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I loved the huge comfortable bed, so much that I didn't want to leave it.. The staff were all helpful and polite which I like a lot... There was no cold water provided in the room...
The hotel is well placed by the harbour in Victoria and public areas are very splendid. The bedroom was appaling, bearing in mind what we were paying. It was tiny, no aircon, empty mini bar and badly in need of a refurb. Steer well clear of this rip-off!
Location was great and the staff was friendly Stained linens
Friendly, helpful staff. No air conditioning so had to sleep with window open & it was very noisy outside - sirens & such.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
Good housekeeping and front desk crew, all facilities working, excellent location, good value. I didn't care for the continental breakfast,but McDonalds istwo blocks.
The proximity to the downtown area was ideal. You could park and walk anywhere. Transit was just outside the door if needed. Very sparse for room amenities. No coffee/tea, lotion, hairdryer etc in the room. Needed to ask for them, and then they would be provided. Quite small rooms even for a deluxe queen.
Awesome staff and I got a free upgrade. Even helped with problem with car
Good Location with Friendly Staff Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
The room was comfortable The breakfast room is cramped and it's size does not relate to the number of guests it must accommodate. Some guests had to take their breakfast up to their rooms as there were no seats available.
Close to all the downtown activities, staff was helpful and proactive, held our luggage while waiting for room (we showed up early) Hotel room on small side, doesn't have shuttle at all
No room was ready so we had to wait hors in the front lobby with small kids
Newly renovated and very comfy. Our room was dirty and when we told the staff they didn't do anything to accommodate or apologize for it.
Clean, central and close to downtown areas as well as tourist areas. This is the second time I've stayed here and it also has a decent garage. There is a "fitness" facility but it is the size of a closet and the "pool" is big enough to fit a couple kids. Right on Blanshard so close to traffic and noise. The other hotel guests were rude, loud and obnoxious. Was difficult trying to get a good nights rest.
The location is great.
The bed was comfortable & the room was clean. It's a nice looking hotel. They charge $11/day to park 4 blocks away - wow! They have a small area in front of the hotel to pull your car in to drop bags off. But 2 cabs were parked there when I got there, so I had to walk 4 blocks with my bags, through crowds of people. Ridiculous situation. Also, the bar/restaurant is too small for the hotel.
Great location! The staff were super friendly and helpful. The room had cable TV and WiFi but no frills. Still, it was clean and in a great location and we had a wonderful time.
Booking late on Canada Day weekend doesn't leave a lot of options. Just glad to be able to get a room. Staff was helpful. Very dated and well worn. First room smelled like it was an 80's Cadillac full of smoke and air freshener trees but the staff was able to switch us to a somewhat better room even though they were booked solid.