Guest reviews
Overall rating
7.3
Good
Based on 8,067 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
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Icelandair information
| IATA code | FI |
| Routes | 204 |
| Top route | Reykjavik Keflavik Intl to Kastrup Copenhagen |
| Airports served | 70 |
| Top airport | Reykjavik Keflavik Intl |
Icelandair traveller reviews
Pros
"Very comfortable, very friendly crew"
(in 109 reviews)
"On-flight entertainment options were excellent."
(in 120 reviews)
"Good selection of free movies"
(in 49 reviews)
Cons
"Terrible service for an international flight."
(in 74 reviews)
"Had to pay for food."
(in 162 reviews)
"long flight, no snacks."
(in 35 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
long flight
international flight
pay for food
crew was friendly
great flight
flight entertainment
bottle of water
seats were comfortable
free movies
free snack
good service
-
2.0
Frustrating flight
Cons: Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again.
review from
-
2.0
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
review from
-
2.0
Delayed, rebooked twice
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
review from
-
9.3
Food choices
Pros: Service was great!
Cons: It would be nice to have a few more food choices for the long flight
review from
-
6.0
Pros: Very helpful and courteous flight attendants.
Cons: Chaotic boarding process, like cattle all in one mass. Frustration of short transfer time exacerbated by failure of the scanners to accept the boarding pass, slow handling of passengers by gate personnel, lack of overhead storage required me to check a small carryon bag.
review from
-
6.8
Pros: Very helpful and courteous flight attendants; low fare; ability to reserve a seat when ticket was purchased. Leg room was good.
Cons: No procedure for boarding except to have everyone pile up in one mass. The staff at the gate seemed irritated that we had not had our boarding passes clearer at the counter, even though we had no bags to check and the boarding pass directed us to go directly to the gate if no checked bags. We had to stand aside while the inpatient staff cleared us. Naturally as more passengers went ahead, we had to search hard for a place to stow our carryons.
review from
-
2.0
No bagage was allowed: Justfly.com that you steered me to are dishont
Pros: No baggage but flight advertised as Evonomy standard, that includes 1 checked bag.
Cons: See above.
review from
-
4.6
Bad old movie and tv choices, seat didn’t go back
Pros: Staff
Cons: Same old movies Back row Seats didn’t go back
review from
-
10.0
Pros: I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean.
review from
-
10.0
Pros: Every flight was on time as scheduled. Icelandic Air was great.
review from
-
10.0
Pros: Still the movies. And the wide body jet
review from
-
10.0
Pros: The movies!
review from
-
9.3
Food choices
Pros: Service was great!
Cons: It would be nice to have a few more food choices for the long flight
review from
-
10.0
Pros: I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean.
review from
-
10.0
Pros: Every flight was on time as scheduled. Icelandic Air was great.
review from
-
10.0
Pros: Still the movies. And the wide body jet
review from
-
10.0
Pros: The movies!
review from
-
2.0
Frustrating flight
Cons: Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again.
review from
-
2.0
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
review from
-
2.0
Delayed, rebooked twice
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
review from
-
6.0
Pros: Very helpful and courteous flight attendants.
Cons: Chaotic boarding process, like cattle all in one mass. Frustration of short transfer time exacerbated by failure of the scanners to accept the boarding pass, slow handling of passengers by gate personnel, lack of overhead storage required me to check a small carryon bag.
review from
-
2.0
No bagage was allowed: Justfly.com that you steered me to are dishont
Pros: No baggage but flight advertised as Evonomy standard, that includes 1 checked bag.
Cons: See above.
review from
-
4.6
Bad old movie and tv choices, seat didn’t go back
Pros: Staff
Cons: Same old movies Back row Seats didn’t go back
review from
Flight status
Icelandair route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
543
Paris
CDG
Reykjavik
KEF
542
Reykjavik
KEF
Paris
CDG
205
Copenhagen
CPH
Reykjavik
KEF
204
Reykjavik
KEF
Copenhagen
CPH
528
Reykjavik
KEF
Berlin
TXL
454
Reykjavik
KEF
London
LHR
501
Amsterdam
AMS
Reykjavik
KEF
500
Reykjavik
KEF
Amsterdam
AMS
451
London
LHR
Reykjavik
KEF
568
Reykjavik
KEF
Zurich
ZRH
569
Zurich
ZRH
Reykjavik
KEF
630
Boston
BOS
Reykjavik
KEF
622
New York
EWR
Reykjavik
KEF
431
Glasgow
GLA
Reykjavik
KEF
614
New York
JFK
Reykjavik
KEF
631
Reykjavik
KEF
Boston
BOS
623
Reykjavik
KEF
New York
EWR
430
Reykjavik
KEF
Glasgow
GLA
615
Reykjavik
KEF
New York
JFK
853
Reykjavik
KEF
Chicago
ORD
603
Reykjavik
KEF
Toronto
YYZ
852
Chicago
ORD
Reykjavik
KEF
529
Berlin
TXL
Reykjavik
KEF
521
Frankfurt am Main
FRA
Reykjavik
KEF
602
Toronto
YYZ
Reykjavik
KEF
670
Denver
DEN
Reykjavik
KEF
671
Reykjavik
KEF
Denver
DEN
470
Reykjavik
KEF
London
LGW
471
London
LGW
Reykjavik
KEF
318
Reykjavik
KEF
Oslo
OSL
319
Oslo
OSL
Reykjavik
KEF
343
Helsinki
HEL
Reykjavik
KEF
680
Seattle
SEA
Reykjavik
KEF
440
Reykjavik
KEF
Manchester
MAN
441
Manchester
MAN
Reykjavik
KEF
307
Stockholm
ARN
Reykjavik
KEF
306
Reykjavik
KEF
Stockholm
ARN
555
Brussels
BRU
Reykjavik
KEF
554
Reykjavik
KEF
Brussels
BRU
532
Reykjavik
KEF
Munich
MUC
885
Reykjavik
KEF
Tampa
TPA
533
Munich
MUC
Reykjavik
KEF
696
Vancouver
YVR
Reykjavik
KEF
657
Reykjavik
KEF
Minneapolis
MSP
681
Reykjavik
KEF
Seattle
SEA
697
Reykjavik
KEF
Vancouver
YVR
688
Orlando
MCO
Reykjavik
KEF
656
Minneapolis
MSP
Reykjavik
KEF
862
San Francisco
SFO
Reykjavik
KEF
873
Reykjavik
KEF
Dallas
DFW
863
Reykjavik
KEF
San Francisco
SFO
520
Reykjavik
KEF
Frankfurt am Main
FRA
689
Reykjavik
KEF
Orlando
MCO
342
Reykjavik
KEF
Helsinki
HEL
511
Hamburg
HAM
Reykjavik
KEF
510
Reykjavik
KEF
Hamburg
HAM
644
Washington
IAD
Reykjavik
KEF
645
Reykjavik
KEF
Washington
IAD
417
Dublin
DUB
Reykjavik
KEF
416
Reykjavik
KEF
Dublin
DUB
642
Washington
BWI
Reykjavik
KEF
872
Dallas
DFW
Reykjavik
KEF
643
Reykjavik
KEF
Washington
BWI
884
Tampa
TPA
Reykjavik
KEF
Top airports served by Icelandair
- Reykjavik Keflavik Intl Airport (KEF)
- Seattle/Tacoma Intl Airport (SEA)
- Boston Logan International Airport (BOS)
- Kastrup Copenhagen Airport (CPH)
- New York John F Kennedy Intl Airport (JFK)
- San Francisco Airport (SFO)
- Helsinki-Vantaa Airport (HEL)
- Los Angeles Airport (LAX)
- Oslo & other airports Airport (OSL)
- Stockholm Arlanda Airport (ARN)
- Orlando Airport (MCO)
- Portland Airport (PDX)
- Tampa Airport (TPA)
- London Heathrow Airport (LHR)
- Vancouver Intl Airport (YVR)
Icelandair contact information
- FI IATA code
- +1 800 223 5500 Call
- icelandair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
