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I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.

Cons: Worst landing i’ve Ever experienced. But everything else was fine.

Cons: No movies available for 8hour flight? Got be joking

Pros: Don’t remember, that’s how much of an impression they made.

Cons: Doesn’t matter because I won’t be using this airline again.

Pros: The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc.

Cons: I will avoid booking this way and for sure avoid booking Air Asia

Pros: Quiet Zone well worth the $28. Could do with the crew reminding people it’s a QUIET zone though.

Cons: Not arriving 2 hours late and having screaming babies in the back for the entire 10 hours

Pros: Quiet Zone was worth the ¥3500 upgrade!!

Cons: Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019.

Pros: Very attentive crew

Cons: Nothing is included, but you should also know that going in

Pros: The crew were pretty quick to help.

Cons: The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time.

Pros: Efficient boarding with room in overhead bin. Chips and salsa were great

Cons: No entertainment or entertainment options on an 8 hour flight. Food choices were too similar.

Pros: Airport was quick but not because of airline.

Cons: How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip.

Cons: There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum....

Cons: air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water. no entertainment either, for a 7 hour flight, some water would have been nice.

Cons: Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep

Baggage charges

Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)

Osaka to Honolulu

Pros: Extra charges for luggage, food and entertainment are ridiculous.

Delayed

Pros: Crew is very patients

Cons: Passenger is noisy & very uncooperative it delayed the flight landing!

Air steward and stewardess are so noisy

Pros: Quick boarding

Cons: The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.

Overpriced and too uncomfortable

Pros: They got me to my destination

Cons: No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight

Cons: Unconfort and meals for sale too :(

air Asia flight Mel to Kuala Lumpur

Pros: Not a lot Very disappointed overall

Cons: Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed