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Location. Easy to get on the bus and get anywhere It was like staying in a motel. The beds were awful....We woke up early just to get out of there. Pimple juice on the mirror from a previous guest...everything seemed to be falling apart...just needs a face lift...Wish I had spent the extra 30 bucks to stay somewhere else but since the wedding we were attending was in the hotel seemed like the best option.
The historic site was really interesting. Loved seeing the old trains and the depot. Dinner in the pizza rail car was fun. Very unique setup! Breakfast buffet closed one hour earlier than published on their website. Normal room prices are too high...wouldn't have stayed without the deal through Kayak. They charge an extra $7 per day for parking, which always bugs me at a hotel...they know you have to park so it really shouldn't be an extra charge in my opinion.
Great location in fun area. Front desk staff was pleasant when we arrived. Patio outside the room. Very run down facilities. Black mold around the air vent, peeling paint in the room. Seemed dingy overall. They didn't tell us about the $7 parking fee until we checked out. Very overpriced for the condition and quality of the hotel. (We paid $121)
Nice location. Nice landscaping Rooms are old and dirty. The shower had hair sitting in the bottom of the drain upon our arrival. The bed was very uncomfortable. The room walls must be made of paper because noise carries very well, and the other guests were loud. My wife and I were barely able to get any sleep as people were running through the halls until 2am. The Choo Choo is interesting, and the location is nice, but I would not stay here again if it was the only hotel in town.
The location and concert venues It was very rundown and overpriced for what it was. The front desk was very unhelpful
The pizza made-to-order and great.... we took it into the bar and had a beverage with it there !! There was history all around. Not enough time to see what was offered on site
Location and music venue It was really rundown And the Front desk was not very helpful.
Price was decent and the location was good being I was going to be in downtown the entire trip. Staff was nice and helpful. Standard room had a strange smell to it, like mildew or something. Random, cheap pictures of train related images on the walls. I bought a candy bar from the machine and just the heat from the machine itself made the bar melt and not really worth eating.
The grounds were a sight to see, especially decked out for Christmas -- pretty gardens, ice skating, beautiful main building with its restored foyer -- all near Warehouse Row and right beside the free electric shuttle buses. The non-train-car rooms were outdated, with extremely thin doors and walls, and the hardest beds I've ever slept on - the floor would at least have been supportive while being just as hard. No complementary breakfast; the breakfast buffet, while open, is $10/person plus beverages and tip.
Great location in Chattanooga and beautiful gardens and hotel facilities. The buffet breakfast was very poor. The food was slightly cold and tasted stale with very little variety for a "buffet".
Staff was quick and efficient checking us in and giving directions. The Terminal brewery next door was a great stop.
We liked the trains, but thought there would be a model train display or more train themed decorations. The walls were very thin and the staff was not friendly.
Friendly staff, a number of good restaurants nearby, convenient to battlefields
Lobby and rooms were well decorated. The hotel is in close proximity to Warehouse Row and about a mile from the Aquarium and arts district. Kids loved the indoor pool even if it was small. The hotel could have been somewhat cheaper. We didn't eat here because the prices were just as high or more than top restaurants in town. The shower pressure was obnoxiously strong. We stood in a pool of water because it couldn't drain fast enough. Rooms are nice but a bit tight for a whole family.
The room was clean Small rooms for the price...... Paying to park...
Great facilities and excellent staff. Indoor pool was key for Spring Break. Was not very close to main attractions in the city and not in a very good part of the neighborhood. Not the best place to walk with young children.
Attractive Hotel Good Location Very expensive for the small room we had. Very loud facility - room right by elevators and ice machine and constant foot traffic and loud staff members. The entire hotel was filled with a conference and we were placed in amongst them - many of the facilities were used by the conference. After a late night with lots of loud disturbances we were awoken just after 5 am and forced to evacuate the building. After standing outside for a half hour we were given no explanation on why we had to evacuate other than the 6 fire engines that pulled up - then left shortly after. I'm sure it's a fine hotel - but we just didn't have a good experience.
This was a nice hotel, very beautiful on the inside. Great music in the bar room. Valet was super nice. Our shower had very low water pressure and as a female with long hair, this took forever And was very comfortable . also the shower was clogged so we took showers in a filled bath. When they said they would come fix it right away I thought they meant within the hour, but instead it took about 3-4 hours for the person to show up. By this time we had gone out to eat, and have drinks, go back to the room and start getting ready for bed by the time he showed. The hotel said they couldn't do anything for us because we had gone through price line to get our room, which I have never heard that one before. Room rates were overpriced in my opinion, stayed at a cheap motel that has been the same if not better.
Location Overpriced. Pictures make it look much nicer than it is. Average at best.
The room was very nice and the beds were comfortable. Having the sauna, steam room and pool/hot tub included with the stay made the price of the hotel worth it. Live music and a fireplace in the lobby made the evening relaxing. The cleaning staff was very friendly and helpful. The staff at the spa was not up to par. I have a medical condition and called a week in advance to ask about setting up a spa package that would accommodate my needs. None of my three calls were returned. As for the hotel's restaurant, The Broad Street Grille, was overpriced and the wait staff was terrible. We walked out before ordering because we waiteds so long for service.
Its a standard mainstream hotel. It was really expensive (150 for one night) and didnt even include parking which was another 8 dollars per day. Didnt realize their was a hostel in town in a better location and much cheaper.
Very clean. Friendly staff. Being charged for parking.
I don't believe after paying over $200 a night, we should have to also pay $8 a day to park our vehicle. The air conditioning in the room wasn't working very well.
Room was clean and in good shape. Good size tub and shower. Attractive fire pit outside. Door staff was friendly. The garage's lighting was either mostly lacking or not working when we were there. Coffee in the room was poor.
Friendly staff Room smelled funny, pool deck falling apart, bathroom dirty.
Seaff. The Shower. Chairs too low in restraint.
The look from the outside Wrong room. Then then rooming booked was sold out AC didn't work so they had a bring us a box fan. The bath tub would get clogged up and we would be up to our ankles when taking a shower. A nice hotel for the price, then you have to pay for the breakfast. Will not be going back
Across the street from the Children's Museum, walking distance to the Aquarium, close to restaurants and shops. Great views from the rooms. Good breakfast. Friendly staff. The pool heater broke the day we arrived. My children were most excited about swimming! They allowed us to swim in their sister hotel down the street which was very nice. It could not be helped but it was disappointing not being able to use the pool in our own hotel.
The staff was very helpful. Room was very clean and quiet. Breakfast was excellent.
Great location if you have a scheduled event at the convention center. Good amenities. Bed was uncomfortable. Man at check in was working on computer and told me to what a minute. After several minutes (5-7), when a supervisor came out of the back and asked if I needed help, he then stopped what he was doing to help me.
Just about everything The bar and pool close way to early.
Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
Breakfast was great - a lot of options! And Jeffrey at the front desk was so welcoming and helpful! Bed was just ok, not the most comfortable.
Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark. Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.
In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.
Easy check-in/check out. The desk staff was very accommodating and friendly. Cleaning staff kept knocking on our door trying to come in, even though we had Do Not Disturb sign up and a later check out time. One staff member was snappy to me while eating breakfast.
Pretty clean for being pet-friendly. The staff was great. Local delivery places that deliver to the door. (we got there late after traveling) Guy at the front desk was very helpful, even had menus for local places. Very pet-friendly(which is why we stay here anyway, most places charge at least 20 bucks for a pet) Just some noise from the hallway when a crowd or a family or any guest walks down the hallway. It kept driving my dog crazy, which drove me crazy, but for the money really no other complaints.
Nothing No pool chairs....dogs everywhere
I like how close its to everything. Les than 10 minutes from Rock city an downtown. The bed an the pillows were really uncomfortable. We were in room 414 an there was a noise like if a dishwasher was on in the other room, we stayed for 3 nights an the noise never stopped.
The fact it was clean and close to downtown Chattanooga Nothing
workout room,breakfast was very good and people at the hotel was very friendly. comfort of room was great.
Clean, comfortable, and an excellent value for the price N/A
The hotel looks like it was remodeled inside. It was very nice and clean. The bed was very comfortable. It was a great hotel with very professional and kind staff.
The staff was so kind and helpful. We stayed at this hotel as our halfway stop on our way to Orlando and back to Chicago. They were so helpful. The hotel in general and our room had a musty smell. When we pulled open the sofabed that our adult daughter was sleeping on, the sheets and blanket were in a wadded up mess. Ugh.
The room was really nice, well decorated, clean, and relaxing. The bathroom was one of the best ones I've ever seen in a hotel. The room was a really nice size. I wouldn't hesitate to stay here again! The staff was friendly. The only thing I did not like was the location - it was a bit hard to find and a bit further away from some of the downtown attractions I wanted to go see. However, it isn't that far away and it was definitely worth it to stay in a hotel that was as nice as this one!
I loved that it was right off the exit....not far from the downtown. Clean and quiet. The eggs at the breakfast were like aliens - how in the world did you get them so round and such an unpleasant color?
It was very comfortable and close to the interstate
I would totally stay here again if I come back to Chattanooga! The bed alone was worth coming back. Unlike a lot of other places in this price range, it had nice linens, tons of pillows and was way more than your usual rock hard hotel bed. My room wasn't cramped (though it was just me) and was super clean (I could smell the fresh laundry smell when I laid down in bed) the furnishings were newer, and I had a couch sitting area and a fridge in my room. Breakfast downstairs was ample enough, though I'm vegan and didn't partake of the eggs, sausage, yogurt, waffles, etc. that were available. I still found food I could eat there including fruit, juices, bagels, toast and oatmeal. It's not quite "in downtown" but it's basically a minute or two straight shot down Williams street to get there. And it's right by Ruby Falls, Rock City and the Railroad Incline. Highly suggested! Also, visit the Flying Squirrel nearby for dinner and drinks. You won't be disappointed! Perhaps if the location had been more walk to the central parts of downtown, but it was a really close drive for a great price.
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This guest did not leave comments about this hotel.
Modern looking, cruise ship atmosphere, front desk staff was excellent Extra charge for parking,
The room was wonderful and spacious! Loved the walk in shower! Close to everything and with a view! Nothing
Nice,new and very modern hotel..really deserves a higher star rating! Hotel was good BUT had to get a cab to go to the local bars...AND Chattanooga pd is VERY unprofessional when it comes to handling minor situations, they are quick to become over agressive..stay at the HOTEL plenty of good people there to stay entertained!
Spacious, clean room and bath.
Funky design and layout. Riverfront was nice, but very limited views. Happy hour in the lobby was great. Poor location, not near downtown at all. No shuttle to the downtown area. Very odd room layout. Impossible for one of us to get up early and use facilities without disturbing others. Wifi was almost useless, even though there was a great wifi signal
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My husband and I appreciated the spacious suite and easy walk to downtown attractions. Our kids enjoyed the pool and free lollipops. We'll definitely be back.
The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left. The AC unit was loud and they did not have a safe in the room.
Very friendly and helpful staff, great breakfast, good location. Bar area had no atmosphere.
The convenient location to the Riverwalk, Acquarium and UTC made the decision easy to stay Hilton. The staff honored my request for a balcony room on the sixth floor and it was wonderful for relaxing in the early morning or at night!
The sink worked Whirlpool nasty / walkin shower did not work / I took my wife on a date once a month we do something different, suite w/ balcony hotel was very disappointing , an pricee, Marriott next time . Cleaning lady should have know shower was broke / filled the whirlpool up cut it on black dirt came out of jets,
Excellent service and close to everything downtown
The location was really great. 2 Blocks to the aquarium and great restaurants. The room was mediocre. The 'king' bed was small. Bathroom was also just mediocre. Did not seem work the rate we paid.
Pool was nice and warm for the kids, the location was awesome- right next to the museum and a very short wall to the aquarium. The staff was helpful and the breakfast was nice ($10 per adult, kids 6 and under free). We used roomservice one night for dinner because our infant was too tired to go out. Very convenient and very good. The staff was always SO helpful Parking was $8 per day, and the overflow lot was across the street in a parking garage. The first room we checked in to was nice, but someone had used the restroom and CLOGGED THE TOILET (gross!!!!) before we even got in there. The front desk was going to send someone to clean it right away, but 30 mns later we gave up waiting and asked for another room. Overall the room was 'clean-ish'. But when I check into a hotel, I really expect it to be VERY CLEAN.
Great clean place to stay. Everything was new and the staff was very friendly and nice. I was not informed that valet parking was the only option at this hotel. It is expensive (14 bucks a night).
Great location within walking distance of good food, the aquarium and some shops. Extremely clean, room even smelled new. I would definitely stay here again. Nothing, we liked everything.
The breakfast included, exceeded my expectations. Hotel had lots of character and was comfortable. The hotel reminded me a lot of staying in my grandparents old farm house so it was very homie.The staff was wonderful and friendly. I would definitely go back, but would book a room with a balcony instead. The pictures are a little misleading, since the room we booked was definitely smaller and didn't have the same quality furnishings . We weren't in the room much, so that was okay. Overall it was a nice stay and had very few complaints.
My only regret is that we only stayed one night ! My first overnight stay in Chattanooga & I will never stay anywhere else ! The most beautiful Inn with modern accommodations yet they've kept the original charm of the building ! I read the reviews about the breakfast but they didn't do it justice ! The chef made biscuits that are out of this world ! The room was huge & bed extremely comfortable. Not your typical, sterile, cookie cutter hotel room ! I can't wait to go back again !
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The friendly staff. The fact that they charged me for parking in THEIR parking lot.
The staff and location were excellent. No pool or fitness center as advertised; they were under construction/renovation
Great location, plenty of food choices within walking distance.
The location was perfect. Walking distance of the aquarium, restaurants, and bars. There was a little renovation going on so from time to time a heard a little drilling.
location, free parking breakfast was fair. only two high chairs in dining room - could be more kid friendly. room was not ready on time.
Arrived avlittle late free soup and salad bar available friendly staff safe parking
nothing I don't even know where to start this place is simply a train wreck. To start my card was charged double and I was promised it would be fixed, it still hasn't. The heat didn't work the water in the shower wouldn't get cold it was only scorching hot.....!!
The staff was incredible! Tony and Neill at the front desk, as well as Marvin in the food service area, went above and beyond to make me feel welcome and take care of any needs! I didn't have time this trip to enjoy downtown, but the location is perfect for enjoying all Chattanooga has to offer!
Staff was awesome, food was great! Very clean! I had to leave to soon!
Rooms were very clean, staff was friendly, and the location was within walking distance to many of Chatanooga's best attractions. Great experience. Nothing
There was a lot of places you walk to
Staff was rude and seemed bothered we were checking in and didn't even give us directions to the nearest elevator. Room was OK except for pillows were too soft and not enough towels. When we asked for more, again they seemed bothered. And breakfast was a joke. Cold boiled eggs that had instructions to "warm them up by putting them in a cup of hot water", no forks or Condiments, most juice and milk dispensers were out, and when asked if there were any more forks anywhere, again they seemed bothered.
Room was very big, very spacious and clean. Bed was very comfortable!
Breakfast was decent. Construction was going on the whole time I was there, so sleeping past 6am wasn't possible. The room wasn't stocked properly and getting clean towels took an act of Congress. Just a miserable experience.
The staff was friendly, the room was clean and the breakfast buffet was excellent even at 9:30 am. The beds were quite firm.
The location. I didn't like how slow the process was to check in and then when I checked in they told me my room wasn't ready. They did do a good job at finding me another one, it took longer than it should have but they did find me a new one, but once I got up to my room it happen to be near the room I was suppose to get and I then realized why my room wasn't ready. It was because the maids were too busy taken selfies of themselves in the room I was suppose to get. Here's another reason why this process frustrated me. It was the night before my wedding and I was needed to get to the venue and I was late due to my room not being ready and I really couldn't help but feel my room would have been ready if the maids weren't goofing off and taking selfies of themselves. My experience wasn't pleasant as I had hoped.
House keeping left a giant hair ball in the tub and it didn't smell clean. Very small rooms and beds... even smaller bathrooms.
Pleasant place to stay. Clean room. We had to change rooms because the first one smelled like smoke, but they did it without a problem. Nothing
I wanted to find zero hairs on the pillows and sheets and towels, but instead I found at least 10 and stopped counting. There was mystery stains all over the comforter; red and white... There were spots on the towels and the floor was sticky. It obviously had not been cleaned between guests and there's no way those sheets had been changed. The room had clearly been recently "remodeled" but it still felt dirty. Despite the remodeling the overall feel of the hotel and the room was unsettling. My friend and I stayed there for about 6 hours total and that was more than enough. We did bond over our mutual hatred of the room, so if you're looking to get closer to the person you're staying with, this is a good place to go.
Indoor pool area was nice and roomy, good area and value Bathroom area very small, breakfast area small and poor quality of food, room walls are thin, easy to hear your neighbors
It was not a bad hotel, the staff was friendly and the rooms were small but clean. It's not bad if your just staying for a night or two. Would not recommend for a long stay. Wish the beds would of been a little more comfortable, they need to update there beds. The bathroom is very small. Need to refresh the rooms better.
Non-smoking floor Moldy, musty odor coming from the ventilation system; low-quality bedding - thin sheets, skimpy blanket, and comforter with holes from cigarette burns
Close to many activities. No linen or towel refresh.
pool was nice bed was comfortable bathroom was very small
Payal at the front desk. All the staff was friendly to my family and pets. Gave us an upgrade. Room was clean. Would definitely stay there again! It is time for new mattresses. Otherwise I would have trouble finding anything else wrong. A few more choices on the free breakfast bar?
Very nice room - no complaints breakfast was disappointing. Orange juice was made from powder, no coffee or hot water for tea, a typically poor quality motel offering