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Nice clean rooms comfortable beds Noise from construction
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
I absolutely loved my stay there it was amazing overall
Size of room, airport pickup, large TV, help with questions
The person manning the front desk ( Chad) during check in was very professional ,courteous and helpful. the room layout and shower are excellent. We missed breakfast
Modern decor. Friendly staff. Excellent breakfast. Internet didn't work at all from my room
Great service; staff is friendly and make sure you are enjoying your stay. The eating area for breakfast could use a few more tables. Double beds seemed too small.
The room was spacious and recently remodeled. It was a great value for the price.
Staff was nice and friendly! Only stayed one night to get to my very early flight next morning. Very comfortable room and very clean!
Large room. Comfortable bed. Not the room we reserved. Told sold out though our reservation paid for and our sheet clearly showed room type. Sheets never changed during 3 night stay. Used cups and glasses not removed by housekeeping. First night, no toiletry products in room. Housekeeping substandard. All else great.
Friendly staff, awesome room for the price. Breakfast was amazing!
When we checked in we were given a handicapp room which we didn't reserve. We also were not impressed with the morning staff. Our shuttle was late to the airport because we had to hunt down staff. The person driving the shuttle would not buckle their seat beat so an alarm went off every 2 minutes. Next time we will look for places elsewhere.
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
The restaurant Courteous staff Nice rooms Hated leaving
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
The bottom sheet kept coming off the mattress, which had no pad or cover, the pillows were thick hard squares that were completely uncomfortable, and the air conditioner was really loud.
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
Room are up to date and clean
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
Staff was very helpful in recommending an excellent restaurant. Hot breakfast exceeded our expectations. Room was average but very clean. Wifi worked fine with laptop.
Good value. Easy to get to. Everyone was very helpful.
The rooms are very well designed and maintained, the breakfast is for a hotel in this price range excellent. The card readers for entry from the parking lot were vandalized and not operable.
The shuttle drivers were very kind and helpful, as was the morning desk person. Close to the airport. Fine as a basic hotel. The hotel is quite far from the center of town. The shuttle drivers were helpful to get me to town, but there was confusion about whether this was ok (the desk person was unfairly annoyed at the shuttle driver.) And the coffee machine at breakfast broke - there was no regular (caffeinated) coffee !!
The staff was friendly and very helpful.
What made our stay so great was the incredibly helpful, friendly and professional staff that worked there. We were really impressed with the service. This is a standard hotel in every way, but the service made it stand out for us. I think the facilities could be updated, but everything was clean and comfortable.
The staff was very friendly and accomodating. Easy access to the airport. Comfortable.
Excellent staff. Breakfast was a bit skimpy.
Nice amenities, room with microwave and fridge, indoor pool and hot tub, free continental breakfast, very friendly staff. They even let us use a pack n play for our 1 year old daughter. Highly recommended!
The staff was super friendly and helpful.
The room was very clean and the beds were very comfortable.
The staff was incredibly friendly and helpful with any of our questions. The lobby was clean and we were pleasantly surprised with how homey and clean our room was. Great value for what we paid for. We were really comfortable and happy with our stay. I would definitely stay here again and would highly recommend to others. I honestly don't have anything negative to say about this hotel.
The staff was friendly during the day and late afternoon. The shower had extremely low water pressure.
Everything was homey,clean and nice.This is my 2nd stay with Shirley.She owns the motel and is there pretty much all the time.She really tries to please the guests. When I stayed there before we had a room on the 1st floor and this time we were on the 3rd floor.I'm thinking that this impacts the hot water because the water never got really hot on this stay.
The hostess and workers were really friendly Not use to the bed but was still comfortable
The stay was great everything about it was GREAT! The rooms where small but still I would stay again.
Management and staff went out of their way to help me get around when the rental car I reserved was not available
I loved the beds. They were so comfortable. We also enjoyed the deluxe breakfast, and the hot tub. The pool was freezing cold even though they said it was a heated indoor pool. The walls were very thin, so we could here the people next door to us.
It was convenient to the VA Hospital and the airport. I always stsy here when overnight lodging is needed before or after a flght. Bed was comfortable and room spacious and clean. My top sheet was threadbare and i could feel the uneven floor that creaked and moaned when the walked on it. A few upgrades would improve my rating. Upgrade the bedding and fix the flooring. Perhaps new carpet and baseboards. An added value and convenience for little would be to install USB outlets throughout especially at the desk and nightstand
Bed and linens were comfortable, room was fine. Nothing fancy, but well-equipped. Breakfast had real cooked eggs and sausage (and I think a waffle machine, but I didn't look too closely), not just the all-carb except hard boiled eggs breakfast you get at similarly priced hotels. Front desk was fine. It was a quick airport stay for me, and was everything I needed with no complaints. I personally don't like all styrofoam and paper products at breakfast, no real mugs, so you can't heat up your milk to go in your coffee, but I realize that's a personal preference. Next time I'll bring my own mug and it will be fine. And the clock and lamp on one side of the bed seemed to be unplugged, but I didn't have time to deal with it and didn't need them. These are small things in an overall good economy hotel. Not fancy or terribly up-to-date, but very functional, clean and solid.
Location, convenience They advertised a small gym but there was none at all. Their smoke free rooms are upstairs to their smoking rooms and they smell of smoke. Couldn't sleep there. Left for a different hotel. Staff was understanding.
This hotel is wonderful if what you want is very clean rooms and bathrooms, very comfortable beds and linens, wonderful staff, free airport shuttle, ample access to a computer with printer - all this, and probably more that I am forgetting - at a really great price! A special shout-out to the Front Office Manager Tim Martinez who is really excellent at his job! If I come come back this way again, I'll be definitely staying here again. There wasn't anything I didn't like - this is a place that checked all the boxes for me!
Friendly , helpful, courteous staff. Good breakfast, kept food full .. Very good variety. Nice, comfortable .. Construction going on but did not interfere with our stay. Visited with our long time friends in lobby and nice visit. Lobby couch a little dated but they are in the works of improving and upgrading.
Great staff.Took the shuttle to the zoo.
Very convenient location, near airport. Good amenities for the price. Nice place to stay if you are looking to get to the airport bright and early!
Clean Thermostat was not working properly in room. Room was freezing. No extra blankets in room. When I called for one they gave me one but charged me $7. Horrible
great breakfast, helpful staff. in the hallways the carpet smelled old and the smell was being masked by too much carpet freshener.
We went to this location for a weekend vacation. We showed up later in the evening to check in. The front desk person advised me that I was going to be in a smoking room and asked if that was okay. It was not okay so he upgraded me to a NICE suite..... I really got a bang for the buck! The room was clean and also the breakfast was really good. The only thing that was bothersome is that the last day we were there the hotel ran out of towels and I had to dry myself with my wife's wet towel. Otherwise we didn't spend enough time at the hotel to have anything really bad happen. Ran out of towels.
Super comfortable bed. Clean room. Great bargain! Room smelled a little smokey. Nothing a little perfume couldn't fix.
The room was clean. My room was right across from the laundry room and it smell of cleaning chemicals. Also the hot tub was not very hot.
I like that it was clean. Loves the free WiFi. I did not like that breakfast was not included. And the swimming pool was way to cold!
The staff were friendly an the room had a great view. The bed was so comfortable that I slept the whole night. I haven't slept that good in a long time! I'll definitely be back!
The hotel was quiet and clean, and the staff was really friendly and helpful, all of which are the most important things at a hotel to me. The beds were a little uncomfortable for my liking, but that's totally person-dependent; my husband thought they were okay.
Overall, it was nice. Very much needed on a Route 66 exploration. Good food, too.
Very clean The pool seemed dirty
Nice, clean, friendly Pool was closed
Nice room layout and kitchen. free breakfast was a plus; facilities (pool, basketball court) were nice. Service was not great; disappointed in knowledge of the front desk (we had a hold placed on 3 cards instead of 1); breakfast food was not replenished quickly--but it was free after all.
Roomy, great room layout, very comfortable bed. The heat/air conditioning was not working at all. We called down to the front desk and they sent a maintenance man up who reset the system a couple of times - and it STILL did not work. They offered to move us to another room, but we had fully unpacked.
Great price on the room. Friendly staff. No luggage carts available. (staff said they were out)
The free buffet breakfast is very good. The cleaning maid was grumpy and unpleasant when asked to come back in an hour. And of the 4 nights we stayed there, she only made up the sofa bed the first day.
The hotel & amenitites were awesome. The staff gave us plenty of space. The only time this slightly annoyed me was during the morning breakfast. Although someone was constantly coming to check what was low, they were not right there if you had a question or needed something. I would have to wait until they made their next routine check. Let me emphasize that was the only slightly negative thing - the buffet selection was great & well maintained, and the rooms were gorgeous, clean and extremely comfortable.
We definitely enjoyed our stay and will be back. The staff was very friendly, very helpful if we needed anything. Rooms are very comfortable, trendy and clean. The amenities were excellent and certainly make for a comfortable stay no matter how long the stay. Breakfast was delicious every morning. The fitness center, pool and basketball court were a hit with our family. Excellent location! Book with confidence!
Convenience to interstate Old furnishings Many minor problems Poor housekeeping services
Very comfortable atmosphere but still luxurious. Really loved all the free food on offer as well, with the hungry kids!
The last night we stayed there the people in the room above were extremely loud and running around all night as well as the room next door had a baby crying several times. It was very hard to get rest that night
Everything was great. The room was really nice and comfortable. The only problem was the side door by parking was not working and we had to walk around to the front door in the rain.
The hotel would not refund my money after I spent a grueling day waiting in Sacramento then LA trying to get to NM for the holidays. I bought the hotel for the night so my family would not have to drive two hours to pick me up at 2am. When the flight was cancelled at 1:30am I called the hotel and they said to bad they would not refund me and that they were very sorry my flight was cancelled. It was a horribly long exhausting day - ending with an open room that was paid for and never slept in - I will never sleep at homewood or tell a friend to sleep there.
In a party of 4 people we visited your hotel on two occasions, first was 10th-11th Sept.and again on 25th-26th Sept. for overnight stays, we recommended Homewood Suites to our friends having previous experience of your hotels in past years on visits to the USA . You have maintained your high standards, cleanliness and decor. in general, our friends were impressed. Simplicity of check in & out. its location and comfort Only issues were, its a bit costly, for the overnight stay with breakfast!!. I had to empty trash bin from under sink, must have been overlooked by cleaning staff, not a complaint, just making you aware!! and the key cards are a security concern regards where they may end up after you return them to front desk, they have personal info. on them and I think the guests should be advised to retain these and destroy them as necessary.
We needed a place to stay overnight before a morning flight. This place was quite good. Very nice beds. Very helpful staff. Extremely convenient location.
Great Customer Service and the Free Airport Shuttle It was a bit noisy on our floor and you could hear the neighbors through the thin walls.
How new it was and location. The hot tub was not hot.
The hotel was very clean and it was quiet no complaints
Brand new hotel; excellent breakfast; price was incredible Like a hotel from the future
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cleanlines Free breakfast was pretty good with lots of variety. Sausage was of the turkey variety and I didn't care for taste. Good fruit,potatoes and great waffles also and cereal for kids. So, for being free, it was good.
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They gave our room away so we had to change hotels. This was after I had called and confirmed the reservation and advised they we would be arriving late.
The staff was very helpful and made us feel like welcomed guests. We came in on Christmas night and they had done some research on open places to eat, with printed maps.
Convenient, clean, quiet,very nice for travelers to rest! Was somewhat complicated driving into property
My room was great. Roomy and comfortable. Also very clean. The beds were super comfortable as well. The lobby trash was always full. Didn't seem like it was emptied enough. Also the elevators did not have any air conditioning and although it was a short trip from the first floor to the second they were hot and muggy and smelled a bit. pool was dirty too
The staff was excellent---friendly and helpful pool was small compared to the picture on the internet
The room was extremely large and well cared for. There was a nice small kitchen fir those staying longer than a few nights. The morning breakfast was amazing, a little bit of everything, even for kids
Very convenient to ABQ Airport, with shuttle to and from, and my car stays free!
I liked how the room was set up and the bed was very comfortable. Cleanliness was very good. The reason I stayed here was because it was close to the airport and I could take the shuttle over. Unfortunately, they need to work on the system of which they use to secure shuttle times. I frantically woke up to try and catch an earlier flight and waited with two gentleman that had ordered a 5AM shuttle for flights at 6AM. From what I got out of the stories was that they shuttle was ordered, but no one told the driver and the front desk had to run to the sister chain and get a alternate driver, whom told us she had no idea one was ordered. When the front desk gentleman returned he had told us that the driver needed gas... not too sure I would trust this chain again until a new system is in place.
The motel was clean, simple, no nonsense. We selected it for its proximity to airport and for its price. It was a very comfortable room to arrive at late at night after a long flight. The breakfast in the morning exceed expectations with its inclusion of biscuits and gravy, as well as waffles, among the standard fare of cereal, toast and yogurt.
It is a nice hotel, comfortable and has good quality breakfast The heating equipment is very noisy
Great staff, clean room and an amazing breakfast that stayed open until 10 am for those late risers!
The A/C-fan system was really nice and easy to program. Nice warm breakfast.
Being clean. Everything was fine.
Unique experience. Nice breakfast. No, I was disappointed when it became medically necessary to spend 3 nights away from the city that I still could not cancel the reservations with Booking.com. Will read more carefully next time and not use such a service. The motel was happy to refund my money but could not as I had reserved with Booking.com
proximity to airport it felt a bit sketchy... the front door was locked at night and they asked for your name in order to be allowed to enter and check in but you can use the elevator to go whatever floor you want without the hotel card key...
I enjoyed the comfort of the room as well as the quiet. The breakfast was adequate and the service from the staff was exceptional. You have to go outside to get to the swimming pool/sauna/workout room.