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Pros: The crew was amazing

Pros: Azul is always amazing in terms of service!

Cons: The price!

Pros: They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen.

Cons: Definitely the food. Pretty tasteless and unappealing

Pros: N/A

Cons: N/A

Pros: Amazing crew and overall experience

Cons: No complaints on this one

Pros: Food

Pros: Polite and friendly crew. Comfortable seats, new plane.

Cons: Definitely the food could be better. It was tasteless.

Pros: super punctual

Pros: We got all of our bags! No lines. Smooth sailing

Pros: The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot.

Cons: Not enough closed captioning in the onboard entertainment system.

Pros: Crew was very good, one crew member took time to make me coffee as I entered the plane

Cons: The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim.

Cons: More recent movies on board

Pros: Yes. The food was good ( snacks) and the crew was nice.

Cons: Everything was good.

Pros: Yes

Cons: Coffee

Pros: Good food, good plain condition, good entertainment

Pros: Everything was very good: boarding, plain condition, comfort, entertainment and food

Pros: Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food.

Cons: It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled.

Pros: I loved my trip the flight was amazing

Cons: Everything was wonderful

Pros: Best airline in Brazi

Pros: Crews worked hard to please under built in circumstances (cramped seating etc)

Cons: For post landing gateholds it would help to say why waiting and say something about how long the wait might be.

Confusion during boarding but excellent flight

Pros: Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!

Cons: I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!

wonderful flight

Pros: Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!

Azul is World Amazing!!!

Pros: Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!

Cons: No much space in the seats

Overcharge for luggage successfully reversed

Pros: Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges.

Cons: Check in using the online system was impossible, even with helpdesk staff assistance.