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Location, room The concierge was not professional, not that friendly and tried to send us to the places she is getting higher commission from. It was very unpleasant experience. We had to go to the next door hotels to get the info we needed. I think that 5 stars hotel can do much better in giving its guests an accurate info.
location, view, fresh fruit at breakfast staff attitude, concierge service (great help with train booking) swimming pool, business centre facility smoking in the bar loss of upstairs piano bar since last visit about 2004 too much salt used in cooking e.g we couldn't eat the bacon
Fantastic location... you can't get any closer to the chain bridge. Great room, friendly staff and very efficient service.
Excellent! Nice location, fantastic view from our room.
I stayed with family and we have very good experience and it was good advantage of possibility to access business center 24/7.
Terrific location, right next to Chain Bridge and less than a 5-minute walk to the edge of the main square. Gorgeous views of Castle Hill as soon as you walk outside. Easy walk to the bridge and funicular starting point. The room had absolutely no view; it just looked out onto other rooms.
Breakfast and location
Virtually everything was great! Had no complaints.
I like best the service ans the breakfast which was excellent. The staff was very helpful and nice. Also, the restaurant of the hotel "Paris-Budapest" was fantastic! I did not like the difference in prices between the hotel's taxy and the local. Hotel's taxy takes more then double local price. Also the fitness room was really poorly organised. There were a few weihgtlifts and one treadmill, which was occupied all the time.
Comfortable bed The hotel smells like sewer gas, everywhere. The rooms are outdated, dingy, and dirty. Housekeeping was lazy or poorly trained. This hotel did not maintain the standards of other Sofitels. However, the staff were friendly. I sought compensation for the problems encountered and they gave us free transportation to the train station.
Excellent location and great breakfast. Concierge staff excellent, we needed to get a taxi to the country and she ordered the taxi then came out to talk to the drive to ensure he new where to take us. Check in staff not very welcoming, in fact he was on the phone for some of the process, didn't offer any information about the hotel, breakfast times etc. Only one pair of slippers in the room and two towels for a Twin room, called housekeeping to ask for more items to be brought to the room, an hour later they still hadn't brought them so had to call again. Next day no towels in room as they had run out, left a note in room to say they would be delivered but they never did. Obviously don't cope well if the hotel is full.
The location is great, also the lobby and restaurant, lounge. I ordered room service in the evening and the first thing in the morning someone of the staff tried to enter the room to pick up the dishes, later they came back and knocked, first they tried to open using a key card, they woke me up around 8 am. Up to then it was all good, friendly staff, great location, maybe they need some extra dishes.
Location Room well equiped but a bit smelly... Old type of shower spraying everywhere, noisy but not efficient aircondition. Even when the price was relatively fine (thanks to early and non refundable booking) it is highly probable I will not return.
Excellent location, very friendly and helpful staff The swimming pool was cold
I stayed just one night it is therefore difficult to say any more
Location, obvious...the hotel is located on Danube's embankment, with a gorgeous view. The architecture of the hotel...it's ugly (this is my personal view.).
Spacious room, great club lounge with nice selection of food and beverages Staff at reception rather unfriendly. Staff coming into the room despite 'don't disturb' sign on the door.
the location!!!!!!!!!! everything was ok!
Good accommodation and excellent dining facilities
nice room, perfect location and excellent service from the staff
Location and quality of room. Excellent service from all staff. Price of breakfast was expensive; even for 5 star hotel.
The staff were excellent, including the desk staff, bellman, doorman, and driver! They couldn't have been nicer! The location of the hotel is also first-rate. It offers an excellent view of the river and is situated close to many sight-seeing attractions. Smoking is permitted in the hotel lobby/bar. It made for an unpleasant entrance into the hotel. The bathroom in the room was small as well.
Everyone is very polite
Very nice hotel located close to the Castle. Easy walk to all around town and to the major landmarks from there.
The staff was awesome at helping to answer our many tourist questions and point us in the direction of the best stuff to visit. On the 24th everything in the city closes very early which we didn't realize, but one of the front desk staff went out of his way to figure out what restaurants near by we're still opened. They also placed us in a room that was very easy to let our dog out to go to the bathroom. Breakfast is very good! Location is perfect as well! Defiantly would stay here again! The only tiny thing we thought was off was the hotel bar. Not very busy and the prices were a bit expensive compared to the bars right near the hotel. We used it on Christmas eve though and had a blast, everything is what you make it!!
great location, walking distance to everywhere. There's also bus station close to the hotel. facilities are pretty old. the room I stayed had very strong smell.
staff was counter-productive and spoke harshly... the staff in other hotels in eastern europe were slightly friendlier/more professional
Parking fee of seventeen dollars is steep especially when you are only told at checkout
Excellent location and great value for money N/A
Location!!! Breakfast was good. The first staff member who greeted us insisted we needed a printed voucher to check in even though I had the confirmation email on my phone.....he was somewhat rude. We sought help from another reservationist who was very helpful and got us checked in right away. From then on all staff was extremely courteous.
The rooms were nice and clean The bathroom curtain system leaked a lot, other than that, the baths were good!
Was their only a couple of day, Not a very good sample period, but the service seemed up to Four Seasons standards. Concierge steered me to a great restaurant next to the basilica. Cant really think of anything. They didn't offer to let me drive the Vette out front of the hotel.
Wow, great location, sits right on the Danube on the Buda side. Views are fantastic, staff helpful, lots of restaurants nearby, good breakfast. Night life is primarily on the Pest side, but its not too far to walk and/or a taxi is not too expensive.
The location Air-condition was not sufficient enough to cool the room, even that the outside temperature was not more than 26 degrees. Lot of traffic noise, even whit the windows closed.
Very nice hotel, good location and great breakfast!
staff was extremely helpful and friendly. Location was great and view from rooms is amazing! the beds were too firm for our bodies but that may just be us.
helpful staff,the view of the room , closeness to historical part, sufficient breakfast. bath tab looked unclean with dirt full corners all around and had very dirty discusting curtains.
the views at the hotel were brilliant..............!!!!!!!!!!!!!!!!!! everything was very good no need for change it was a good pick for my husdands 40th ....!!! we asked for a good room & we got it brilliant :-)
The hotel was in a brilliant location, very central for sight seeing, lovely helpfull staff, and very clean. The only slight draw back was the sound from the trams.
The location was perfect and the views across the river Danube superb. Tram and bus stops outside the hotel door gave easy access to everywhere in Budapest. The hotel was exactly as advertised on your website , excellent value for money!
The location is excellent; view over Danube from every room (!), walking distance to almost anywhere, public transport (metro, buses) nearby, tram station in front of the hotel. But the best part of the hotel is the staff; very friendly and helpful. This is a matter of taste, but we found the interior a bit outdated. Still, the overall ambience is cosy and warm (thanks to the staff).
Everything. The location, the view, the room, the staff.
The staff spoke excellent English and they were very helpful in recommending tours The room was too hot. No way to turn on air. And the room smelled strange when I first entered; it was ok after I aired the room out
Staff was very friendly and helpful, excellent continental breakfast including great coffee, fresh pastry, yogurts and fruits. Excellent location for tourists. Quality of bedding and towels - I think better quality would bring this hotel to a different level. Also carpet on the floors has dirty spots,
Size of the rooms. Very spacious and suites The cleaning service was not very thorough. It was necessary to leave to "please clean up room" and yet my bad was not made and the bathtub obviously not cleaned
Our room was bright, clean and had ample room to relax. The staff were courteous, cheerful, and helpful.
Excellent location, comfortable bed, friendly staff. Easy walk to the Christmas markets or the Danube. Great value for the money. The included breakfast was a little underwhelming.
The staff was helpful, the room was clear and comfortable, the location is perfect for those who want to visit the city.
Staff were very helpful - recommending local restaurants, booking taxi's and tours. The hotels location is excellent. I would highly recommend the hotel.
Location, hotel staff
As usually (we've stayed there some times before) - excellent on all dimensions - rooms are big & comfortable, staff helpfull, breakfast good
Comfortable, clean, good location, nice staff, oveall as indicated above. This was not my first, and I guess not the last stay in this hotel in Budapest Only Euro and Hungarian Forint calculated. No US $, and exchanges tare additional cost
Great, front desk associates were most helpful. For a 4 star hotel they could of offer more of a breakfast that was free of charge.
The location of the hotel is great. Very pleasant staff and the size of the room(s) is impressive! Everything is new, clean and with decent quality. However, the design is relatively poor.
The view of the Lanchid bridge and the danube was excellent. An excellent location fot visiting the heart of Budapest.
We particularly liked the clean design theme to the whole hotel. The view from our room was dramatic and interesting at all times with river traffic and winter lighting providing a changing outlook
The hotel managemnet was very cooprative and helpful in term of guiding the spots.... really nice hotel for short stay valve for money. we got the room on second floor where we cant see the chain bridge... but can see river view ....
Beautiful hotel with lots of attention for details. Excellent, very friendly staff. Good food as well. Views are stunning. Must be one of the best in town. Somewhat nosiy rooms (dividing walls)
Fantastic location. Very nice design. Very clean. Spacious rooms
The location, room size and feel (cosy and fresh), newly equiped bathroom all made our stay a pleasure! No negative feedback.
the location is very good, it is basically in the city center. staff of the hotel was quite nice! ...I think this is almost general in Hungary. the breakfast is not included in the price of the room and the quality and choice of breakfast is "average-good" so, some efforts can be spent there. Also, there are some (but not very significant) signes of wear in the restaurant and in the room as well. Also, a gym would be also nice.
big window with nice river view. good enough space for relax. better to have bath tab, but not only shower
We are from Budapest and have spent our wedding weekend at the hotel and had a truly great time. Staff were extremely helpful: for our wedding night, our superior room was upgraded to one of the luxury apartments (without even asking and free of charge) which was a very pleasant surprise, thanks again!! Will be a great memory for this special day of ours! Nevertheless, modern, very nice design hotel in a great location, would recommend to anyone travelling to Budapest!
I thought the rooms were really small and finally the balcony, too small to add chairs, were not that important.
Friendly and helpful staff. Good breakfast with fresh squeeze OJ. Good air conditioning and quiet rooms. Very poor water pressure.
and they have little kitchen! so it's possible to have breakfast as you like and when you like!
La ubicaci'on y el precio son muy buenos: Prices and location are very good. Everything else: the bathroom was too far away from the bedroom, and there was not even a mirror in the room. The shower are just in the middle of the bathroom, there is not even a curtain, so you have to lock the whole room, avoiding ither people to use the toilettes, as there is only one bathroom for women. (and another for men) The room was too noisy during the night, as if there was a nightclub below. the beds were quite uncomfortable too (hard as stone) the kitchen was tiny, and no way more than 2 people could be there as the same time. I did'nt have high expectatives as it was cheap, but i definetively don't recommend to stay there.
Good location for sightseeing Noise from bar below till 4am
cleaness.location the first day of my staying was very very very noisy from the people who made party (disco )downstair i couldn't sleep all night,
Great place (beautiful old building, high-ceilinged), very nice and friendly people, excellent location (I was a little shocked when I walked just one minute and came to Dunaj (Danube) and Chain Bridge). Staff is just great (I came very late, and they were waiting just for me, as it was low season, and gave me great room). Thank you guys, you made my stay in Budapest remarkable! Next time only this place!