Bel Air Collection Resort & Spa Cancun

Bel Air Collection Resort & Spa Cancun

7.4
Good

Based on 1,508 reviews
 
Blvd Kukulcan Km 20.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
  +52 998 193 1770
Bel Air Collection Resort & Spa Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
Last Minute Travel AED 254
AMOMA.com AED 257
EasyClickTravel AED 260
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per night
AMOMA.com
per night
EasyClickTravel
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Rooms

Check-in
Check-out

Deluxe rooms

AED 254+

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Bed type
Provider
Nightly Base Price
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AED 254 per night
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AED 257 per night
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AED 260 per night
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Unknown
AED 330 per night
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Unknown
AED 370 per night
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Unknown
AED 376 per night
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AED 376 per night
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Unknown
AED 379 per night
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Unknown
AED 384 per night
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Unknown
AED 426 per night
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Unknown
AED 433 per night
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Unknown
AED 439 per night
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Unknown
AED 462 per night
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AED 466 per night
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Unknown
AED 525 per night
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Unknown
AED 526 per night
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Unknown
AED 530 per night
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Unknown
AED 542 per night
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Unknown
AED 623 per night
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Unknown
AED 624 per night
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Unknown
AED 698 per night

Standard rooms

AED 428+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 428 per night
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Unknown
AED 445 per night

Reviews

Pros

Cons

Traveller rating

26
30
14
23
1

Time of year

Traveller type

Show reviews that mention

+
zone
treats and welcome
mayan ruins
pool beach
ocean view
starting point
away mins
hot tub
bus right outside
music played
great food
excellent value
rundown and a bit
location is great
poor condition
  • Good
    Nov 2018
    7.1

    Loud Parties and taxi booking confusion but great food.

    The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.

    Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.

  • Good
    Jan 2017
    6.2

    About right for the money

    The staff were all very friendly and accommodating. The beach, of course and the food was good as well.

    I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.

  • Mediocre
    Jan 2017
    2.8

    Slow

    Service in the reception is so slow.

  • Excellent
    Nov 2016
    10.0

    Excellent resort. Good ocean view

  • Good
    Jun 2016
    6.2

    loved the view

    The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.

    The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.

  • Good
    Mar 2016
    8.0

    On the fence

    My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.

    The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.

  • Excellent
    Feb 2016
    10.0

    Amazing

    The view

  • Excellent
    Feb 2016
    10.0

    Best location/staff

    Excellent hotel of this class...looks like a newer property and it is kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in Cancun I have experienced. Fresh fruit (strawberries, blueberries, oranges, apples, and bananas) in addition to all the other hot and cold items. This stay was during several events in town and they handled groups well. Parking is adequate with some overflow in the back, lower lot. I was upgraded to a suite which was very nice and spacious with microwave and refer. I'll be back to this place and highly recommend to others when in the area. Thanks a lot for the lovely time

  • Good
    Aug 2015
    6.8

    Great mid-level option.

    The pool and the closeness to the beach. Compared to other all inclusive hotels in the area, Bel Air had good food.

    The rooms were outdated. The A/C is not adequate so you room will be humid.

  • Poor
    Jul 2015
    2.0

    Disappointing

    Nothing!!!

    It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!

  • Good
    Jun 2015
    6.5

    The staff was great besides while dining for breakfast.

    The air broke in our room and it took over 6 times for them to finally move us to another room..

  • Excellent
    Feb 2015
    10.0

    They made us feel really special

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About

Overview

Bel Air Collection Resort & Spa Cancun is a property located facing the Caribbean Sea; under a concept of rest and relaxation, ideally for couples, adults focused on honeymoon and romance.This hotel It is located on the hotel zone of Cancun, close to restaurants, bars, shopping centers and the most famous clubs. 15 min from Cancun International Airport (CUN) and 30min from the downtown. It offers a total of 155 comfortable rooms, including private bathroom with shower, air conditioning, hair dryer, coffee maker, safe and direct dial telephone. Enjoy romantic sunsets from a room overlooking the Laguna Nichupte or the most beautiful sunrises in the Caribbean Sea. We have 19 romantic suite with sea view and double Jacuzzi, perfect for couples. Bel Air Cancun offers an outdoor pool, jacuzzi, spa that offers beachfront massage and gym. 3 bars and international, Mexican or Italian cuisine or a sushi bar. The hotel also offers free parking, wireless internet and a gift shop.

iHotelier/iStay

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

7.4 Good

Based on 1,508 reviews

9.4

Beach

8.9

Pool

3.6

WiFi

1.8

Amenities

Things to know

  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
ATM on-site
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Spa
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Storage available
Beachfront
Terrace/Patio
Increased accessibility
Lift
Massage
Laundry facilities
Hairdryer
Pets not allowed
Wedding services

Location

Most popular landmarks

  • El Rey Ruins 1.5 km
  • Playa Delfines 1.6 km
  • Museo Maya de Cancun 2.8 km
  • Wet'n Wild Cancún 4.2 km
  • Kukulcan Plaza 6.4 km
  • Playa Marlin 6.6 km

Cancún travel guide

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