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Boarded two hours late because we waited for one passenger, then had to wait further to take the luggage of one passenger off the plane. Waited two hours after the plane took off for meal service to start (it was a late flight), and there was barely any opportunity to sleep between the constant overhead messages (including several ads for the duty free - some when people were trying to sleep.) cabin crew was very nice, but the lights mostly stayed on during the overnight flight and they were talking very loudly behind the curtain. Made it impossible to actually sleep.

You billed me 70 £ for an oversized carry on… I’ve had the recognized size bag for 5 years and travelled all over the world with no problems… why weren’t you just honest and say we don’t have enough space in the overhead bins and ship it through… my wife had the same size case and she could bring hers on…I asked why.. no answer from the booking agent.. just my boss told me too.. she was rude also.. I’ll ever travel air transat again. Thankyou

The staff was much nicer than the flight Nice to Montreal.

I felt the Flight Attendant was rude!! The person sitting behind me kept pushing my seat.

Left 1.5 hours late. Crew were .5 hours late. Plastic wine glass had a crack in it and I ended up with half a bottle of red wine in my lap. Water on plane was not fit to drink - at least we were warned by the cabin staff. Flight attendants were very good.

Nightmare checking in coming back from Rome as they use local crew that are not Transat employees. Were trying to make us pay almost €200 to check carry-on bags that we’d brought with us on the flight from montreal with no issues and were so rude. Flight itself was fine after a lot of arguing at check-in.

Really, I bought emergency exit for more comfort is more uncomfortable than the std seat that I had when I back. Airline put 1 more line of seats ... Usually that plane is for 2-3-2 and they make it a 3-3-3 . If you are a big person just think on choosing that airline and for money now is almost the same if you pay the $340 plus for choosing "good" places and the end are the same.

Entertainment - total miss, very poor selection! Service - sending confusing messages at end of flight, seating people after arriving and not let people with connecting flights get out of plane with priority.

Flight was delayed 2hrs on start! From the beginning nothing was explained why? Checking in was extremally unpleasant with agents very not informative, this cost many people missing connecting flight and in consequences lot of stress and lost 1 extra day of work due to overnight stay in Montreal!.

I am trying to find other line to return .

Honestly. Seats are so extremely uncomfortable I could not even sleep a wink on my whole flight. Not too mention I had a lady sitting beside me who was extremely sick so my whole flight I was trying to stay as far away as possible in the small seat.

Baggage handling could be more carefully bag was damaged

The flight got delayed 6 hours later without previous notice. The plane was old, there was no TV or spot to charge your devices which is useful on long flights.

Air Transat was pretty nice. The plane was nice and spacious and the pilot kept us up to date with delays. Problems were with the airports. Delays getting on and off, although very friendly staff in both airports. Will travel from Heathrow next time

Overall the flight was okay but it delayed in Paris for 2 hours and when arrived we stuck in the plane 45 minutes more. Very upsetting