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Pros: Overall things during the flight we're organized well, the flight was safe and the crew was friendly.

Cons: One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people

Pros: The in-flight entertainment was great once we got on the plane.

Cons: Because of our delay in Chicago we went from having 85 minutes to transfer to 20 minutes to deplane, pass through passport control, and make it to our gate which was already on last call for boarding. The entire flight was then crammed on to a bus that transported us to the open tarmac with strong wind and rain with only one staircase having a canopy to protect from the elements. One of the most inconvenient transfers I've experienced.

Pros: There was more room than expected and the in-flight entertainment was great.

Cons: We sat on the tarmac for over an hour waiting to take off while they cleared error messages in the cockpit.

Pros: Movies and USB plugs for each seat

Cons: Small seats, limited leg space

Cons: Same boarding delays. Airport gates have no seating and hard to hear announcements in other areas. Posting of gate info was late as well