|Top route||Sao Paulo Viracopos to Belo Horizonte Tancredo Neves Intl|
|Top airport||Sao Paulo Viracopos|
I was surprised that someone of the crew can speak French, my mother tongue
All the service was very good. The only thing was that the flight was delayed. We didn't miss the connection, but other passangers were about to.
We only had 1hr connecting in Ft Lauderdale. Kayak should not have allowed this short a connection time, as FLL requires a change of terminal (exit the airport and get on a bus), so we missed our connecting flight home to San Diego.
The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
Good have been much better being informed of the delayed.
Pros: Crew was fine. Seat average.
Cons: At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous.
Pros: Crew was good. Seat not super comfortable but average.
Cons: Short flight, all was good.
Pros: The food served was really good.
Pros: they change the gate last min
Cons: Should advise the passagers better
Pros: I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.
Cons: The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.
Cons: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.
Cons: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers
Pros: TV screens on the back of seat
Cons: TV screen stopped working mid-flight. Long wait at gate
Cons: I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet
Cons: i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions
Pros: The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free.
Cons: The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it.
Pros: All flights take off on time and arrived on time.
Cons: Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back.
Cons: Refreshments were minimal.
Pros: extremely attentive crew. courtesy necessaire pack. very clean plane.
Pros: extremely considerate crew. Courtesy necessaire pack. very clean plane
On board Azul flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Azul assistance team will most likely ask you to pay extra for checked luggage.
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