Cons: The rate on the car was supposed to be $80.12, but I have a $90 fee on my credit card.
6 Mar 2016
Pros: Quick pickup. Clean, reliable car.
Cons: Had to accept a downgraded car model for same price. Nothing else available that met my standards.
10 Mar 2016
Cons: A week later I have not gotten a copy of my receipt
4 Apr 2016
Pros: How easy to pick up car
Cons: A little overpriced for the make/model
28 Aug 2016
ATS given thumbs down
Pros: Making arrangements easy. Employees professional and courteous.
Cons: The particular vehicle given to me was not the vehicle i expected. The Cadillac ATS was very confining. Cabin too small, trunk too small and the fuel mileage was poor.
3 Mar 2017
Pros: Terrific customer service at the desk in Roanoke at both pick up and drop off!
9 Mar 2017
Staff was geeat! My flight didn't get in till after 1am and the woman was there waiting for me to handle my rental!!!
31 Mar 2017
car was in poor condition
Cons: The previous renter was a smoker. Though the car had been cleaned, the smell was still apparent. Clock hadn't been shifted to its new time zone. The car generally seemed worn.
17 Apr 2017
Cons: The van had very slick front tires, tire pressures were also low when checked for safety.
19 Apr 2017
Cons: That you had to have a major credit card when you picked up and could not use a debit card. That is all some people travel with. I will be renting from someone else next time because some of the others I know take debit. This was the first time renting with Hertz. Never again!
Cons: The car had expired plates - I didn't notice it until I was 400 miles away.
28 Oct 2017
Cons: The rental was NOT at the airport as I thought. I put in request for rental at Roanoke Airport, the address for the rental was about 5 miles away. Need to get CORRECT addresses for airports.
23 May 2017
Pros: Customer Service there is excellent, Chris and Campbell were very helpful
27 Dec 2017
Pros: Fast friendly service
Cons: I thought it was a bit pricey for a one day rental even with the transfer
25 Oct 2016
Pros: Great customer service, easy in and out
13 Feb 2017
Great rental service
Pros: Free upgrade.
27 Feb 2017
great car and service
Pros: Really appreciated the upgrade to a new car !! I always use Enterprise when I go to VA
16 May 2017
Pros: Great customer service
23 May 2017
They cancelled right before my pickuo
Cons: I placed my order online the day before and it was cancelled the following morning, and hour before I needed my vehicle. Will not book through Enterprise again.
15 Aug 2017
Pros: The people at the counter were pleasant.
Cons: The car had been cleaned with some terrible smelling chemical. We switched to another vehicle, and that one smelled the same. It was not only noxious smelling, but it gave me a headache. Please use a less perfumed cleaner.
Pros: Newest car and was ready when I arrived. Friendly and helpful staff.
4 Jan 2016
Avis in Roanoke was quite helpful
Pros: The car was great.
5 Jan 2016
Pros: Rented a van for a Florida vacation for extended family. There was 11 of us. Rented 15 passenger van. Everything was good but could've used a little more room in the back for luggage. We ended up piling up on the front seats and using the very back seat for luggage. Van also had stains on the seats but other than that, everything else was ok.
Cons: Stains on seats
The room that was in the vehicle overall
17 May 2017
Pros: It was super easy and affordable and friendly customer service..
5 Jul 2017
Once more, Avis rents smelly, dirty cars from Roanoke, VA
Pros: The price was good for a dropped vehicle.
Cons: Once again, Avis doesn't really clean the cars much in Roanoke; it wasn't as large a car as I had rented (I rented a full size and received a Nissan Sentra) and the car was so beat up on the outside that I was concerned that I might be charged for it. Fortunately, the Avis at Dulles Airport has the same sort of attitude of mediocrity in service, so they don't seem to care that they are renting dirty, worn out cars.
20 Aug 2017
Pros: Comfortable car
Cons: I got charged double bc I didn't have my insurance card.
I've never had to do that before. The agent was rude and condescending
30 Dec 2017
Avis the Place that you think as good as Enterprise, but NOPE!
Pros: Ease of coming and going.
Cons: Class of Car, Cleanliness of Car, comfort of the car, and NO other options on the lot for a normal rate! I will skip Avis next time because of their customer service!
30 Jul 2017
Cons: The van still had trash in it from the prior renters. The were huge stained spots in the carpet. We took carpet cleaner and cleaned the carpet ourselves. The spots came right up. There also was no driver side floor mat. The cleaning crew for this Avis rental spot needs to actually clean
Pros: The counter was easy to locate. The people were very friendly and easy to deal with.
Cons: The car smelled like smoke. Really strong. I didn't think it was bad at first, but it got pretty annoying.
25 Apr 2017
Pros: The steering wheel on my Jetta made it impossible for me to see how fast I was traveling.
Cons: I needed to return my rental early and received no discount. Way too many fees. I'LL drive next time.
21 May 2017
Pros: Great value and smooth pick up and drop off.
Cons: The car could have been a little cleaner inside.
23 Oct 2017
Great price for a 3 day weekend rental but couldn't get over how dirty
Pros: Great price for a full size car and super quick easy pickup at the airport.
Cons: Even though the price was great for a Hyundai Sonata we just couldn't get over how dirty, old, well used the car was. The car had close to 40,000 miles and looked it. Large deep scratch down the drivers side but the worst part was the filthy upholestry and windows. We had to stop 2 different times to clean all of the interior windows because you just couldn't see through the haze. The towels were black, literally black after wiping them down. The seats could not be cleaned. This was not a quick wipe up of a spill, this was deep down stained over the years dirty.
While the price was great and it was indeed a nice large size car the dirty and super well used automobile makes me score a lot lower than usual.
Pros: I admit to being a little prejudiced towards the Kia Soul because of their ads featuring hamsters driving toasters, but I was pleased with its performance. Plenty of room, good visibility, and pep. Was a little rough ride over bumps and kinda awkward getting out of the car, but overall was acceptable. I would still never own one, but I'd be fine renting that model again. Budget made the rental process seamless.
Cons: Ride was a little rough. Hard to get out of.
23 Feb 2018
Pros: The employee was kind and let me check-in early, the process overall was quick and efficient. No hard sell on extra services. Check-out was similarly efficient, same employee, he was kind and took care of the check-out even though I forgot my paperwork.
Cons: The car was unclean and had a strong cigarette odor(I'm a non smoker). I took photos for my own sake, and would have asked for a second car if I wasn't late for an appointment. The odor stuck to my clothes and I smelled like cigarettes every time I got out of the rental.