Traveller reviews
Overall rating
6.6
Good
Based on 281 reviews
Boarding
7.0
Comfort
6.1
Crew
7.8
Entertainment
5.9
Food
5.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Air Transat information
| IATA code | TS |
|---|---|
| Routes | 254 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Cancun |
| Airports served | 65 |
| Top airport | Montreal Pierre Elliott Trudeau Intl |
Air Transat traveller reviews
Pros
"Excellent crew and good food."
(in 94 reviews)
""Good flight, no incidents.""
(in 56 reviews)
""The flight attendants friendly,.""
(in 56 reviews)
Cons
"Seats are way too small."
(in 22 reviews)
"Flight delayed 3 hours."
(in 9 reviews)
"Two hour delayed take off."
(in 8 reviews)
Recent reviews
Traveller rating
37
17
9
15
0
Find reviews that mention:
crew was friendly
direct flight
flight attendants
overnight flight
comfy seats
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2.0
Delay bad food bad crew
Reviewed Jul 2023review from
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10.0
I really liked the club service, the temperature was ideal, the flight attendants were so warm and friendly and accommodating the bathroom was easy. Great flight.
Reviewed Jul 2023review from
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6.0
L’embarquement et l’arrivée ont été laborieux! À MBJ à la barrière d’embarquement, c’était sale et mal ventilé. A l’arrivée à YUL, il n’y avait pas d’équipe au sol pour recevoir le vol! Et je déplore que Transat n’avait pas de personnel de bord qui parle le français 🙁
Reviewed Apr 2023review from
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10.0
Clean plane. Departed ahead of schedule, arrived early. Captain was informative- could clearly hear announcements and flight went as he told us. Could use some simple snack with free beverages. Consider comp with-go on planes.
Reviewed Apr 2023review from
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10.0
In flight entertainment when flights are over 3 hours.
Reviewed Mar 2023review from
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2.0
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
Reviewed Mar 2023review from
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6.0
The Air Transat representatives in Punta Cana need serious retraining on Customer Services. Lost luggage claims that goes helplessly unansweree, reps yelling at clients to go behind the red line as the check in line ballooned....
Reviewed Mar 2023review from
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10.0
Snacks. Water is pretty basic.
Reviewed May 2022review from
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8.0
Transat is always a perfect alternative to transatlantic flights!
Reviewed May 2022review from
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8.0
Would be nice if they could have a wifi service onboard and also if they had a food menu other then the one you have to pay !
Reviewed Feb 2022review from
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8.0
Great stewardesses.
Reviewed Dec 2021review from
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10.0
.Bigger planes ;-)
Reviewed Oct 2021review from
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6.0
Cons: Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight.
Reviewed Jan 2021review from
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2.0
Pros: Nothing
Cons: The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back...Reviewed Oct 2020review from
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8.0
Pros: The staff did their best with controlling passengers who were a bit difficult. Overall a good experience.
Cons: Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane.Reviewed Sep 2020review from
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10.0
Pros: Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful.
Cons: Food.Reviewed Sep 2020review from
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9.0
Pros: Air hostess’ were really nice
Cons: No snacks offeredReviewed Aug 2020review from
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3.3
Pros: Friendly crew
Cons: Seat wasn't reclining and was very uncomfortableReviewed Mar 2020review from
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10.0
Pros: Crew amazing
Cons: Nothing. Always accommodating.Reviewed Mar 2020review from
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9.0
Pros: Very well organized on check in...
Cons: They ran out of most food selectionsReviewed Mar 2020review from
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10.0
Pros: Food was good
Cons: More ice was needed in my drinksReviewed Feb 2020review from
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7.3
Pros: Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate.
Cons: More help in Montreal with automated declaration system etc for people that are not frequent travellersReviewed Feb 2020review from
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7.0
Cons: Entertainment section is poor. Wifi reception is terrible
Reviewed Feb 2020review from
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6.0
Pros: Yes for thé seat
Cons: Bene avisé for thé Velay and ont at thé airport 6hrs lostReviewed Feb 2020review from
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10.0
Cons: Air Transat was awsome
Reviewed Jan 2020review from
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10.0
Pros: Crew was accommodating and kept me and my family comfortable in the flight. Food was good
Cons: Free stuff like headphones and blanket which can be collected at the end of the flightReviewed Jan 2020review from
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8.4
Cons: Free snacks.
Reviewed Jan 2020review from
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5.0
Pros: Quick boarding. Clean plane.
Cons: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.Reviewed Dec 2020review from
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7.6
Cons: Lots of time waiting to disembark. Some free snacks would be nice to.
Reviewed Dec 2019review from
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6.0
Pros: The crew was good with the equipment they have. The aisle is to narrow to walk down normally. To use the wc it is almost impossible with the cart in the aisle and other passengers . I am tall and the seats are cramped and not enough space between them.
Cons: Our flight going down was 1.5 hrs late departing... Mechanical and over an hour late returning.....another mechanical .Reviewed Dec 2019review from
Air Transat FAQs
What is Air Transat's carry-on size allowance?
On board Air Transat flights, cabin baggage should not exceed 51x40x23cm. If your hand luggage is bigger, the Air Transat assistance team will most likely ask you to pay extra for checked luggage.
Where does Air Transat fly to?
Air Transat offers direct flights to 65 cities in 27 different countries. Cancún, Montreal, and Punta Cana are the most popular cities covered by Air Transat.
What is Air Transat’s primary hub?
Air Transat concentrates most of its flight operations in Montreal.
How does KAYAK find such low prices on Air Transat flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Transat.
Flight status
Air Transat route map
Top airports served by Air Transat
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Toronto Pearson Intl Airport (YYZ)
- Punta Cana Airport (PUJ)
- Cancun Airport (CUN)
- Québec City Airport (YQB)
- Paris Charles de Gaulle Airport (CDG)
- London Gatwick Airport (LGW)
- Fort Lauderdale Airport (FLL)
- Puerto Plata La Union Airport (POP)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Cayo Coco Airport (CCC)
- Holguín Frank Pais Airport (HOG)
- Orlando Airport (MCO)
- Lisbon Humberto Delgado Airport (LIS)
- Montego Bay Sangster Intl Airport (MBJ)
Air Transat contact information
- TS IATA code
- +1-514-636-3630 Call
- airtransat.com Visit
Overview of Air Transat
If you and your family will be flying Air Transat, there are several advantages for you to benefit from, including complimentary pre-boarding and a free surprise during your flight, such as coloring materials or an activity book. To receive these perks, simply go to the family check-in counters that can be found in participating airports, like London Gatwick, or speak to an airline employee before boarding your flight.
While Air Transat operates flights to over 20 destinations across the world, it is considered to have three primary hubs, which are the cities of Toronto, Montreal, and Vancouver.
To keep you busy during your travels, the airline offers several entertainment options that vary depending on what aircraft you are flying. One example is an app that can be used to directly download your preferred content, such as movies, shows, and podcasts, to your cellphone or laptop either before you board the plane or once your flight has taken off.
When flying with this airline, there are several classes for you to choose from, including Club Class, Economy Class, and Option Plus. If you are looking to fly as affordably as possible, opt for Economy Class, an option that will provide you with standard amenities, like in-flight entertainment and light drinks and snacks. To provide yourself with a bit more comfort, there is Option Plus, a choice that allows you to select your seat ahead of time, check one bag for free, and take advantage of priority boarding. Club Class is convenient for those that would like extra comfort and luxury, as it comes with two free checked bags, a complimentary gourmet meal, and spacious seats.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.