the room was big in size.it was clean and cleaned every day.the one hour spa was most enjoyable.sitting out side eating breakfast every morning was lovely as was the breakfast buffet.all staff very friendly.nice view from the balcony onto the main street. the problem regarding the key room door numbers
very nice location at 100 meters from a nice beach, beautiful view of the room on the sea, good SPA, nice swimming pool, very good breakfast buffet. internet wireless did not work for a week not acceptable in 2010 in a hotel with 500 hundred people..........., the room was equipped with 2 single beds and the sheets too not very appropriate for a couple and when i asked a change they told me all the rooms are like this.........When checking out at hotel reception they did not accept my credit card with chip for a problem of their bank credit card payment device (POS) and I lost a lot of time while I had to take a flight....
Good value for money although drinks expensive if not all inclusive. Rooms very clean and comfortable with a fridge. Reception friendly and helpful, offered a glass of champagne at check-in, not bad for a 3 * hotel! Spa facilities very good, again excellent for a 3 * hotel. We stayed one night and could have acess 3 times for one hour each time. No problems getting a sunbed, even in the middle of the day,as there are plenty for everybody and pool area is very clean. All the guests were German except for us, which was not a problem except the entertainment is geared for this nationality. The entertainment the night we were there was bingo! The hotel is set quite a way from the centre of C'an Picafort and there are not many bars etc in the immediate vicinity, so a car is recommended if you want to travel further afield.
spa, nice place, btautiful sea, good meals. no
We liked the proximity to the sea. The meals were well done, staff was very friendly. Apartment was small for a family of four.
In general, very nice and pleasant stay. At first, the family (couple with 2 children) had been assigned to a room just above the kitchen which was very noisy. At our request, we had been moved to another room. Food was excellent and staff was really helpful. Improve the fittings/ furnitures in the room, sofa beds for the kids are a bit old and small which are ok for young children but definately not for adolescent.
Location and HB Water quality
Very friendly staff. Nice animation. Delicious food. Perfect location of the hotel ( very near the coast ). A lot of very small children.
very friendly staff and perfect location very noisy road which is too closed to the hotel
food cleanliness of my room
+ Very friendly staff, great location, facilities, food, swimming pool, hotel next to the beautifull beach, lots of restaurants around - Strange smell at night comming from outside, airco not sufficient
Excellent facilities, very helpful staff
very good friendly staff, everyday clean room vey good spa, calmnes and full relax nothing
I liked the spa
Location Unintereseted staff, did not give any service at all. Reminded us how bad service could be in Spain before. The hotel has great potenial with new staff. Breakfast was ok. Dinner was realy horrible. We dined twice and went into Alcudia after that.
We had all inclusive. Food was good with reasonable variation and always with a large varity (something for everyone). As usual the wine offered is no good, even if the rosé not was too bad. Bear was cold and good though! Excellent location with fantastic sea view from many rooms. The samll beah just outside the hotell is occupied from early mornings to late evenings. Also the sun beds at the hotel pools are occupied all day - seems as many "reserve" the sun beds before breakfast...Generally servive was ood and personell was reasonable pleasant (for an all-inclusive hotell). No
Very quiet location of the hotel and seaview from the room. Also the hotel is not very large so we really enjoyed our stay. The hotel has also a parking for cars. The rooms are well equipped, beds are very comfortable. Just a reception hall is not very modern but it´s just a detail. I would really recommend this hotel to anyone. Dinner buffet is nothing special - just a lot of eatable food.
A very clean, modern, and welcoming hotel. The pool, staff, rooms, and bar were great. A short walk brought us to the beach and some nice restaurants.
Loved the serenity
Very friendly staff,
a very clean en nice hotel with friendly staff. a pitty is the location with a lot of traffic noise en a lt of small noisy children.
It was very reluxing. It was great that most of stuff spoke English for an international couple, especially one waitress and one waiter in the restaurant were very very professional and helpful.
It was definitely a good alternative to a big and impersonal hotel and suitable for families with children. The personnel was friendly and the reception was nice, with fruits and champagne. The rooms are pretty charming and the location, next to a nice park, make this hotel stay on our list of preferred hotels in the area. We booked the hotel including half board, but we were unsatisfied with the dinner. Out of the 6 evenings, we eat there only two times: first evening because we have booked it and second evening just to give it one more try... Additionally, we were pretty unlucky to get an apartment with little nasty ants.
Quiet, no young children, very good value, nice helpful staff
staff ware helpful was away from the beach
I really liked this hotel. It was verry nice, the staff was friendly and has more than I had expected. The room was verry good with a pritty nice view on the forrest. The town nearby Can Picafort has all you need, bars, pups, shopping, harbor and ofcourse the beach, alltough we did not go. As there was a strong Northern wind.
Corridors very tired, studio apartment not very well equipped, towels worn and threadbare would not rate as a 4star
Friendly reception staff and cleaners. Relaxing pool area. Clean and homely. The option of smoking. Upgraded to apartment at no extra cost (end of season) Gym and sauna not open in the morning :(
The hotel was situated in the centre of Alcudia, the pool and gardens and apartments were clean, and was good value for money, the staff were very helpful
Nice and spacious room, very close to the beach. The indications to arrive to the hotel (taken from the link put in the website of booking) pointed to a wrong street
I liked the quietness of the hotel and the staff were ok. Room could have been cleaner and there was no toilet paper in our room and also a dirty ashstray was in our room when we arrived.
We've visited Mallorca in the end of June 2010. Location of the hotel is excellent, 100 meters from the Port d'Alcudia beach, shopping and entertainment just 50 meters away. Very friendly staff, especially on reception. Cozy and stylish room with large balcony. None, except that deposit box was for extra charge (usually included in the room price in 4* hotels).
Staff accepted my refusal of a studio room politely & updgraded to apartment. The studio rooms do not have beds. 2 single sofas!
The staff on reception were efficient when I telephoned to ask for directions to the hotel. The room was dirty, in particular the bathroom. The flow of water coming out of the taps in the basin was ridiculously inadequate. The furnishings were generally shabby.
Lounging by the pool, enjoying the jacuzzi and the 100 yard walk to the beech and shops! nope
The relaxed and undisturbed atmosphere while at the same time being in the heart of the port area, adjacent to Marina, Shops, and great choice of Restaurants. The staff were excellent and most helpful, and the facilities were adequate for our needs. Also close to Old Town. No. Would perhaps, like some 'in-house' light musical entertainment on an odd evening, like piano and vocalist, but appreciate the need to get the right balance so as not to spoil the quite and relaxing atmosphere. note:, My guest review below would reflect an overall closer to a 9
we enjoyed the swimming pool and the closeness of the beach. Also near KFC
I liked the beach, the sourroundings, buffet and rooms. It is a rather crowded area in the high season.
Staff very helpfull. Good service. Good food. Wunderfull location. Super value for the money. The room needs to come "up to date".
Accomodation was excellent, best aparthotel we have stayed in, pool complex was very good and hotel was very close to the beach.
This is an ideal family holiday hotel.
nice hotel, very clean, very good breakfast buffet, excellent location.
The facilities for Children is excellent. The staff were so helpful, the restaurant food was very good. Access to the beach was perfect. Great appartments. We originally had an apartment in block 6 which is completly seperate to the hotel and apartments are not as clean and modern as other blocks. It was also very noisy as apartments are on the main road. However, after complaining to reception, we were moved to much better apartment the following day, staff were very helpful.
The breakfast buffet is good and very relaxing when you sit outside. Price/quality is this hotel very okay! Room was not very clean (hair in the bathroom). Not very attractive area to have an evening walk. You need a car to go to the centre (Port d'Alcudia).
Very convenient for families with children, excellent beach, sea, nature, food, nice service
This is a very well run child friendly hotel. It's friendly with very good standard food and is right on the beach. Take your own kettle and iron and you will have a great time. The immediate area surrounding the hotel is a bit 'touristy' but not too bad
Good location, excellent apartments, lovely pool and spacious gardens. Never had any problem getting a sun bed even though we stayed in peak season.
The rooms were spotless, staff were friendly, and the pool facilities good and not too crowded or rowdy though it was the middle of August. We would have preferred another bedroom in the apartment rather than having two people sleep in the lounge area. A bigger balcony and four chairs as the rooms can accommodate four people!
Beautiful hotel, wonderful surroundings and gardens. Warm and friendly place to stay. Great facilities,would definately stay here again
everything but especially the grounds and the pools, at night all lit up with lovely lighting was magical, the fountains were so pretty, and the hotel and grounds were spotless, it was an oasis in the middle of a beach/seaside area. there was a mild smell coming from the nature reserve we thought it was the drains but once we realised it was 'natural' it was ok.the mozzies were rather troublesome.
The wonderful pool complex, the beach being excelent and close by.
We really enjoyed the swimming pools and the playground! We were disappointed with how cold the indoor pool was, couldn't use it:-( The English movie channel was broken and staff weren't very helpful! Not much around hotel.....don't think we'd return...
The rooms were large and well furnished, the pool was huge and imacculate. The entertainment team were fantastic and really made it fun for adults and kid alike. Well Done! The air conditioning broke and leaked into our room, this was overnight and we didn't sleep much due to the dripping. The man fixed it for a few hours but then it happened again later that day and had to be fixed again.
The quietness, the gardens and the choice of pools. The air conditioning did not work well.
Very good various breakfast, wonderful animation for kids and adults, big light rooms, wonderful pool I dont like the cleaning of my room.
The room that was "simple" and stylish in decor and not overloaded in the way some spanish hotels tend to be. The staff was very helpful and we liked the lange range of facilities. Right from the fitness room over the internet access to the tennis court which we used almost daily, No......but mayby you should convert one of the swiimng pools into one with a deeper end. The more grown up children is missing a pool where you are allowed to dive in head first.
I wouldn't know! When we arrived, we found we had been shunted 7 kms further out of town into a "brother" facility, 2 and a half times further from the beach. I did NOT get the holiday I ordered and paid for. Check that you actually have bookings at the "Viva" you ordered!
Pleasant surroundings The Heating system generated Humid Air inside
Great facilities - 4 pools, gym, restaurant. Rooms were well appointed with useful kitchenette. Handy for the beach.
A perfect 4 star family hotel with everything a family wants to spend a nice vacation at Mallorca Nothing!
Helpful friendly reception staff. good room facilities.
arrived very late at the hotel in the wee hours off the morning and we were provided with sandwhiches in case we were hungry, the food was exellent and the staff really helpful and friendly, the rooms were spotlessly clean with lovely white towels, the grounds were well kept with plenty of loungers, we will return to this hotel again. One other thing we feel we must give special thanks to Lorenzo in the dining room so friendly and helpful.
This is a 40 years old 4 star hotel without any recent renovations. i would discribe it as pretty basic.as for the location, unless you have a car you are limited down to a small beach that is 10min walk away
Everything was very good would recommend especially good was the food and the outside roof top dining area. Maybe the furniture/ decor was slightly dated but we think that retained a mallorcan character. Only two things to improve, Swimming pool fountains not working . Music from both pool bar and stage at the same time, every day irritable. Fantastic holiday weather 80s every day Swimming pool fountains not working . Music from both pool bar and stage at the same time, every day irritable
friendly restaurant staff. Close to beach the evening meal finished rather early.
Our first visit to Majorca and as mentioned in the hotel survey report we were pleasantly surprised at the high standards and general staff effeciency and courtesy.. thanks to all. Had some rainly days - surprised that hotel dropoff area not under shelter and necessary walk over wet cobbled pavement to lobby entrance..
Location of hotel was also good directly on the beach, outside area was nice. Evening shows was good. The choice of the food was very good. Before we arrived we send 2 e-mails to hotel administration with questions - no one answer us!?? Safety Deposit Box in the room was for money?!!! Clean was just the middle of the room - when we arrived on bed was some black hears and other days in corners where hairs and dust. And all the time our toilet water was running - no one came fix it.
Hotel staff were very pleasant and very helpful. Rooms were clean and comfortable. Location good. Nothing.
The staff were nice and helpful, it was affordable and breakfast was inncluded in my affordable cost. The facilities in my room and in the hotel were lovely. It was right on a beautiful beach. The sunset views from my room were amazing. It was a solid 10-minute walk from the centre of C'an Picafort and any shopping. It was a half hour drive from any adventure travel that I was doing.
The staff in all departments were extremely helpful and efficient. The indiscriminate reservation of pool loungers by hotel guests
The choice and quality of the food was extremely high. The rooms were cleaned daily and the swimming pools were well-maintained. Location of hotel was also good directly on the beach and at the edge of the resort. Location of room overlooking the toilet block. It was also directly above the entertainment lounge which was very noisy until about 11.00 pm some evenings, not good when trying to get a young child to sleep.
food, it was just amazing !
proximity to beach and timely cleaning of rooms buffet needs to vary and more child friendly facilities, expensive to purchase anything in the hotel outside happy hour
breakfast good value. Bar drinks very expensive. Lovely outlook from room. Access to beach terrific and hotel pools best yet. Access to computers handy. Great place to relax after several weeks of traveling around Europe. Beds were hardest I have ever slept in. Cheap single beds not in keeping with luxury hotel. Sore backs and shoulders! Spa and sauna not available while we were there - disappointing! Towels extremely thin and worn. Coffee in all outlets dreadful - had to walk down street to get a decent coffee.
My little Dog was allowed :-) Maybe, you could write this on the website, that dogs are allowed ! Because many people asked me, in which hotel I stay
It's cheap but very good for this price, barmen charming, stuff friendly, beautiful beach close woman at the reception first day met me not really friendly. View from my window was sucks: just roof and wall
Location of the hotel is excellent, at the end of Can Picafort right on one small beach. On arrival we were welcomed by glass of champagne and we got sea view room although I’d booked regular room. This was a pleasant surprise, because at booking it had additional cost. We had half board, and I must admit it was one of the best I’ve tasted in hotels. The variety of the food served was excellent, there is selection for everybody’s taste, from pastas, fish, meet etc. Wi-fi is available only on the ground floor, not in the rooms. You also need to get up early in order to get some of the sun beds that are available on the terrace, but that’s case in almost every hotel on Majorca. The towels on arrival had some dirt stains.
The location and view were fabulous. The breakfasts were super. We enjoyed it very much.
It is clear that this hotel is very well run and a team spirit exists amongst the staff. All of my family felt they would like to return to the hotel again in the future. Well done! It might be possible to identify guests who would like to go to the mountains or elswhere for pic nics or walks/sightseeing (due to location of the hotel) without a car and arrange accordingly. The evening bar entertainment might be better co-ordinated with the restaurant by the staff offering coffee or drinks in the bar after the meal.
Public bus from Palma stops at the hotel. The location by the nature reserve and the sea is very good. The staff are very friendly and skilled at languages. Very convenient hire of bicycles in the hotel itself.
The hotel is very nice and near the ocean. The pool was perfect after it had different areas for children and adults. The hotel is concentrated on germans and has no staff that can speak other language´s. they had difficult to speak spanish also ! For the children it is very hard to fit among the other children after children do not speak other languages. The staff that had different activity´s for the children could only speak english and german and where very bad in spanish. ( the mother language ? )
Position on the beach - particularly as weather was not that good so I could walk for miles either side of the hotel! Spa was ecellent also.
Great location, quiet because it was an adult only hotel. The grounds were beautiful and view was excellent. We upgraded to a royal suite which included a roof top hot tub, chair, sofa and bed. The staff were very helpful and friendly. Fellow guests were mostly British with some Germans. All staff spoke English, and most German also.
It was quiet and relaxing.Staff very helpful.Situation , amenities and cleaniness excellent No
First class accommodation with high quality of meals Great seafront location but the general area was less appealing
Staff extremely friendly and helpful, excellent location right on the beach, no children so made a very relaxing atmosphere.
the really friendly and experienced staff,and the relaxing feeling around the Hotel for the guests., and the vast selection of food on offer for both breakfast, and Dinner. The attention to detailed cleaning by the Hotel Staff was impressive. Well, there has to be something wrong doesn't there, But in this case, only the coffee served in the Bar during the day could be improved, by making it stronger, the Italian way. Thats all folks
Quality of the room and food
excellent staff, very good service
Standard of food Menu, for both breakfast & Dinner, can be described as First Class and contributed in great part to a most pleasant stay. Room Television Stations available should be more represenative of the Hotels International clientel, I.E. English Speaking programmes unavailable - News Only !
spacious, good facilities, excellent food choice n/a
We liked the food,the garden and the nice rooms with balcony
Clean hotel, good breakfast, good value for money, nice pool area
We went to the beach and took the bus to the port to walk and shop and sightsee
the reception staff were verry helpfull and friendly especially the night porter/ receptionist