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2 queues for check in at Malaga. One said AerClub boarding which was a small queue. The other queue was extremely long and slow. A lot of people who obviously were not aer club members joined the queue and were not checked. We were one and a half hours in the standard queue. No aer lingus staff to monitor the queue. Very unacceptable and frustrating.

My flgiht was missed and rerouted to Birmingham which took me a whole day to get to Bristol and I missed my daughter birthday party

Due to delay leaving Munich, rather than having a 3+ hour layover in Dublin had NO TIME between flights. Fortunately the staff in Dublin were prepared with our boarding passes for the flight to Boston, which staff could not issue in Munich due to computer problems (I GUESS?). The plane was FREEZING. Food was meh. Would be reluctant to fly AER LINGUS again.

Despite hours of attempts unable to do on-line booking, waited over 3 hours at Munich airport to get boarding pass, staff had to manually create the passenger list which took FOREVER. Plane left 2 hours late no accommodations, refreshments or assistance offered to the passengers in Munich. Arrived at the airport more than 3 hours in advance as advised. Instead of having a leisurely wait at the gate had to rush to make the flight. Unsure if I would make my connecting flight and no one had any information. Never again.

Crew was rude and unhelpful. Entertainment did not work as the controls were broken for everyone. There were no napkins offered, and not even water with the final meal. The whole experience was subpar.

They lost my luggage. It has now been 24 hours and they have not located it.

Bus bringing us to plane was cram packed

The delayed boarding was in issue.

There was an issue and delay with boarding both at JFK and Dublin. At JFK there was a really protracted repeated call for certain passengers to present themselves at the gate for further document checks. At Dublin a member of staff only appeared 5 minutes before departure to begin boarding with no communication or explanation of the delay.

The Aer Lingus cloud service crashed while we were en route to Dublin. Multiple flights were delayed or canceled. We were among the many unfortunate travelers trapped in the Dublin airport trying to connect else where. Aer Lingus did a horrible job of communicating with us. Hundreds of people sat at an un staffed gate for hours with no information about whether our flights were canceled or delayed. When we finally escaped from Dublin our luggage was missing in action. We are now on day 3 of no luggage and no help from Aer Lingus to even provide basic information. Good luck to anyone booking Aer Lingus. You will need it.

Nothing

Crew wa great. Food could have been better. Flight was delayed by 3 hours

I NEVER write reviews; however, my experience with Aer Lingus has been so excruciatingly wretched that I cannot stop myself from writing this one. On September 10th 2022 Aer Lingus lied about my, and many other people's, flight cancellation. I have now missed my wife's birthday 😖 and two of my children's first football matches. I was told by Aer Lingus airport staff to wait in queues for nearly 5hr and have no way to get home to Los Angeles, and no response to the phone calls and direct messages they asked me to send. I am stranded 8,000 km from home and have had no replies from Aer Lingus in 18 hours. I was told repeatedly that the flight to LAX was canceled, by multiple Aer Lingus ground personnel. I was told by Aer Lingus staff to leave the airport: "All US flights are canceled, go and find a hotel even if it's 1,000 Euros - Aer Lingus will pay for your expenses". I then read the Aer Lingus statement on BBC news: "All of the airline's transatlantic flights from Dublin operated but with delays". This is the craziest public statement I have ever read. This shows how inadequate the communication has been. I write this as I sit at breakfast in a hotel with four other families in exactly the same position - they were told that their flights were canceled but the planes still left Dublin back to the USA yesterday. Without the flight shown as canceled no one, apart from Aer Lingus, can help us get a rebooking. However, waiting now for 24 hours without a response from anyone at Aer Lingus is completely unacceptable. I really just need some help to get home 🙏🏼

The flight attendants were good doing their jobs but the airplane seating was terrible for a long-distance flight. The seats were packed too close together and the seat cushioning was inadequate and uncomfortable for the heavier (gt 200 lbs,) passengers. I had more seating room on my Ryanair connecting flight.

Aer Lingus probably has the worst food of any airline I have been on. Lunch had a small pasta salad, allegedly dressed with "red pesto", but all I could taste was the bamboo fork. Even adding salt, bamboo fork had a stronger flavour. All coffee was instant coffee, which is a bit of a shock. In flight entertainment hardware was allegedly not compatible with the software, but rather than installing new software, I was stuck in one menu for 7 hours. Regarding the overall experience: Gmail's AI shows what looks like part of the email with itinarary details. These details were wrong at some point, and caused a reasonable amount of discomfort, including my wife booking tickets on the same flights on a different day, in a bid to travel with me. On the return, at the check-in desk, I was only able to get 2 out of 3 boarding passes, but did not know that my case had been checked through all three flights. So I had a wee panic in ORD when my bag did not show up (after having to walk a good couple of miles through basements of a decrepid and unfriendly airport to find the carousel), and then when I got to PHX my bag did not-again-show up, only to find that it was sitting in the baggage service office because it had come in on an earlier flight.