On site covered parking and price of hotel. also 5/10 minute walk to centre, which is cool.
Excellent area next to city center, very good staff, clean, and cosy.Very large room with excellent desk and comfortable bed; in one word excellent. small advice : the internet connection could be better
Very good location and very nice room.
Nice central location. Good breakfast.Secure parking.
Good location, easy parking, excellent value for money. The hallways looked in need of refurbishment, and the first impression of the neighborhood was not good, but still good value for money.
fair price below our expectation, hotel condition isn't good at all.
very clean, quite, good internet access. better reception first appointment, more international TV channels
I was demanded higher amount of money than a contract rate. The reaction of a cashier was indistinct when I required the correction of the bill.
Good location for stop over. Close to main routes and has all needs for a good nights sleep. Web site says restaurant open in the evenings. This was not the case when we arrived. Not what you want after a eleven hour journey.
I thought the restaurant was good value for money. We felt the rooms were a little bleak,although the bathroom was excellent. When we arrived we parked near the pool which appeared to be very run down and created a very bad impression of the hotel.
the location was within walking distance to the tram stop making it easily accessible to the city centre The decor eas very dated, our room was along side a very busy main road, our air conditioning unit was inadequate and it was impossible to have the window open at night. On the floor, there was evidence of a previous guests nail clippings hair and piles of dust behind the doors.
no restuarant open at weekends, I booked a non smoking room, is reeked of stale smoke, not at all happy.
Nothing and would not stay there again The hotel was depressing dark and smelt of stale damp The room was dark and badly decorated
The hotel was ideal for a stop over, the staff were freindly. The restaurant by the htel is very good The room was a bit shabby and the bedding had cigarette burns in it.
No minibar, no coffee/tea in the room. Bathroom very small. Ambience dull and cheap.
Convenient location, easy to find. Beautiful background scenery Cramped room, tired decor.
Perfectly adequate for one nights stay The map to find the hotlel was poor.
Location - close to the Motorway for an overnight stop. Breakfast not bad. Plenty of electrical sockets in the room. Bedding and bathroom clean, but carpets needed cleaning (or changing). Studied indifference, bordering on insolence, on the part of the female receptionist.
Air con Noise and plumbing
Staff are very friendly & helpful. The rooms have been refurbished and are kept very clean. Slightly odd decoration-lots of flower stencils
The hotel is quite quaint and comfortable to stay in. The studio has a large bed, small kitchen and a small dining table with chairs. The bathroom is more spacious than that of many hotels in France. The owners are warm, friendly people who make an effort to speak English. The hotel is also close to a small grocery store and there is a laundry 2 minutes away.
the staff and the cost and quality of the breakfast the area it was located in was a little off putting - not very nice to walk around in - further into the city it was o.k. Not a place for a woman on her own.
very nice hotel the price is low so cexpect too much
very friendly staff and reception; extremely accommodating for family/baby studios are starting to show their age/ wear and tear.
clean comfortable rooms five minutes from town centre did not have the breakfast so cannot comment
Great proximity to the town centre. Good Value Late arrivals have to fend for themselves to find rooms across a car park (in darkness !)
Very friendly, good breakfast, clean rooms Breakfast room too small.
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
Friendliness Didn't clean up a spill on the carpet after the first night
Good location, in a nice town, in a spectacular region. A pity there was no bar.
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
easy access to hotel, friendly staff. Restaurant closed; laundry closed; credit card machine didnt work.
The hotel was very good and the and staff were excellent. Only a small complaint that the bed dipped in the middle, but otherwise recommended Only a small complaint that the bed dipped in the middle, but otherwise recommended
Breakfast - quality and choice of food. Leaving room keys behind reception visible for all to see and possibly access.
The Breakfast buffet was not up to standard.
Location to the pretiest part of the city was good, Rooms finished to a good standards and clean We arrived expecting to use the reteraunt only to find it closed on a Saturday
Very clean and friendly staff
free Wifi throughout hotel no restaurant at weekends.....
Very comfortable and convenient No
We used this as a stopover after a long day of traveling and found the hotel to be very comfortable and clean with everything we needed,
Main town square was only a 10 minute walk. The rooms were quite hot during the night.
Excellent location just fifty metres from the new tramline, which should be mentioned on the website.
The hotel is trying to operate with minimum staff costs. Therefore, reception is staffed only a few hours. At other times you use passwords etc. It seems to work but it does take getting used to. Hotel generally bright, clean and quiet. Our bathroom had an odour and hair in shower trap but receptionist was on duty and got into clreaning mode at once and cheerfully solved the problem. Hopefully a one-off problem as the rest of the rooms we used and the hotel generally were clean. Parking is charged for in a nearby undeground carpark, I was given a "first hour free" ticket that did not work, so 20 hrs overnight cost over 8 Euro
location, nice room, clean I prefer bathtub would have like radio in room
Very well situated. Friendly and helpfull staff, Good Breakfast. Good value for money. No serious drawbacks really. TV difficult to see from bed. Air conditioning slighlty noisy.
The friendliness of the staff and their helpfulness on all matters.
The Central Location was very convenient and the rooms were very comfortable.
cthe lose to the city centre the staff were extremely friendly and helpful rooms were tidy and warm
Staff were very friendly. Location was good to transport and the centre of town. Outside noise was a problem one night
I stayed here for two weeks and I was very comfortable. The room was spacious and clean, and had a large desk and a large cupboard for clothes and things. Even the bathroom was decent sized. The staff was very friendly and nice. The wifi worked fine. The location was perfect--the tram was just a few yards from the hotel, and the cathedral and shopping sites were just a short walk. The dark hallways. But that is a very minor point.
The breakfast was great, the hotel is modest and older, but it is neat and the staff is courteous and helpful
Large bedroom. Easy parking. Bathroom "tired". " Cooked breakfast" on the first morning was cold. Breakfast on second morning - just one person to try to cope! No plates, no glasses, no cold food, no hot food, no orange juice, no fruits but it did have some bread and preserves. Restaurant closed on Monday and Tuesday evening. Most unsatisfactory.
Airco in the room. The breakfast was very good. We had a connected room (2+3) which was very easy with the children!
Reasonable cost for connecting rooms we have teenage children and wanted them close but not same room. Good breakfast, We did not realise it was under going a re furb and there were decorators and plasterers in reception. The room was hot and fairly cramped but ok for a one night stop over. Didnt know restaurant would be closed for evening meals.
The breakfast was outstanding, staff very friendly and helpful. Staff were a bit thin on the ground in the evening. The only staff we saw was one at reception and one other sort of floating between bar and reception (although both were very helpful and friendly). We stayed on Saturday night but were unable to buy a meal (snacks only, pizza sandwiches etc)
Looccation and easy access from the motorway No
Location and friendeliness of the staff the cumbersom access to the garage level from my floor (5e). I had to take two elevators back and forth.
Very Basic Hotel in need of modernisation
Central to Clermont Sites. Poor bar facilities. Tea cups in the bedrooms were of poor quality plastic.
Helpful staff.Excellent breakfast. Bedroom facilities,such as lack of two bedside tables,are too basic for this class of hotel. Taxi booked by hotel was grossly overpriced.
Bathroom dirty air con did not work in one room no tea making facilities
Breakfast room was too small and understaffed. Quite a walk to the city centre through dark streets. Needs upgrading
Easy to find, staff helpful and value for money.
Secure car-parking, friendly staff & good eating restaurant only next-door Lack of sachets of hot drinks in room & hot in rooms even with climatIsation.
Nothing 1. Placed in smoking although specified none smoking. 2. Offered non smoker after complaining but twin beds even though we had specified a double. 3. Eventually offered a non smoking double but it was on a floor undergoing renovation. 4. Rooms made you itch. 5. In worst area of town opposite train station. 5. Possibly the worst hotel that we have stayed in in the last ten years. 6. Worst hotel out of the five that we stayed in during this trip.
Good half way stop between spain and uk
Personal of the hotel were very friendly and smiling. They were very helpful for all aspects. We reserved 1 family room ; there should be 1 room for all of us; as one couple and 2 children. But they gave us 2 seperated rooms each for 2 person. Our children are small and we did not want to sleep seperated but finaly we had to sleep 2 in 1 room and 2 in an other room.
the manager on duty was very helpful, and he spoke English. He recommended a good restaurant for dinner.
It was very near the railway station and therefore easy to find. Breakfast was quite good.
Breakfast! The hospitality tray in the double room only catered for one person.
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
Facilities for drinks in the room. excellent breakfast choice.
a cheap restaurant no elevator
Convenient location just of the motorway. Perfect for overnight stopover. Food excellent value for money.
We asked a family bedroom wich we received , the beds were comfortable wich we liked after a car trip of 750 km
clean,well appointed room,just what you need after a long journey,extra bed supplied as requested ideal when you have young children and dont want/need to book a 2nd room little bit difficult to find(dont have sat nav) when using the maps shown during the booking process,couldnt get the link to the personnalised route planner to work
As we only stayed one night on route to southern France this hotel was fine. We did find it strange that we had to walk through the dining room where other guests were eating to get to our room.
Breakfast was OK. Dinner was not good.
situation - only a minute off the autoroute. Breakfast very good Having stayed at this hotel last year and enjoyed an excellent meal and use of bar facilities, it was disappointing this year that the restaurant and bar were closed - I think because it was a Sunday Although a meal was enjoyed at the only other place open within walking distance it was nowhere near the standard of the food at the Kyriad the year before. Also there was no shower in our bathroom.
Restaurant not open at weekends but there are restaurants nearby which were OK
Stop over on way down south. Very close to motorway. Good dinner and breakfast.
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
Good room. We liked the free coffee-to-go and cake in the morning.
The secure parking, easy walk to city centre and the breakfast. The shower heads in both rooms needed a bit of attention, and the carpet on the stairs needs cleaning. The brochure in the room said there's a restaurant but there wasn't, however the staff were helpful and there's a good little restaurant just along the street.
Very central.Clean and friendly Room was very small for 3.Breakfast limited - only raw eggs available not cooked
The location was convenient for both station and city centre, but... ...it is up quite a steep hill from the station in a sreet that is quiet and fairly dark. The breakfast room was a bit cramped and the poor receptionist had to double up as breakfast girl, which was unreasonable for her and guests alike. There was a lift, from reception to the rooms, but there was quite a steep set of steps from street to reception!
It was close enough to the city centre and very good value for money
The price was right breakfast needed more choices of food
the first time in the hotel was better than the second one
Clean, comfortable rooms with good ensuite facilities Quadruple room was quite small and cramped. Unable to park our car in the designated parking despite requesting it in advance.
Nice and quiet No tea/coffee facilities in the rooms
breakfasts could be more variable
Visiting Clermond-Ferrand an historic beautiful town. The parking at the hotel was excellent. It is near the railway station in a quiet tree lined road. The staff were most friendly and helpful. The breakfast was very good.
The hotel was cheap and the Receptionist was very helpful Out of the way and parts closed such as the bar and the tabac
Decent clean economical hotel in a resonable location, with very friendly staff. this a bar and resurant, and other good eating places a short walk away. No negative points to mention
No proper shower. Hotel very tired looking
Good clean environment. No english speaking receptionists at night.
Close to motorway Room like prison cell, very noisy
We arrived late and they were kind enough to leave a 'key drop' for us. Rooms quite small
Good location for my requirements. Staff are friendly and helpful. Free wifi. Room was small - twin beds filled it except for a small desk & chair. Bathroom poor - small half-bath and hand-held shower. Noisy - apart from road-noise, bin lorries at 6am.
The location was absolutely great for access to the motorway. The only thing wrong was that we couldn´t get internet access although the staff were very helpful
We found this budget hotel to be ideal for an overnight stop on our car journey from Calais to Perpignan in 2 days. It's close to the autoroute & the food was reasonable Nothing particularly.
Very friendly and helpful reception staff Nothing for the cost involved
Very good breakfast
warm welcome, efficient service, nourishing breakfast,excellent location. We would stay again.
Great spot if you need to be close to the train station.
Very welcoming. Comfortable and convenient and opposite main train station. Modernised 2 star hotel with all facilities and a pleasant stay. No, all good.
It was central. The staff were helpful and friendly.
Helpful staff, Free internet, ideal as a stop over as we were on route to South of France. convenient location for motorway and facilities. Good value for money
Excellent facilities and cleanliness of rooms. The staff are friendly and welcoming and the hotels are within easy motorway access.
We stayed in the family room- large and clean, with good size shower room. Hard to find.
the staff (only one woman) was wonderful, she is very nice, friendly and efficient! the pillows are awful !!!
Clean and friendly. The price is a bit steep for a a one star hotel especially as there are cheaper three star hotels in the area.
good overnight stop no
breakfast is not really expensive,and correct,rooms are wide enough to be easy. it's not sightposted,indicated...
Excellent value for money. This is a clean, easy to get to stopover hotel.
Facilities provided more room than many budget hotels, supermarket and restaurants nearby. Wifi readily available.
We stopped at this hotel en route to the south. It was convenient for the auto route, easy to find, clean, functional and the hotel team friendly and welcoming. Within easy walking distance of a number of restaurants which was great after a long drive. The facilities were no more and no less than we expected for the price paid, all in all it was perfect for an overnight stop over and we’d definitely use it again.
Room was well appointed and very clean. Restaurant food very good.
Good basic hotel Over heating
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
nice bar area the rooms were incredibly hot and wouldnt cool down
Great hotel, excellent breakfast, good facilities
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
All the staff were very helpful and pleasant and on my arrival even though i was very late someone met me and told me where the room was etc. The instructions were good but the sign on the hotel does not say Lune etoile, so it was initially quite difficult to find or ask directions to
The staff very friendly and happy to help even just as they were closing for the night(23.00) Great sized rooms and great shower. decent breatfast for the price.
easy to find off motorway, receptionist spoke good english, restraunts and fast food outlets close by. rooms clean very impressed for the price
friendly reception easy access to motorway affordable breakfast clean if basic rooms walking distance of restuarants.
spacious rooms, close together
clean and pleasant . staff good
in the middle of the city. Bathroom was just good. Room had reasonably amount of space. It is a little bit hard to find, next to the road.
Internet access was free. Near the place where I had to go to. Rooms are relatively small.
The breakfast was fantastic! Great choice & all was fresh. But that's the only positive. Beds were dirty. Rooms stank of smoke. Bathroom was falling apart, literally. On a very busy main room, and with no air con window had to be open, so constant loud traffic noise all night. Room faced large advertising board with lights shining directly into our room, and curtains were very thin, so shone straight through. Best description of the room to conclude is, bland, small, cramped and prison like! Not a pleasant stay at all!
Has all the amenities available. Small, very basic, but clean. Good breakfast for the price. Although in the suburbs, away from the city centre, location near tram station allows travel into the city. No A/C or fan, so window had to remain open. Difficult to find even with a GPS. Also, the name of the hotel signage is not the same as the booking name, which makes it hard to find.