Pros: Our Tacoma had only 490 miles on it. Great Michelin tires for the Montana roads! This was a great overall experience with Alamo. I will use them for all my rentals from now on.
29 Apr 2017
Pros: Great experience, all employees were polite, and professional.
30 Jun 2017
Pros: Counter open despite very late arrival time. Kia Optima had a very good sized trunk.
Cons: Not the Nissan Altima I was hoping for. Return procedure was very casual. No one at the lot. Had to ask for confirmation and vehicle inspection.
10 Jul 2017
Great value, convenience
Pros: Easy pickup and drop off, very convenient location, nice, practically new car
Cons: Initially, thought the mileage limit was a bit low but it turned out to be plenty. For those who plan to drive longer distances, this may be a problem. Would've been nice to have navigation in the car.
12 Jul 2017
Pros: The car was brand new and super clean.
Cons: Nothing so far!
19 Jul 2017
Great customer support
Pros: Getting in and out was effortless
Cons: it was an automatic transmission (they probably all are)
23 Jul 2017
Pros: Great service. Got what I signed up for.
Cons: Cheaper car. Lot of road noise
26 Jul 2017
Pros: Helpful staff again.
Cons: Some discrepancies in the agreement I did not notice and hence had to go to airport at return location one day in advance (at Kalispell) to get clarity. The return time was given as 12 noon but I had 8 day rental starting at 5:30 PM. I wanted to return at 3 pm or so that is within the hours of rental mentioned. I called and left a message for clarity and so I went to the airport to get the agreement amended.
9 Aug 2017
Pros: Our flight came in later than expected and they stayed open to provide us with our rental.
Pros: Nice big comfortable car - exactly what you expect in a suburban. Great for road trips.
Cons: Car smelled like smoke when I picked it up, but that seemed to go away after a while. Motor seemed a little gutless for such a big vehicle.
18 Sep 2016
Cons: Shuttle driver was a no show. Rented from hertz instead
24 Sep 2016
Pros: Outstanding service- great car
27 Mar 2017
Pros: Shuttle was timely. People were friendly. I like the car I received, it drove well and was comfortable.
Cons: I requested a small SUV and received a Subaru outback. The car STUNK!!!! It smelled SO bad in there, I should have gone back and requested another one. I had 3 car fresheners hanging inside to make it tolerable. I was not discounted for dealing with that. There was other people car rental agreements and other receipts under the visor and in the glove compartment. The other car rental companies were at the airport, and this one was offsite.
20 Apr 2017
Pros: The car was clean, ran well, and pick up/drop off was fast and easy.
11 Jun 2017
Cons: We were not thrilled with the hotel you recommended in Whitefish but that is no big deal.
27 Jun 2017
Friendly team at Kalispell
Pros: The team was very friendly and they were working quickly to move customers through the rental process. The cars were ready to go when we arrived. Pricing and vehicle were as expected and advertised.
Cons: The rental lot was offsite so it is not as convenient. The team did everything they could to make up for it in a very friendly way.
23 Sep 2017
Pros: Considering the out of the way location -Kalispell Montana - I guess the rates were about fair.
Cons: Really wish rates were a bit lower for folks on limited income.
26 Sep 2017
Super great experience
Pros: My flight was early,... shuttle driver was helping another customer and I caught a fast ride to process paperwork..
Check in process was fast and easy, too... car was actually waiting for me at the frint door... and, I was on my way. Return process was just as fast and friendly.
27 Sep 2017
Charge for Miles?
Pros: Gentlemen in office during pickup and drop off were polite and kind
Cons: I rent cars fairly regularly. It has been many years since there was a mileage limit or any fees associated with how far the car is driven. I was quite surprised to learn of the 150 mile limit and the associated overage charges I had to pay. Given this is an unusual rental agreement, it would have been nice to have been told that is the case. I suppose I could have taken the hour or so it would require to read the entire agreement before signing, but who has time for that?
Cons: Had very early flight out, so no one around for drop off, we had called the day before but was still confusing for dropping car and keys.
5 Sep 2016
Pros: Good service/very professional
27 Jun 2017
Pros: The location was within 5 miles of airport
Cons: I was returning the vehicle to a different airport and called customer service to determine the dropoff location. They told me it was at the airport and it was not at the airport. We had an early flight and were faced with this during the early morning. Glad that we allowed some extra time for such things.
10 Jul 2017
Pros: The Kalispell location was better, but still couldn't tell us the exact billing info. They were unhelpful because of the "sysetem" and franchise limitations.
26 Jul 2017
Pros: This place did a great job accommodating and offering the best value all just to make sure the customer walks away happy. I would definetly go to them on my next visit there again
Cons: That driving the car made the trip go by even faster if only there was a slow motion button