Pros: Camry was a good car. People were very friendly.
19 Nov 2016
The staff was very courteous despite being busy.
Pros: It was very easy to pick up and drop off the car.
23 Jan 2017
Pros: Good service
Cons: Need a more enthusiastic associate
11 Apr 2017
Annoying coupon policy
Pros: Car was fine, people at the counter were friendly
Cons: Had a voucher which didn't work in any of the spots for coupons or promotions online. Brought it to the counter and since the coupon exceeded the amount due I could only redeem that amount. Ended up upgrading car so I could use full voucher amount.
21 May 2017
Not that bad...
Pros: When our trip plans changed, Hertz was able to accommodate our new change without many issues.
Cons: They did not have a car ready when i arrived to get the car. This set our trip back 2 hours and changed a lot of things that were connected to timing.
24 May 2017
Cons: ABE drop-off needs work!!!!!!!
29 May 2017
Cons: Allentown Airport Auto Rental Drop-off sucks. The cost of the auto rental itself was excellent value/cost; however once you add in the "walk-away" insurance, the value proposition drops dramatically.
31 May 2017
Very Poor customer service
Pros: Car was good.
Cons: The customer service at pickup was the worst I have ever experienced with a car rental!! There were about 20 people in line and one CSR !! I waited 1 hour and 15 minutes in line!
Called the home office. Nothing happened. And they weren't going to do anything other than to say I'm sorry. I demanded, and finally got a one level upgrade. They made me miss most of an important meeting. Very poorly run!!
17 Jun 2017
Pros: Service was fast, efficient and thorough. The car was clean, reliable, and in excellent condition! .... It only added ease to my journey!
21 Jun 2017
drop off is a problem
Cons: Previously, all one had to do was drop the car off in the parking area and the attendant took care of everything including mileage, keys, condition etc.
When i arrived and late because of unusually bad traffic, i was told by the attendant that i had to take the keys and the mileage to the desk. I protested and then took the keys and mileage to the desk. There were other disgruntled returnees there and not one...NOT ONE Hertz employee there! I had to drop the keys and the paperwork on the desk to get my flight.
This will prompt me to not use Hertz in the future.
Cons: Was taking the car to the airport to catch a flight. My ride arrived a half hour late, then the car didn't have enough gas to get to the airport. The car itself was in bad condition and was rumbling. Almost missed my flight because of all of the above.
5 Sep 2016
Cons: The car I paid for was not there even though I got there later then was scheduled. They offered a free upgrade then took it back after they realized it was already reserved . I offered to go to another location to get the car I needed. They said that was up to me but that I would have to call the other location.
12 Sep 2016
Overall good with effort
Pros: I tend to book economy cars because if driving long distances I wish to save money on gas. When I arrived they did not have my car available and did not offer the upgrade for free as most places do but then attempted to charge me full price even beyond my booking price. Like the price that you get when you walk in desperate. My wife made the booking and had to call Enterprise national to get this fixed. I was in a rush at rush hour so to speak and I couldn't deal with everything off the bat. We ended up getting the upgrade for free in a discount which was nice. But in the long run I paid a lot more for gas for a big car I didn't need.
Cons: The fact they didn't have my car available and didn't call me to say anything. They did call that morning though to confirm when I was on the way to the airport.
13 Feb 2017
Great customer service and car was in excellent co
Pros: The car was practically new, clean and also was a good price. The process was very easy and even got a free upgrade! Thank you! Will definitely rent from this location again.
18 Sep 2017
Cons: gas tank was on dead E
was lucky gas station was nearby
never rented a vehicle were you brought it back with empty gas tank
24 Oct 2017
Cons: Electronic key broken so we couldn’t lock the car
11 Jan 2017
Pros: Tony G deserves a raise.
3 Sep 2017
Cons: Couldn't drop off ar the same location because they didn't have after hours drop off. Had to drive across the city to return inconvenient.
12 Sep 2016
Clean and easy
Pros: Truck was clean and comfortable. Quick checkout and easy drop off.
7 Mar 2017
Good experience except a ash tray smelling car...
Pros: I liked the second rental I exchanged the first one for.
Cons: The first car they rented to me smelled like an ash trey. I didn't really quite know what the stench was at first so that's why I drove off the lot with it because you can tell they tried really hard to clean and cover it up. But the second time I got in it to drive to a different town with my kids, I knew right away what the smell was. I was a smoker for 9 years so I'm very sensitive to the smell of cigarette smoke and too much of it (especially that stale smell of it) makes me sick. From the second I really started smelling it, I felt like it got worse and worse and had to wind the windows down for the kids and I. The car was also kinda ghetto with fake chrome rims on a car that would be used for undercover cops.
I did call on the way back home and asked to change it out for another rental and they didn't even hesitate. They changed it out for a new Jeep SUV because they didnt have another full sized on site. WAY better and much more worth the money in my opinion! They were so nice and got me in and out quick with the second rental and no additional fee for the upgrade. I think that gross old rental was a fluke and I will rent from them again.
Cons: Service all the way around was horrid. After having so many issues and being hung up on etc and speaking to 15 ppl I finally got excellent service from one employee through the original pickup location. Couldnt even get a manager to call me or find a working phone number for a week.
24 Jan 2017
Cons: The car rental wasn't entered properly and was not able to close out the rental when I returned the car
11 Apr 2017
Budget Car Rental
Pros: I am a repeat Budget customer. This time, I rented four 12 passengers van from Budget.
Cons: When we came to pick up my cars, we have to wait about 40 minutes for the paper work do to the printer problem at Budget rent center. When we pick up the van, only 3 available and we have to wait another 20 minutes for the 4th van. I paid for toll boxes rental on all 4 vans but we discover that one of the van did not have the toll box. Two van cleanliness was mediocre, when I returned the vans after 9:00PM the location has already closed so we have to put the keys along with the papers work in the box.
29 May 2017
Pros: I liked the car. I drive a Subaru and was given an Outback by the agent at ABE. She was wonderful. Name? sorry I forgot.
Cons: ABE airport is going through reconstruction and the rental car lot has been relocated temporarily. While I understand the process, Budget has been relocated to the furthest point. My husband was in a wheel chair and it was raining. A porter named Luis was kind enough to get the car for us and pull it to the front entrance. When we returned, I dropped my husband and suitcases off and went to return the car. The attendant for budget said there was no shuttle and I would have to walk back to the airport! The distance was unbelievable!! NO SHUTTLE, NO GOLFCART to transport your clients?? Unacceptable!
22 Jun 2017
Pros: there was nothing to dislike, the car was clean, picked up in Allentown and dropped off in PHI. Everyone was very efficient and friendly. You have a good team in PA.
28 Jun 2017
Fine Print: Read It
Pros: Low price, fast process, easy to pick up and drop off
Cons: Car was obviously smoked in even though they claim a non smoking fleet.. It was like driving an ashtray with leather seats. Froze $200 of credit for 3 days past my drop off as opposed to date of pick up. Was very odd.
29 Sep 2017
Cons: CAR WAS KNOT CLEAN
15 Jun 2016
Car was dirty inside and out
13 Apr 2016
Great customer service!
Pros: Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.
Cons: I wish the charge for dropping off in a location different than the pick-up location was a little less.
2 Jun 2016
Budget rental car (in Allentown)
Pros: Didn't have a compact car as booked - ended up with a swanky SUV (at the same price!).
Quick pick-up and quick drop off. The quoted price (cheapest for the area) was the final price.
Nice car, made for a smooth trip.
Pros: Comfortable for long ride. Spacious. Easy return.
Cons: Car wasn't ready at pickup, had to wait. Wasn't completely cleaned - found water bottles under seat, and a lot of sand in the car.
4 Jan 2017
Mirage is tiny...
Pros: The car was new picked it up on a rainy evening. The process is very smooth, friendly and professional. This is why I enjoy renting at ABE airport. Only sad thing was the dirty outside windows Suggestion: a little windex before you turn the car over.
19 Jan 2017
Cons: Made 4:45 AM drop-off. No one there, just a slotted cardboard box sitting on counter with no info at all. Hope it was for just the key and remote as I left nothing else.
18 Apr 2017
Pros: Everything. Actually thinking about purchasing vehicle now
Cons: Ease of pickup and drop-off. Very confusing setup
23 May 2017
Great Alamo experience in Pennsylvania
Pros: Easy pickup and dropoff experience
Cons: The Jeep vehicle was poor, in terms of features and pickup
5 Jul 2017
Nice upgrade, rude counter help
Pros: Glad they stayed for the multiple flight delays appreciated the free upgrade to luxury but would have preferred the smaller car I requested
Cons: Counter help was RUDE. Barley spoke and couldn't answer anything. Rental info was wrong and I was told to DEAL with it.
6 Aug 2017
Unorganized for both pickup and dropoff
Pros: There was only one person at the counter handling multiple companies. Despite all the car company names, there are in reality only several rental companies. I waited 20 minutes to pick up my car, and then it wasn't in the location I was told. The car had a little bit of a deodorizer smell to it, almost as if someone had previously smoked in it. For dropoff, there wasn't anyone in the lot. We had to walk all the way inside through barricades (the airport is under construction), and again wait as only one person was handling about 4 or 5 different rental company names.
Cons: Wait times for pickup and dropoff.
2 Oct 2017
Pros: Being told that someone would be there when my flight arrived so that I could rent my car.
Cons: Spending an extra $400 for the weekend so I could be where I needed to be for a wedding I was part of. I will never in my life rent from this company again.
15 Nov 2017
One Way SUV from PA to FL
Pros: A low milage Toyota 4 Runner was a great deal. Had to pay a few dollars more per day but worth it.
Cons: I ordered a smaller RAV 4 (or similar) but when I arrived they wanted to give me a Jeep Patriot. No way I driving a Jeep 1,000 + miles.
18 Nov 2017
Pros: Enjoyed the free upgrade!
Friendly agent at ABE check out. Very efficient and friendly agent at PHL return.
Appreciate the great rate without drop off charge on one way rental.
Pros: The rental person was friendly and knowledgeable.
Cons: I was satisfied with everything.
11 Apr 2017
Pros: Young lady at counter was great
Cons: Getting a hold of someone to extend rental and to speak about other details was horrible
6 Jul 2017
Ended up cancelling
Pros: Pick up area was clean (but it was an airport after all)
Cons: Staff member was rude, unhelpful and obviously didn't like her job. We cancelled on the spot. After we cancelled the next person in line asked do they have any available cars and she almost shouted NO!
18 Jul 2017
Pros: Great car. Quick service.
Cons: The cost of one additional driver was unnecessary.
Cons: Dollar left me stranded without a vehicle. When I arrived at dollars counter, I was informed that they do not except debit cards. Unfortunately this is all I had with me and I had no other means of transportation. This was not mentioned anywhere in my reservation information from kayak.com. The agent at the counter told me that this was kayak.com's problem not a dollars issue.
10 Nov 2016
Not the car size I booked
Pros: Good staff
Cons: I searched Kayak fir a full size car deals , and your web site shows an offer from Dollar company that I took. When I went to pickup the car they inform me that it will be Nissan Versa!!! Which is a impact car. I had to pay more money to upgrade to full size car.They also charge me much higher for the insurance that the online options.
10 Mar 2017
Pros: Cooperative representative, ready good car
24 May 2017
Cons: Drop off was OK, but car not ready until 45 minutes after pick up time. And only one lady at the counter handling 3 different car rental companies. She was great, but overworked.
Cons: Pre-existing damage to passenger front fender and bumper was not disclosed. Had to take time to change to another used car. I very happy I inspected and took picture of the damage as the attendant doubted my observation to exchange for another car.
29 Nov 2017
Watch for hidden fees and expect to wait for your car
Cons: There was an added 6 dollar fee that was never explained. We were in a hurry to leave although I did ask the lady about it and she said it was "too late" to change it. She claimed at first that we had said yes to some extra damage coverage online which we had not and this was reflected on the bill. So I never did figure out what the 6 dollar charge was and when we went to turn the car in they said we could call the customer service office about it, but in reality I am not going to sit on the phone for 30 minutes for 6 dollars and the charge should not have happened in the first place. Secondly, we had to stand in the cold for about 15 minutes as we waited for our car to be prepared. That was annoying although the attendant did apologize for it. We were just in a hurry to get on the road because it was the day before Thanksgiving and we were in a hurry to beat traffic. It's just these small things that make you not want to rent with this company again.