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after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Localization, cleaness and confortable
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
Toured the city
kindly staff N/A
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
Location is great. Entry via Innsbruck central rail station Coffee and breakfast is pretty good. Room smelt terribly of tobacco smoke. Lucky it was a non-smoking room. They told me that the room was very newly renovated but that didnt help much. Now my luggage and my clothes stinks for the rest of my journey. Room was very warm. Too warm to sleep even though the heater was off. When the window was open you couldn't sleep from the yelling and fighting Men outside at the train station. not the hotels fault but the room temperature may be helped by them. Asked the receptionist at the counter how to get to the skifields at Nordketten. She gave me a tear off map of the city. Had to work that one out for myself. The real answer would have been to tell me where I had to walk (10min) to get the cablecar up the mountain. I know these problems are not familiar to the whole IBIS chain as i am now staying in IBIS Nuremberg and it couldnt be more different. In a good way.
Well located, good access from the station and the transport system, good breakfast etc. Would have been nice to have a kettle in the room. The failure of the lift on our last night was disruptive. Although they had a second lift, it was not available for use unless arranged separately - most strange.
The hotel is located at the most convienent area which is within walking distance from the train station and also the excellent scenery facing the mountains. Very refreshing. None so far.
view from the room
This hotel is very convenient if you are traveling by train, as we were. It is literally attached to the train station, so you could get on and off the train without lugging your luggage through city streets. It is very convenient to public transportation as well. The staff spoke English and they were very helpful. Breakfast was not included in the price of our hotel, but was available--though a little pricey for the market. If not in a pinch, you would probably do better a one of the nearby cafes.
close to the historic centre a very good breakfast room and bathroom were clean staff not friendly and not helpful
this hotel was in the best location for train travellers. Did not even need to leave the station to access the hotel. The internet was not only not free, but expensive.
The location is excellent. Good services.
The room, especially the bed was clean. Small reception area. Expensive breakfast buffet.
the price. Plus the use of free internet service It is very ugly building but good location next to station
The location is great, the hotel is clean, simple but modern, staff friendly and helpful.
+ Good location. + No heavy traffic outside hotel. - the door between entrance hall and room corridor is closed and locked all the time (safety!). - The floor of my room was very dirty when I arrived (sand, hairs, rubbish) and it wasn't vacumized at all during my two-week stay. - The room cleaner was careless; the same waste I put into the garbage box I could find on the floor after room cleaning. - Rag rugs on my room floor vwere dirty and extremely dusty. - The balkon was dirty (chair, hand rail). The furniture were totally worn out. - My bed got broken during first week of my stay. - The bed sheets were worn out. - The pillow was a down pillow which shouldn't use at hotels for hygienic and allergy reasons. - The host looked out scruffy. - I can use that pension in future but I won't recommend that to anybody without telling first my experience.
Good view of the mountain in the room which is spacious no
It satisfies all basic requirements.
Very helpful desk clerk (son of owner) - very good English Two flights ups with no lift
a family run hostel/Inn... room is clean and location is amazing. Bathroom smells......................
Location between the railway station and the old town. The audibility was the weak side. Although it was quiet in the street, we had to listen to the tv of someone in the next room until 2 A.M.
Value and cleanliness
The position in town is perfect, kindly staff, clean, proper for walking around town for visiting all important monument and shops as well. lack of break fast, very small parking place
location and staff. I booked a room with shared shower, but actually when I got there, there was just one left which got a shower as well, so the boss let me pay the same but have my own shower and toilet. lucky``
It has very good location, close to railway station and the other sites. The room is fine, clean, spacious and has a lovely balcony. The price is a little bit high.
the service at reseption was very good. Some one would think that glasswalls of the toilet/bathroom could be weird
Very nice place, just 15 min away from downtown. Clean, nice-looking rooms, breakfast is not fantastic but just enough. Good value for money.
Good hotel not far from downtown. Rich and good breakfast. Little soundproof rooms..
The staff at the hotel were fantastic. The accommodations themselves were nothing too exciting but quite adequate. Breakfast was good! It was a bit of a walk from the train station and from the center, but nothing so bad.
Clean room and warmhearted service.
Non c'è ascensore.