: The staff
review from
-
10.0
A welcome surprise as a first time flyer on Japan Air.
Pros: I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall.
Cons: The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding.
review from
-
8.0
Cons: turbuance
review from
-
7.6
Crowded flight
Pros: Entertainment options were good
Cons: Food was mediocre and long waits for restroom
review from
-
6.6
Fine but not outstanding
Pros: Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!
Cons: The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is.
review from
-
8.0
On the second leg of my trip...
Pros: Good service and very clean plane.
Cons: After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight.
review from
-
8.3
Pros: JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated
Cons: would have liked more food options and recent movie selections
review from
Flight status
Japan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
3625
Fukuoka
FUK
Miyazaki
KMI
174
Yamagata
GAJ
Tokyo
HND
529
Tokyo
HND
Sapporo
CTS
179
Tokyo
HND
Yamagata
GAJ
111
Tokyo
HND
Osaka
ITM
215
Tokyo
HND
Mugi
SHM
2233
Osaka
ITM
Yamagata
GAJ
102
Osaka
ITM
Tokyo
HND
220
Osaka
KIX
Tokyo
HND
3622
Miyazaki
KMI
Fukuoka
FUK
2400
Kagoshima
KOJ
Osaka
ITM
200
Nagoya
NGO
Tokyo
HND
3084
Nagoya
NGO
Tokyo
NRT
2901
Sendai
SDJ
Sapporo
CTS
218
Mugi
SHM
Tokyo
HND
3566
Tokushima
TKS
Fukuoka
FUK
2830
Hanamaki
HNA
Sapporo
CTS
2181
Osaka
ITM
Hanamaki
HNA
545
Tokyo
HND
Kushiro
KUH
142
Aomori
AOJ
Tokyo
HND
942
Tamuning
GUM
Tokyo
NRT
189
Tokyo
HND
Komatsu
KMQ
477
Tokyo
HND
Takamatsu
TAK
3103
Nagoya
NGO
Sapporo
CTS
941
Tokyo
NRT
Tamuning
GUM
229
Tokyo
HND
Osaka
KIX
2804
Aomori
AOJ
Sapporo
CTS
2152
Aomori
AOJ
Osaka
ITM
3684
Amami
ASJ
Fukuoka
FUK
3730
Amami
ASJ
Kagoshima
KOJ
2822
Akita
AXT
Sapporo
CTS
168
Akita
AXT
Tokyo
HND
2176
Akita
AXT
Osaka
ITM
32
Bangkok
BKK
Tokyo
HND
728
Bangkok
BKK
Osaka
KIX
738
Bangkok
BKK
Nagoya
NGO
708
Bangkok
BKK
Tokyo
NRT
7
Boston
BOS
Tokyo
NRT
88
Guangzhou
CAN
Tokyo
HND
46
Paris
CDG
Tokyo
HND
416
Paris
CDG
Tokyo
NRT
726
Jakarta
CGK
Tokyo
NRT
2809
Sapporo
CTS
Aomori
AOJ
2821
Sapporo
CTS
Akita
AXT
2831
Sapporo
CTS
Hanamaki
HNA
2016
Sapporo
CTS
Osaka
ITM
2876
Sapporo
CTS
Niigata
KIJ
2715
Sapporo
CTS
Ozora
MMB
3110
Sapporo
CTS
Nagoya
NGO
3040
Sapporo
CTS
Tokyo
NRT
2910
Sapporo
CTS
Sendai
SDJ
11
Dallas
DFW
Tokyo
NRT
422
Moscow
DME
Tokyo
NRT
408
Frankfurt am Main
FRA
Tokyo
NRT
3681
Fukuoka
FUK
Amami
ASJ
3513
Fukuoka
FUK
Sapporo
CTS
3523
Fukuoka
FUK
Hanamaki
HNA
302
Fukuoka
FUK
Tokyo
HND
2060
Fukuoka
FUK
Osaka
ITM
3587
Fukuoka
FUK
Kochi
KCZ
3607
Fukuoka
FUK
Matsuyama
MYJ
3052
Fukuoka
FUK
Tokyo
NRT
3537
Fukuoka
FUK
Sendai
SDJ
3565
Fukuoka
FUK
Tokushima
TKS
2238
Yamagata
GAJ
Osaka
ITM
90
Seoul
GMP
Tokyo
HND
752
Hanoi
HAN
Tokyo
NRT
414
Helsinki
HEL
Tokyo
NRT
256
Hiroshima
HIJ
Tokyo
HND
2124
Hakodate
HKD
Osaka
ITM
2891
Hakodate
HKD
Okushiri
OIR
2748
Hakodate
HKD
Sapporo
OKD
3526
Hanamaki
HNA
Fukuoka
FUK
2180
Hanamaki
HNA
Osaka
ITM
143
Tokyo
HND
Aomori
AOJ
167
Tokyo
HND
Akita
AXT
33
Tokyo
HND
Bangkok
BKK
87
Tokyo
HND
Guangzhou
CAN
45
Tokyo
HND
Paris
CDG
313
Tokyo
HND
Fukuoka
FUK
Top airports served by Japan Airlines
- Tokyo Haneda Airport (HND)
- Chicago O'Hare International Airport (ORD)
- London Heathrow Airport (LHR)
- Dallas/Ft Worth & other airports Airport (DFW)
- Tokyo Narita Airport (NRT)
- Osaka Itami Airport (ITM)
- Los Angeles Airport (LAX)
- Helsinki-Vantaa Airport (HEL)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Osaka Kansai International Airport (KIX)
- New York John F Kennedy Intl Airport (JFK)
- Shanghai Pu Dong Airport (PVG)
- Madrid Barajas Airport (MAD)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Hong Kong Intl Airport (HKG)
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
- Paris Ch. De Gaulle Airport (CDG)
- Kagoshima Airport (KOJ)
- Okinawa Naha Airport (OKA)
- San Francisco Airport (SFO)
- Boston Logan International Airport (BOS)
- Seoul Incheon Intl Airport Airport (ICN)
- Miyazaki Airport (KMI)
- San Diego Airport (SAN)
- Kuala Lumpur Intl Airport (KUL)
- Sendai Airport (SDJ)
- Frankfurt am Main Airport (FRA)
- Matsuyama Airport (MYJ)
- Aomori Airport (AOJ)
- Vancouver Intl Airport (YVR)
- Kumamoto Airport (KMJ)
- Hakodate Airport (HKD)
- Hiroshima Airport (HIJ)
- Nagasaki Airport (NGS)
- Miami Airport (MIA)
- Busan Gimhae Airport (PUS)
- Oita Airport (OIT)
- Honolulu Airport (HNL)
- São Paulo Guarulhos Intl Airport (GRU)
- Akita Airport (AXT)
- Düsseldorf Airport (DUS)
- Singapore Changi Airport (SIN)
- Hanamaki Airport (HNA)
- Oklahoma City Will Rogers World Airport (OKC)
- Phoenix Sky Harbor Intl Airport (PHX)
- Munich Franz Josef Strauss Airport (MUC)
- Takamatsu Airport (TAK)
- Amsterdam Schiphol Airport (AMS)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Colombo Bandaranaike International Airport (CMB)
- Okayama Airport (OKJ)
- Komatsu Airport (KMQ)
- Seoul Gimpo Intl Airport (GMP)
- Berlin Tegel Airport (TXL)
- Niigata Airport (KIJ)
- Austin Bergstrom Airport (AUS)
- Kochi Airport (KCZ)
- Washington Reagan-National Airport (DCA)
- Charlotte Douglas Airport (CLT)
- Tokushima Airport (TKS)
- Hamburg Airport (HAM)
- Seattle/Tacoma Intl Airport (SEA)
- Kushiro Airport (KUH)
- Portland Airport (PDX)
- Amami O Shima Airport (ASJ)
- Ozora Memanbetsu Airport (MMB)
- Václav Havel Prague Airport (PRG)
- Zurich Intl Airport (ZRH)
- Kastrup Copenhagen Airport (CPH)
- Barcelona-El Prat Airport (BCN)
- Stockholm Arlanda Airport (ARN)
- Izumo Airport (IZO)
- Raleigh-Durham Airport (RDU)
- San Antonio Airport (SAT)
- Houston George Bush Intcntl Airport (IAH)
- Columbus Airport (CMH)
- Philadelphia Airport (PHL)
Japan Airlines contact information
- JL IATA code
- +971 4 2177501 Call
- JAL.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.