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A 10 euro voucher is definitely no substitute for an unexpectedly closed business lounge in Lisbon. It looks like a mockery. Had to sleep on the floor. The stewardess on the flight Lisbon - Toronto kept me awake the whole flight with her instructions. There were no such problems on other flights.

Service atención

2 hours late

We loaded the flight. Then sat there for over 2 hours. Finally told mechanical problem and plane was unfit to fly. Off loaded into a crammed bus again. Herded to a different gate. Waited for over 3 hours for rebooking. No organization in crowd control. First they said premium passengers first. Didn't happen. Informed that our luggage was on number 9 in baggage. Got there. No luggage. Finally found out that it was retagged for your next day flight. So no clothes or cosmetics for over night in hotel. Had to pay our own taxi to hotel. Ofcourse taxi line very long after being on our feet for hours. I will never again fly TAP.

Both at departure from Milan to Lisbon (2hs and 30mins) and back from Lisbon to Milan (almost 1h), the flights were delayed and no sort of complementary water or drink or anything else was provided by the company.

Seems like the seats in business class were narrower than other airlines making sleeping less comfortable

Atraso no voo

A very disappointing business class trip from DC to Lisbon. Old plane, narrow rock hard seats, 45 minute delay in take off that brought us to 12:15AM, no particular greeting by attendants, no pretake off water or anything. No toiletries. No good. TP234. In contrast Lisbon to Funchal all one would expect. Terrific plane, business seat 1000x better than previous. Service and food excellent. Ground staff helpful in getting me to connection in spite of late arrival. Creative marketing and great graphics make TAP Portugal very appealing. They need to check their basics - flight was bad.

They skipped me and my husband when passing for the service. I was waiting and they serve the row in front of us and close to us and kept going

We were put on waiting lists. We booked from May. How come???!!!

We booked our flight on May and yet coming back from Lisbon to YYZ, there weren’t assigned seats. We were on waiting list. It was a bummer!😒

Cancelaron mi vuelo de las 5:00 sin avisar, me reubicaron en otro a las 12:30 que se retrasó y salió a la 13:30 y la conexión en Portugal que era a las 17:00 salió a las 18:00 un viaje caótico muy cansado y muy incierto. Cómo puedo pedir mi compensación por cancelación de vuelo?

Same as the other.

3 hour delay. missed my connection. Hot food was cold. Seats Too tight . Lost my luggage, no hotel neither taxi voucher (refund was offered through a complaints Chanel)

The crew at the Berlin airport were rude. Not having our boarding passes until we were at the gate was very stressful, please make it so we can have our passes online. For some reason once we arrived in Berlin we had to go through TSA again and no one knew what we needed to do to get our boarding passes. The Portugal flight to Berlin that we waited on was late so we had no gate, no one at the airport was willing to help us and we didn’t get boarding passes until 30 minutes before we had to board this was not ideal.

A group of drunk travelers ruined the trip to all the remaining passengers

Flight delayed by a full day plus food terrible. Worst airline that I've flown in 40 years of traveling.

No real business class. Just no one in the middle seat. Staff not particularly friendly.