Willemstad resorts

Cons: This hotel caters to cruise ships guests over their own guests. Imagine having a beautiful ocean view room with sunsets blocked by cruise ships most of your stay. Also, waking in the morning to loud noises from cruise ship passengers walking from their ship to shops on a path that goes by all the ocean view rooms. In addition to loud horns and music from the cruise ships throughout the day. Finally, if that wasn't enough they let cruise ship passengers use the hotel pool/beach area on the second floor. At first I thought it was because the entrance wasn't locked to enter the pool/beach area. After meeting people from 6 different cruise ships on the beach they all told me that they bought excursions to use the Renaissance facilities. They rent their facilities out to the cruise ships!!! If I was paying $100 USD per night okay, but not when you're paying $375 USD per night with taxes and a 16% resort fee. OUTRAGEOUS!!!! The staff was terrible as well. Our luggage was delayed and when it was dropped off to the hotel it was just placed in storage instead of being sent to our room. I could go on with many other stories of how our room wasn't cleaned and how we weren't told about planned events at the hotel by the staff. JUST STAY AWAY FROM THIS HOTEL!!! IT IS WAY OVER PRICED FOR WHAT YOU GET.

Cons: After reporting noisy neighbors and possible maintenance issue, the hotel could have provided an update to demonstrate resolution of the issue.

Cons: No real beach. Close to cruise ship terminal. Food at the restaurant was average.

Cons: Bands were very loud and lasted long into the night

Cons: The staff was generally overwhelmed and it is very apparent that they are short staffed and could benefit from hiring more people and training everyone on how to provide excellent customer service. The dining areas were hit or miss, in terms of the food choices and the service. The drinks were all sugary, no top shelf options at all. Don't waste your money at the spa, its overpriced and all they do is rub St. Ive's lotion. I kid you not, both my mom and aunt got different services done and they both said the same thing. My mom even paid extra to add the "hot stone" option to her massage...it was a complete waste and she felt even worse when she left than she did when she first went in. They place you in a dark room, on a squeaky bed...no dimmed lights, no scented oils or candles..nada. Save your money and skip the spa!

Cons: The food was not up to par, even at the speciality restaurant. The staff was mostly unfriendly and unhelpful. The amenities were not up to par as in other resorts I have stayed.

Cons: Mattress Pillows on bed were tidiculous 8 c 13 Food was in vast need of improvement except for Italian and Japanese restaurant and coffee bar Testaraunts regularly did not have coffee at nightBreakfast buffet - toasters barely worked seldom was there jelly Omelets were so well done several days could have eaten sandpaper instead. Grill varied depending on day Seafood restaurant had no fresh baked fish just fried in a batter with a paper thin piece of fish Excursion desk and visit to beaches was great Need more shade hits at Sun club both at beach and pool

Cons: The pool was very dirty. Food quality is not good at all, there is not even fresh orange juice, instead they give you TANG. The staff was not service oriented at all.

Cons: The resort is very old and without much maintenance. The quality of the food (specially the buffet) is mediocre. Except for some very nice people, the service is bad. They are making something in the beach, and they start using noisy machines from 8 AM. The beach seems to be artificial. It's small and with a lot of big stones and rocks. No internet in the rooms. You have to go to the lobby (full of people and mosquitoes) and pay to use the wi-fi!

Cons: When I arrived at the hotel, I requested to check out late since my return flight was 9:00 pm and the check out time at the hotel was 12:00 pm. I was advised that I would have to request again on the day of check out. I did request again as advised but I was told that the room was already booked. The hotel was accommodating and allowed us to stay in the lounge, however, I think they should have accommodated us with the room since they had ample time of being informed of my request.

Cons: Up keep of room and property (vanity was falling apart, lamp shades extremely dirty, table at restaurants had hole in them), not enough beach chairs, food was not good, service not consistent, hard to get into restaurants, bar tenders didn't know how to make drinks on menu