Cons: When I got Oaxaca Mexico airport and went to Europcar, the agent said that I needed written proof of insurance through my credit card . Since i didn't have the written proof he wanted to charge me about $400 extra on my $139 rental car. I asked him to show me where this was written in my contract. He said it was in a hidden link. I found the link and this insurance requirement was not there any where (that I could find).
So I walked over to Hertz, and they said they would give me a similar car for $139, but they would put a $1500 hold on my credit card, which is reasonable.
Meanwhile, the Europcar salesperson said he'd give me the car for only about $339.
I was so angry with the poor service of the Europcar that I couldn't wait to write this review!
Hertz did a fine job- I highly recommend Hertz. HOWEVER, I felt Europcar tried to me off. If Europe car clearly told me about the letter needed for insurance, then they would have received a much better rating. So beware with Europcar!
I rented with Europcar in Europe and I did not have this problem.
13 Jan 2017
Cons: The daily rate with insurance was 5x the published rate. Completely misleading.
17 Jan 2017
Pros: Car handled perfectly.
Cons: The gas tank was not full when I received the car. Price from Kayak was perfect, but insurance were excessive (over 5x value of rental fee).
Pros: Car was clean, air conditioned, and just big enough.
Cons: We requested a small car. Were given the choice of eating 90 minutes, or getting a much larger SUV. We waited.
Cannot tell if price charged was close to what had been indicated in reservation because of the various required add-ons (taxes & fees - not gas or insurance).