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The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

AED 493+

Overall guest ratings

7.9/10 Good
Based on 2,207 reviews

Review highlights

  • 9.7
  • 8.4
  • 6.7
  • 6.6

Nearby

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    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 376 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Childrens programmes
    • Laundry facilities
    • Child pool
    • Babysitting/child care services (surcharge)
    • Steam room
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 2,207 reviews
    • 9.7 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
      8.0 "Beach sports facilities are great, according to 80%."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% found the restaurant service to be one of the best."
      8.4 "84% said the concierge service was amazing."
      8.4 "84% were happy with the room service."
      8.9 "Lovely pool/beach service, according to 89%."
      7.1 "Hotel security was great, thought 71%."
    • 8.3 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.9 "99% appreciated the closeness to the beach."
      9.8 "Near to public transport, according to 98%."
      8.6 "Great parking, according to 86%."
    • 6.9 "Bar is ok."
      5.3 "Bar service was average, according to 53%."
    • 6.9 "Breakfast is mediocre."
    • 6.7 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 6.6 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
    • 6.4 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      6.7 "Beds were acceptable for 67%."
    • 4.0 "Internet is poor."
      4.8 "52% thought it was overpriced."
      2.7 "73% said the wifi quality was bad."
    • 3.8 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
      4.2 "For 58%, the lobby entrance was sub-standard."
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    Overall rating

    7.8 Good
    Based on 1,191 reviews
    • 9.7 "Wonderful beach."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.1 "71% found the restaurant service to be one of the best."
    • 7.7 "Good location."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 6.8 "Breakfast is mediocre."
    • 6.3 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
    • 6.3 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
    • 6.2 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.6 "Average amenities."
      5.2 "52% thought the building was acceptable."
      5.3 "53% said the architecture was not spectacular."
    • 3.9 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
      4.7 "53% thought it was overpriced."
    • 3.5 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
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    Overall rating

    7.8 Good
    Based on 816 reviews
    • 9.7 "Wonderful beach."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.4 "84% said the concierge service was amazing."
    • 7.8 "Good location."
      10.0 "Good access to the airport, said 100%."
      9.9 "99% appreciated the closeness to the beach."
    • 7.2 "Good breakfast."
    • 6.7 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 6.5 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
    • 6.1 "Rooms are ok."
      6.6 "Beds were acceptable for 66%."
      6.0 "Only 60% said rooms were clean enough."
    • 5.6 "Average amenities."
      5.7 "57% thought the building was acceptable."
      7.0 "70% found the grounds to be nice."
    • 4.1 "Internet is poor."
    • 3.6 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    8.6 Excellent
    Based on 22 reviews
    • 9.7 "Wonderful beach."
    • 8.4 "Location is great."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."

    Overall rating

    8.0 Good
    Based on 176 reviews
    • 9.7 "Wonderful beach."
    • 8.3 "Location is great."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.1 "High comfort."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Food is average."
    • 6.2 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 6.2 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.2 "Average value."
    • 3.4 "Vibe wasn't good."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    data provided by TrustYou

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