Traveller reviews
Overall rating
7.2
Good
Based on 5,354 reviews
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
6.9
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TAP Portugal information
| IATA code | TP |
|---|---|
| Routes | 190 |
| Top route | Funchal Madeira to Lisbon Humberto Delgado |
| Airports served | 80 |
| Top airport | Lisbon Humberto Delgado |
TAP Portugal traveller reviews
Pros
"Tap crew is very nice."
(in 498 reviews)
"Otherwise a very good flight."
(in 430 reviews)
"The flight crew was great."
(in 532 reviews)
Cons
"More food , comfortable seats"
(in 268 reviews)
"The boarding process was awful!"
(in 50 reviews)
"Flight was delayed 1 hour"
(in 742 reviews)
Recent reviews
Traveller rating
547
451
375
199
203
Find reviews that mention:
business class
leg room
customer service
boarding process
crew was friendly
good food
flight was delayed
check a bag
flight attendants
missed my flight
good crew
seats were comfortable
flight was on time
great flight
short flight
great service
hours late
extra charge
plane was clean
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10.0
Pros: Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry
Cons: Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now
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7.6
Pros: The crew was attentive but only on the basic standard service.
Cons: I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family
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10.0
Pros: Good
Cons: Good
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6.6
Cons: The clarity about baggage fees, really unclear and very expensive.
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4.0
Pros: The crew.
Cons: Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!
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3.3
Cons: I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!
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8.0
Cons: The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now
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5.0
Cons: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
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0.0
Pros: I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer.
Cons: Pleace call 666 394 865
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8.6
Pros: Seats are way more comfortable than other flight companies
Cons: Crew could have been more patient
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10.0
Pros: The extra legroom in the Classic Package Seats.
Cons: The snacks where a little on the dull tasteless side.
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2.0
Pros: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me
Cons: It is always better to buy tickets through the airline.
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8.6
Cons: All seats are uncomfortable on all planes
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8.6
Cons: Seats are very uncomfortable in all planes
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9.0
Pros: Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good.
Cons: Greater weight allowance for carry-on luggage.
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10.0
Pros: Great customer service!
Cons: NA
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6.3
Pros: Food
Cons: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!
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8.8
Pros: Much more comfortable than I expected. Attentive flight attendants.
Cons: After flying cheapi airlines, norhing. It was a great experience.
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8.0
Pros: The seats are comfortable.nice leg room.
Cons: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.
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2.0
Pros: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.
Cons: A different airline
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10.0
Cons: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.
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6.0
Pros: The on-board entertainment
Cons: More food, more water
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6.0
Pros: Boarded fast
Cons: Hours of flight
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6.0
Pros: Quick flight
Cons: Bad delay, long security line there
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5.6
Pros: Smooth flight
Cons: More food, more water
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9.0
Pros: Amazing crew
Cons: Food was ok. Seat was crowded. Everything else was excellent.
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9.0
Pros: Yes, it was comfortable and they r nice.
Cons: Ummmm delayed both flights were delayed, it was annoying
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7.6
Pros: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.
Cons: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.
review from
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7.3
Pros: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.
Cons: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.
review from
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3.3
Pros: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful
Cons: TAP being on time and giving a reason why the flight was late
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10.0
Pros: TAP is great to fly, friendly, safe and solid, nice crew
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10.0
Pros: I liked the food
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3.0
Pros: Not much. Poor service, bad crew
Cons: Better service
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4.8
Pros: Sleeping and being left alone
Cons: Food, Service by cabin crew because they never smiled
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3.6
Pros: Sleeping.
Cons: 1 hour delay Duden to luggages!
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10.0
Pros: Service was great and the airplane was very well maintained.
Cons: More water, I was thirsty most of the time.
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3.0
Cons: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future.
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10.0
Pros: The flat bed
Cons: The Captain made loud announcements waking you up
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10.0
Cons: Easy checkin, friendly staff, nice quick flight
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8.8
Pros: All services were very good.
Cons: Overnight sleeping in extended seats in Business Class were cramped.
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2.0
Pros: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.
Cons: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.
review from
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8.6
Pros: TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.
Cons: CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....
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10.0
Pros: Clear communication about delays and boarding, comfortable seats, great service.
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10.0
Pros: Amazing punctuality, both on the way out to Lisbon and on the return to London.
Cons: Cannot really think of anything that needed attention on these flights.
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9.0
Pros: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality
Cons: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy
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8.0
Pros: The crew was outstanding!
Cons: Slightly more comfortable seats would have been helpful.
review from
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8.6
Pros: The food was great and the screw were nice and young .
Cons: The boarding process and charging 95 dollars for an extra bag is crazy.
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10.0
Pros: Nice and friendly crew
Cons: None
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7.2
Pros: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy
Cons: More food , comfortable seats
review from
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2.0
Pros: Horrible service
Cons: Nasty people
review from
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2.6
Pros: The entertainment was ok.
Cons: Everything else was terrible. From check-in to boarding to flight.
review from
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5.6
Cons: Customer service from the crew, it could be nicer and better attitude and more positive.
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5.0
Pros: The price is affordable
review from
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4.0
Pros: The lady checking me in was nice
Cons: Items were stolen from my bag
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2.6
Cons: TAP doesn't understand the first thing about customer service.
review from
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8.6
Pros: The crew was super nice. Everything went smoothly.
Cons: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!
review from
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2.0
Pros: There is nothing to like about the flight
Cons: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.
review from
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9.0
Pros: It was on time and everything went well
Cons: They could have offered more water
review from
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8.0
Cons: The crew not sympathique
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5.6
Cons: Boarding procedures
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Flight status
TAP Portugal route map
Top airports served by TAP Portugal
- Lisbon Humberto Delgado Airport (LIS)
- Porto Airport (OPO)
- Paris Orly Airport (ORY)
- Funchal Madeira Airport (FNC)
- London Heathrow Airport (LHR)
- Barcelona Barcelona-El Prat Airport (BCN)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- London Gatwick Airport (LGW)
- Geneva Geneve-Cointrin Airport (GVA)
- Ponta Delgada (Açores) Nordela Airport (PDL)
- Milan Malpensa Airport (MXP)
- Zurich Airport (ZRH)
- Frankfurt am Main Airport (FRA)
- Munich Franz Josef Strauss Airport (MUC)
TAP Portugal contact information
- TP IATA code
- +971 42517888 Call
- flytap.com Visit
Overview of TAP Portugal
The primary hub for TAP Air Portugal is Lisbon, while their secondary hub is Portugal’s second biggest city, Porto. Recognized as the national airline of Portugal, the carrier helps service the picturesque Azores islands, which are halfway across the Atlantic Ocean. Flights are available to 34 countries across the world and reach Asia, South America, North America and Africa.
Considered to be the premier European airline for flights to Brazil, TAP Air Portugal reaches more destinations in the country than any other carrier. The World Travel Awards recognized it as the Best Airline to South America on a number of occasions, with the variety of choice and comfort a hit with passengers.
The airline’s fleet is made up exclusively of Airbus aircraft, having transitioned away from Boeing during the 1990s. In 2018 the airline was the first to fly the A330-900, a fuel-efficient jet that is capable of carrying up to 298 passengers. It was also the first airline to introduce Airspace by Airbus, a cabin layout overhaul that improves overhead storage, lighting and system connectivity.
You can choose between either Economy or Executive Class, with complimentary meals included on all services. The Executive category is equivalent to Business Class on other carriers, with gourmet traditional Portuguese cuisine available and recliner lie-flat seats. Other upgraded amenities include noise-cancelling headphones, softer lighting and 115V electricity sockets.
TAP Air Portugal has a low-cost subsidiary named TAP Express, which only operates short to medium distance flights. They are both part of the Star Alliance, which operates services to roughly 193 countries.
TAP Portugal Cancellation Policy
As the situation changes with coronavirus (COVID-19), TAP Portugal will continually update its policies accordingly. Please contact TAP Portugal directly for the latest information about cancellation fees. You can find the most up-to-date information on TAP Portugal policies here: TAP Portugal Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.