Traveller reviews
Overall rating
8.1
Excellent
Based on 2,201 reviews
Boarding
8.2
Comfort
8.1
Crew
8.6
Entertainment
7.8
Food
7.9
Thai Airways information
| IATA code | TG |
|---|---|
| Routes | 133 |
| Top route | Phuket City to Bangkok Suvarnabhumi & other airports |
| Airports served | 63 |
| Top airport | Bangkok Suvarnabhumi & other airports |
Thai Airways traveller reviews
Pros
"Business class service was great!."
(in 25 reviews)
"good service, good food."
(in 10 reviews)
"very comortable seat in business class."
(in 11 reviews)
Cons
"Boarding at Frankfurt Airport was a bit chaotic."
(in 3 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
short flight
great flight
flight attendants
great service
cabin crew
food was good
great experience
seat was comfortable
nice crew
good movies
time and easy
staff to airport
-
5.6
Cons: Entertainment system is way too old
review from
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5.0
Cons: Better food choices. Better entertainment options.
review from
-
10.0
Pros: Everything
Cons: None
review from
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4.3
Pros: Nothing was amazing.
Cons: Again, seats were uncomfortable and cramped.
review from
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4.0
Pros: Seats are the most UNcomfortable in Asia.
Cons: Put in some real comfortable seats in business class. The exisitng ones are hard and terrible
review from
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8.0
Pros: The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)
Cons: The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time
review from
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8.3
Pros: Great service from the crew!
Cons: The entertainment, and to a lesser degree, the food
review from
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10.0
Pros: The crew were very accomodating and hospitable.
Cons: The food
review from
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9.6
Pros: First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew.
Cons: Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around.
review from
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7.3
Pros: Food was good. Wine was better.
Cons: Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal.
review from
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8.3
Pros: - The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional.
Cons: - Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience.
review from
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5.6
Pros: Professional crew
Cons: Not enough leg room
review from
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8.0
Pros: Timely flight amazing crew
Cons: Leg room
review from
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6.6
Pros: The lounge
Cons: It is no total flight old plane.
review from
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8.3
Cons: No WIFI in First class.
review from
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5.0
Cons: The aircon was not cold enough
review from
-
5.0
Cons: The food quality was poor.
review from
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10.0
Pros: Great
Cons: Services can be better
review from
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3.6
Cons: Delayed, lack of information, uncomfortable seats
review from
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10.0
Pros: Open bar! Drink all you can! :D
Cons: Free inflight wifi would have made the flight much more enjoyable :)
review from
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10.0
Pros: A young very professional crew made the journey a pleasant trip
Cons: Nothing really
review from
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10.0
Pros: The Crew was very Good and yes the seats were comfortable.
Cons: I think they did the great Job
review from
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9.3
Cons: Food on the plane
review from
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8.3
Pros: Improve entertainment & Food
review from
-
8.0
Pros: Crew
Cons: Flight 30 minutes late
review from
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7.6
Pros: Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive.
review from
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10.0
Pros: Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!
Cons: Absolutely nothing.
review from
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8.6
Pros: Food was amazing
Cons: The WIFI
review from
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9.3
Pros: Have kit to listen
Cons: Kit to use the tv
review from
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2.4
Cons: Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane.
review from
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9.6
Pros: Amazing crew members. The seat was comfortable.
review from
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9.3
Pros: Everything was great
Cons: More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort
review from
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10.0
Pros: Everything was amazing! crew is friendly and super nice! the flight was smooth.
Cons: Nothing. everything was perfect.
review from
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10.0
Pros: Amazing crew lounge just great airline
Cons: Nothing
review from
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9.6
Cons: Everything was outstanding
review from
-
7.6
Cons: Moré communication about the long delay.
review from
-
9.0
Pros: The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok.
review from
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6.0
Pros: Good crew.
Cons: D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from.
review from
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6.8
Pros: The in flight entertainment had an excellent selection of new movies but...
Cons: With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating.
review from
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6.0
Cons: Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet.
review from
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7.3
Pros: Thai airways is always good, they are always one of our carriers of choice
Cons: Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard.
review from
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10.0
Cons: N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights.
review from
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9.6
Cons: More options for music and movies.
review from
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8.0
Cons: Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do.
review from
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5.6
Pros: We landed safely. Ultimately, that’s all that matters.
Cons: Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines
review from
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6.3
Pros: The crew were pleasant and the aircraft was clean
Cons: Seat pitch
review from
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10.0
Pros: Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this.
review from
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10.0
Pros: Snack was great
review from
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5.3
Pros: My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used.
review from
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10.0
Pros: The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful.
Cons: Everything was great. I will choose to fly Thai Airways whenever I get the chance to.
review from
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2.0
Cons: I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty
review from
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8.6
Pros: Thank you to a lady crew who acceded to our request for change of seats
review from
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8.3
Pros: The crew was super nice and informative.
Cons: The food was just ok, but not really expecting a 5 star cuisine.
review from
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4.6
Pros: Food & entertainment are okay like the usual.
Cons: Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear.
review from
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9.3
Pros: The overall experience was good and relaxing.
Cons: The toilet area could be better occupied to help skin dryness control.
review from
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10.0
Cons: Todo muy bien todos amables buena comida salio a tiempo
review from
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3.6
Cons: Ancient plane
review from
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8.8
Pros: Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive.
Cons: Economy seats aren't so great on any carrier.
review from
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7.3
Pros: Easy flight, quite nice for such a short trip.
Cons: It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways.
review from
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9.6
Pros: 787 Dreamliner
Cons: Boarding organization could be better.
review from
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10.0
Pros: Everything
Cons: None
review from
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10.0
Pros: The crew were very accomodating and hospitable.
Cons: The food
review from
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9.6
Pros: First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew.
Cons: Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around.
review from
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10.0
Pros: Great
Cons: Services can be better
review from
-
10.0
Pros: Open bar! Drink all you can! :D
Cons: Free inflight wifi would have made the flight much more enjoyable :)
review from
-
10.0
Pros: A young very professional crew made the journey a pleasant trip
Cons: Nothing really
review from
-
10.0
Pros: The Crew was very Good and yes the seats were comfortable.
Cons: I think they did the great Job
review from
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9.3
Cons: Food on the plane
review from
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10.0
Pros: Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!
Cons: Absolutely nothing.
review from
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8.6
Pros: Food was amazing
Cons: The WIFI
review from
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9.3
Pros: Have kit to listen
Cons: Kit to use the tv
review from
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9.6
Pros: Amazing crew members. The seat was comfortable.
review from
-
9.3
Pros: Everything was great
Cons: More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort
review from
-
10.0
Pros: Everything was amazing! crew is friendly and super nice! the flight was smooth.
Cons: Nothing. everything was perfect.
review from
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10.0
Pros: Amazing crew lounge just great airline
Cons: Nothing
review from
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9.6
Cons: Everything was outstanding
review from
-
9.0
Pros: The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok.
review from
-
10.0
Cons: N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights.
review from
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9.6
Cons: More options for music and movies.
review from
-
10.0
Pros: Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this.
review from
-
10.0
Pros: Snack was great
review from
-
10.0
Pros: The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful.
Cons: Everything was great. I will choose to fly Thai Airways whenever I get the chance to.
review from
-
8.6
Pros: Thank you to a lady crew who acceded to our request for change of seats
review from
-
9.3
Pros: The overall experience was good and relaxing.
Cons: The toilet area could be better occupied to help skin dryness control.
review from
-
10.0
Cons: Todo muy bien todos amables buena comida salio a tiempo
review from
-
8.8
Pros: Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive.
Cons: Economy seats aren't so great on any carrier.
review from
-
9.6
Pros: 787 Dreamliner
Cons: Boarding organization could be better.
review from
-
8.0
Pros: The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)
Cons: The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time
review from
-
8.3
Pros: Great service from the crew!
Cons: The entertainment, and to a lesser degree, the food
review from
-
7.3
Pros: Food was good. Wine was better.
Cons: Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal.
review from
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8.3
Pros: - The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional.
Cons: - Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience.
review from
-
8.0
Pros: Timely flight amazing crew
Cons: Leg room
review from
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6.6
Pros: The lounge
Cons: It is no total flight old plane.
review from
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8.3
Cons: No WIFI in First class.
review from
-
8.3
Pros: Improve entertainment & Food
review from
-
8.0
Pros: Crew
Cons: Flight 30 minutes late
review from
-
7.6
Pros: Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive.
review from
-
7.6
Cons: Moré communication about the long delay.
review from
-
6.8
Pros: The in flight entertainment had an excellent selection of new movies but...
Cons: With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating.
review from
-
7.3
Pros: Thai airways is always good, they are always one of our carriers of choice
Cons: Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard.
review from
-
8.0
Cons: Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do.
review from
-
8.3
Pros: The crew was super nice and informative.
Cons: The food was just ok, but not really expecting a 5 star cuisine.
review from
-
7.3
Pros: Easy flight, quite nice for such a short trip.
Cons: It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways.
review from
-
5.6
Cons: Entertainment system is way too old
review from
-
5.0
Cons: Better food choices. Better entertainment options.
review from
-
4.3
Pros: Nothing was amazing.
Cons: Again, seats were uncomfortable and cramped.
review from
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4.0
Pros: Seats are the most UNcomfortable in Asia.
Cons: Put in some real comfortable seats in business class. The exisitng ones are hard and terrible
review from
-
5.6
Pros: Professional crew
Cons: Not enough leg room
review from
-
5.0
Cons: The aircon was not cold enough
review from
-
5.0
Cons: The food quality was poor.
review from
-
3.6
Cons: Delayed, lack of information, uncomfortable seats
review from
-
2.4
Cons: Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane.
review from
-
6.0
Pros: Good crew.
Cons: D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from.
review from
-
6.0
Cons: Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet.
review from
-
5.6
Pros: We landed safely. Ultimately, that’s all that matters.
Cons: Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines
review from
-
6.3
Pros: The crew were pleasant and the aircraft was clean
Cons: Seat pitch
review from
-
5.3
Pros: My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used.
review from
-
2.0
Cons: I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty
review from
-
4.6
Pros: Food & entertainment are okay like the usual.
Cons: Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear.
review from
-
3.6
Cons: Ancient plane
review from
Flight status
Thai Airways route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
339
Bangkok
BKK
Dhaka
DAC
403
Bangkok
BKK
Singapore
SIN
340
Dhaka
DAC
Bangkok
BKK
414
Singapore
SIN
Bangkok
BKK
650
Bangkok
BKK
Busan
PUS
678
Bangkok
BKK
Guangzhou
CAN
313
Bangkok
BKK
Kolkata
CCU
433
Bangkok
BKK
Jakarta
CGK
104
Bangkok
BKK
Chiang Mai
CNX
517
Bangkok
BKK
Dubai
DXB
922
Bangkok
BKK
Frankfurt am Main
FRA
648
Bangkok
BKK
Fukuoka
FUK
560
Bangkok
BKK
Hanoi
HAN
602
Bangkok
BKK
Hong Kong
HKG
684
Bangkok
BKK
Phuket City
HKT
329
Bangkok
BKK
Hyderabad
HYD
654
Bangkok
BKK
Seoul
ICN
241
Bangkok
BKK
Krabi
KBV
622
Bangkok
BKK
Osaka
KIX
345
Bangkok
BKK
Lahore
LHE
916
Bangkok
BKK
London
LHR
624
Bangkok
BKK
Manila
MNL
924
Bangkok
BKK
Munich
MUC
646
Bangkok
BKK
Nagoya
NGO
642
Bangkok
BKK
Tokyo
NRT
614
Bangkok
BKK
Beijing
PEK
584
Bangkok
BKK
Phnom Penh
PNH
662
Bangkok
BKK
Shanghai
PVG
574
Bangkok
BKK
Vientiane
VTE
970
Bangkok
BKK
Zurich
ZRH
679
Guangzhou
CAN
Bangkok
BKK
314
Kolkata
CCU
Bangkok
BKK
434
Jakarta
CGK
Bangkok
BKK
518
Dubai
DXB
Bangkok
BKK
923
Frankfurt am Main
FRA
Bangkok
BKK
649
Fukuoka
FUK
Bangkok
BKK
639
Hong Kong
HKG
Bangkok
BKK
685
Phuket City
HKT
Bangkok
BKK
684
Phuket City
HKT
Beijing
PEK
655
Seoul
ICN
Bangkok
BKK
673
Osaka
KIX
Bangkok
BKK
346
Lahore
LHE
Bangkok
BKK
917
London
LHR
Bangkok
BKK
625
Manila
MNL
Bangkok
BKK
925
Munich
MUC
Bangkok
BKK
645
Nagoya
NGO
Bangkok
BKK
677
Tokyo
NRT
Bangkok
BKK
615
Beijing
PEK
Bangkok
BKK
685
Beijing
PEK
Phuket City
HKT
585
Phnom Penh
PNH
Bangkok
BKK
663
Shanghai
PVG
Bangkok
BKK
575
Vientiane
VTE
Bangkok
BKK
971
Zurich
ZRH
Bangkok
BKK
111
Chiang Mai
CNX
Bangkok
BKK
323
Bangkok
BKK
New Delhi
DEL
324
New Delhi
DEL
Bangkok
BKK
561
Hanoi
HAN
Bangkok
BKK
242
Krabi
KBV
Bangkok
BKK
637
Taipei
TPE
Bangkok
BKK
636
Bangkok
BKK
Taipei
TPE
934
Bangkok
BKK
Brussels
BRU
307
Bangkok
BKK
Colombo
CMB
954
Bangkok
BKK
Oslo
OSL
936
Bangkok
BKK
Vienna
VIE
935
Brussels
BRU
Bangkok
BKK
308
Colombo
CMB
Bangkok
BKK
955
Oslo
OSL
Bangkok
BKK
937
Vienna
VIE
Bangkok
BKK
618
Bangkok
BKK
Chengdu
CTU
619
Chengdu
CTU
Bangkok
BKK
651
Busan
PUS
Bangkok
BKK
417
Bangkok
BKK
Kuala Lumpur
KUL
418
Kuala Lumpur
KUL
Bangkok
BKK
465
Bangkok
BKK
Melbourne
MEL
930
Bangkok
BKK
Paris
CDG
931
Paris
CDG
Bangkok
BKK
475
Bangkok
BKK
Sydney
SYD
326
Bengaluru
BLR
Bangkok
BKK
974
Bangkok
BKK
Moscow
DME
349
Bangkok
BKK
Islamabad
ISB
341
Bangkok
BKK
Karachi
KHI
975
Moscow
DME
Bangkok
BKK
350
Islamabad
ISB
Bangkok
BKK
342
Karachi
KHI
Bangkok
BKK
325
Bangkok
BKK
Bengaluru
BLR
473
Bangkok
BKK
Brisbane
BNE
944
Bangkok
BKK
Rome
FCO
481
Bangkok
BKK
Perth
PER
945
Rome
FCO
Bangkok
BKK
482
Perth
PER
Bangkok
BKK
466
Melbourne
MEL
Bangkok
BKK
476
Sydney
SYD
Bangkok
BKK
319
Bangkok
BKK
Kathmandu
KTM
320
Kathmandu
KTM
Bangkok
BKK
338
Chennai
MAA
Bangkok
BKK
337
Bangkok
BKK
Chennai
MAA
610
Bangkok
BKK
Xiamen
XMN
611
Xiamen
XMN
Bangkok
BKK
507
Karachi
KHI
Muscat
MCT
508
Muscat
MCT
Karachi
KHI
950
Bangkok
BKK
Copenhagen
CPH
474
Brisbane
BNE
Bangkok
BKK
961
Stockholm
ARN
Bangkok
BKK
960
Bangkok
BKK
Stockholm
ARN
661
Tokyo
HND
Bangkok
BKK
660
Bangkok
BKK
Tokyo
HND
951
Copenhagen
CPH
Bangkok
BKK
612
Bangkok
BKK
Kunming
KMG
613
Kunming
KMG
Bangkok
BKK
940
Bangkok
BKK
Milan
MXP
941
Milan
MXP
Bangkok
BKK
305
Bangkok
BKK
Yangon
RGN
306
Yangon
RGN
Bangkok
BKK
431
Bangkok
BKK
Denpasar
DPS
432
Denpasar
DPS
Bangkok
BKK
556
Bangkok
BKK
Ho Chi Minh City
SGN
330
Hyderabad
HYD
Bangkok
BKK
492
Auckland
AKL
Bangkok
BKK
491
Bangkok
BKK
Auckland
AKL
670
Bangkok
BKK
Sapporo
CTS
671
Sapporo
CTS
Bangkok
BKK
557
Ho Chi Minh City
SGN
Bangkok
BKK
317
Bangkok
BKK
Mumbai
BOM
318
Mumbai
BOM
Bangkok
BKK
635
Seoul
ICN
Taipei
TPE
634
Taipei
TPE
Seoul
ICN
Top flight routes
Top airports served by Thai Airways
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Phuket City Airport (HKT)
- Hong Kong Intl Airport (HKG)
- Chiang Mai Airport (CNX)
- Seoul Incheon Intl Airport (ICN)
- Singapore Changi Airport (SIN)
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Tokyo Narita Airport (NRT)
- Beijing Capital Airport (PEK)
- Manila Ninoy Aquino Intl Airport (MNL)
- London Heathrow Airport (LHR)
- Shanghai Pu Dong Airport (PVG)
- Guangzhou Baiyun Airport (CAN)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
Thai Airways contact information
- TG IATA code
- +971 4 268 1701 Call
- thaiairways.com Visit
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