Pros: When I picked up the car in Sydney at 12:00 PM, the agent was warm, welcoming, efficient, and knowledgeable. She asked what my plans were in Sydney and gave local suggestions as she processed my paperwork. What a wonderful way to introduce me to the beautiful Cape Breton.
Cons: As usual car rentals do not go smoothly. After their computer said that I could drop the car off at the Canandaigua store, when I picked up the car I was told it had to be returned to an airport location. That meant going to Rochester which required my daughter to go along. She then quoted me a price which did not match the computer's total, even with the change in the return location. Fortunately for me she did change that portion of the rental.