Best customer service I’ve ever had!
4 stars
THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
Photos of THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
Overview
The W Chicago City Center hotel offers 4-star accommodations in the heart of Chicago, just minutes from Willis Tower, Millennium Park, the Art Insittute of Chicago, and Grant Park. Guests can also visit Soldier Field, Northerly Island Park, and Wrigley Field. There is plenty of local dining and shopping near the hotel, which offers valet parking for a daily rate.
This smoke-free hotel offers free WiFi in the lobby. There are 403 guest rooms and suites available. The hotel also offers a 24-hour fitness center and a 24-hour business center. Coffee and tea are available in the lobby and the hotel front desk is available 24 hours a day, as well. Daily housekeeping is offered and there is a hair salon in the hotel. Pet-friendly accommodations are available at this property, which also offers free daily newspapers and a safe deposit box at the front desk.
Breakfast is available for a daily fee. The hotel also offers 24-hour room service and 12 meeting rooms for various meetings and events. Tours and ticket assistance, concierge service, and wedding services are also offered. All of the luxury guest rooms include a minibar, premium TV and pay movies, premium bedding with pillowtop mattresses, and designer toiletries.
Guest rooms also include individual climate controls, coffee and tea service, ironing amenities, bathrobes and slippers, and a desk and phone. Refrigerators are available by request and in-room safes are provided. There are connecting rooms available and WiFi is available in guest rooms for a nominal fee.
Latest deals for THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Coffee machine
- Business centre
- Cable or satellite TV
- Meeting/Banquet facilities
- Internet
- Parking
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Hypoallergenic
- Adapted bath
- Allergy-free room
- No smoking
Dining
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Basics
- Wi-Fi (surcharge)
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Shared lounge/TV area
- Cable or satellite TV
- DVD player
Bathroom
- Hairdryer
- Toilet
- Bathrobe
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Laundry
- Iron and ironing board
Things to do
- Beauty salon
General
- Storage available
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
7.7
Good
377 verified ratings
Wonderful
132
Very good
49
Good
54
Okay
39
Fair
49
Mediocre
17
Poor
37
Summary of reviews
Guests say
Guests appreciated the great location and service of the hotel, highlighting the beautiful lobby and amenities. However, many expressed dissatisfaction with cleanliness issues, high prices, and the overall value for money. Some rooms were described as outdated or too small, and there were complaints about additional fees and poor maintenance.AI-generated from customer reviews
Sort by:Most recent
Score by provider
7.6 out of 10
208 reviews
7.9 out of 10
49 reviews
7 out of 10
2 reviews
7.9 out of 10
14 reviews
All reviews
Cons (-) Stating that every amenity was a significant extra cost.
Pros (+) I dont like anything of them
Cons (-) Believe me, their customer service will never respond to you and never solves your problem. They are just irresponsible.
Pros (+) Downtown location. Liked the Bliss toiletries. Modern touches to the room like the uplighting under the bed and illuminated art. Very cool lobby and bar.
Cons (-) Very small sink. Dated room. View of a back alley from our room. Small bed, no coffee maker. Small room. Way over priced for the quality.
Pros (+) Very posh, clean and pleasant stay. Will stay at this place again in the future.
Cons (-) Being a very busy weekend during our stay, only a king bed was available instead of the double bed we requested. Reception was very nice and sent us a roll away bed without charge.
Pros (+) It's in the financial district downtown, the only con is location, it's very close to wills tower, millennium park, etc
Cons (-) Rooms are extremely small, you can barely move around the bed, the bathroom as close to no space for putting your makeup or curling iron etc. the noise level is bad, at 03:00am Sunday night early Monday morning some girl was screaming and shouting on the phone, telling her friend or family to come get her. Unacceptable this went on for at least 15 minutes, I wanted to call security on her.
Pros (+) The ambiance of the hotel was fabulous ! Room was large and comfortable.
Cons (-) .
Pros (+) Clean room, with plenty of supplies
Cons (-) Small room, worked for a one night business stay, but wouldn't have worked for a longer stay.
Pros (+) We enjoyed the location
Cons (-) We didn't like the initial room. It smelled terrible and was tiny. The bathroom door was an inch from the toilet when it opened and there was no room to put our bags.
Pros (+) Beautiful hotel with a great location. Staff was very friendly and helpful.
Cons (-) I expected more for the price. We were upgraded when we checked in, which gave us a larger room. The bar in the front lobby was extremely expensive, had it not been so overpriced we would have spent more time there.
Location
172 West Adams Street, Chicago, IL 60603-3604
What's nearby
- Chicago Board of Trade Building194 m
- Willis Tower230 m
- Art Institute of Chicago0.8 km
- Chicago Theater0.8 km
- Millennium Park1 km
- Grant Park1 km
- Michigan Avenue Bridge1.3 km
- Harpo Studios1.7 km
- River North1.8 km
- Michigan Avenue1.9 km
- Magnificent Mile1.9 km
- Field Museum2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel
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Value for money | 7.7 |
|---|---|
Distance to city centre | 0.6 km |
Nearest airport | Chicago Midway |
Distance to airport | 13.9 km |