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location was great, the room was beautiful, friendly staff
Spacious room Delivery charges for room services
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
perfect, with a first class concierge service
Clan/tidy room Reception staff not particularly friendly
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
room, the staff, and the location were all great nothing
Proximity to The Rocks, Opera House, Botanical Gardens, Hyde Park, Railway Stations, Darling Harbour, Cafes, Supermarket. Excellent service from great staff!
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
Central location difficult for car unloading in market street and small street lobby
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
We have never stay in a luxry hotel before and decide after being together for 34 years it would be nice
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Good customer service. Slightly long check in time.
TV in the shower! Nothing
Excellent location Clean and comfortable rooms Room service was ok, but not great tasting Movies list was limited
Gym and Executive floor accessorites Nothing
The spa was out of order for our last day
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
very neat and fairly large rooms. the park view is beautiful. initially we were in a 'park view' room which did not face the park at all. you have to crane your neck out of the window to see the park. this should not be sold as park view. staff were happy to move us to a front facing room with beautiful view.
Clean, nice rooms , good facilities , great location
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Great wifi, attentive concierge, great staff all around. Nothing negative to say, really.
Free upgrade at check in to a room with a harbor view None
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
The beds need replacement. Two in my room had collapsed. The hotel engineer saidthe box spring was broken, so they offered to put us in another room. I checked and sure enough the mattress was broken there too. They moved us to a beautiful suite, but the floor in the room was too slippery for the wheels and the bed would slide out from the wall while resting, and slide away when standing. The hotel admitted that it knew it had the same problem in another room and ultimately they had to remove the frame to keep it stationary. They need to be more diligent in room inspection.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
Stylish rooms and common parts Comfortable bed Reliable shower Fast elevators Excellent breakfast service Room too dark to work in Having to move all towels and gowns before showering Lack of storage space Lack of complimentary water Too much space given to expensive mini-bar "Free welcome cocktail" actually $24 Passive aggressive price list for room items Stains on walls - removed after second request
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
very centrally located some conveniences were lacking ,
very close to Darling Harbour + upgrade slow elevator
All staff were friendly & helpfull. Handy to Darling Harbour. Bed was great & plenty of room in apartrment. I could not get some urgent papers printed from my usb. (5 pages)Hotel needs stand alone pc for this purpose and there would be no risk to mainframe / network.
The location - although centrally located there was very little noise from the street or other apartments. The close proximity to Darling Harbour, Pitt Street Mall plus numerous other locations enabled us to enjoy many pleasant walks or use the transport system if desired. A briliant relaxing holiday made all the better by our stay at the Mantra. Would definitely come back.
Only the location!! Disappointing compared with Mantra in Melbourne which was not only cheaper but much more comfortable. Had problems with shower. Hotel needs upgrading. Would not stay here again. Has put me offf the Mantra hotels. Overpriced for a down market hotel!
Terrific location in centre of Sydney, close to Town Hall, Darling Harbour and transport, nice size room with full kitchen, friendly staff and on site restaurant was good
Very help full and friendly staff would stay again. We stayed in a one bedroom apartment, very comfortable and location is fantastic walking distance to all main attractions.
A short walk to all you need. Very helpful reception. No traffic noise. Unusual to get clean towels every day, even though they were left hanging up.
The staff was especially friendly and helpful, and the room provided exceeded my expectations. Excellent location, and the price was right! Road noise from being in such a downtown location was a bit distracting, but certainly not excessive.
Staff were particularly helpful and welcoming! Not able to open the window to access fresh air.
The self contained apartments were fantastic. Very comfortable, large and well appointed. Has everything that you will need including own mini laundry (in what looks like a linen cupboard). They appear to be very new. Everything was spotless including furniture, fixtures, carpet etc. Very secure with swipe cards to get in and out. We are always wary about booking sight unseen - but this was lovely There are no views.The hotel is in a little alley - so no foyer or anything. Not very well signed for new guests. Everything is secured by swipe cards and pin numbers so getting into the hotel for the first time to check in isn't laid out in front of you.
It's central City location and the helpfulness of the staff
Easy access & central city location. A good clean property & I liked the fact it is a small sized, boutique property.The one bedroom apartment was just perfect for business & well sized in the overall layout. Would definately recommend & use again
Convenience to Sydney CBD makes it ideal for national & international tourists and business people. Kitchen and Laundry facilities were a bonus.
The studio was very confortable and big. The location in the city heart Specific location: Husking pl is a very ugly little street.
We stayed 9 days at Medina Martin Place and we absolutely loved it. We had the best sleep, the bed was the most comfortable we have ever slept on and the blanket was super yummy too. The location is perfect for CBD or exploring the city. The apartment had all possible facilities we needed. Staff was very friendly and accommodating, Warren and Mimi in particular. Highly recommended. Cleaning is up for some improvement. Garbage and towels were taken care of on a daily/ when required basis, but the carpeted floor was quite filthy at the end of our 9 day stay and glass surfaces of furniture were pretty dirty too. Also, our CD player was so old (or substandard?), it couldn't play even brand new CDs.
Fully fitted kitchen and washign facilities make it the easiest way to manage yourself in such a busy city. An excellent stop with an ideal location for the centre as well as metro and bus routes
Staff were very helpful & location was excellent The hotel never got my booking from booking.com which was a little stressful but they managed to find me a room. On the upside the staff fixed the problem quite quickly.
It is at the city center, close to almost anywhere I want to be. And there's a convenience store right next to it! I could hear the next door guest flushing the toilet. I have a concern but I already filled out the hotel survey form and submitted it to the hotel front desk for their attention.
good lacation is the only advantage of this hotel. dirty, noisy, can't believe it's 4 stars hotel.
very central and easy access to all parts of city Air conditioning didnt work
There is a very pleasant atmosphere suggestive of old world charm, The entrance, foyer, public rooms and bar are formal but comfortable and relaxed. The staff were friendly and helpful and guests are made to feel welcome. The location is excellent and the hotel is well worth a return visit.
Comfort and luxury and convenient location together with helpful staff and spacious lobby.
Good central position in the center of Sydney, a lot of facilities very close Our room was located in front of the hotel and we heard too much the noise of the street. (the upper window of the bathroom could not be closed ...)
free beer voucher
Excellent location, close to public transport, shops and businesses. The decor and furniture and fittings were lovely. Comfortable and quiet. A pleasing atmosphere.
Traditional, friendly hotel. All staff value your custom and work hard to make your stay enjoyable.
Location is Excellent, Good price for a city saty Rooms need to have an iron & ironing board in them, rather than having to use a community room on a different floor.
Location, Reception friendly and helpful service Rooms were small, additional charge for breakfast.
Friendly and professional staff, lovely clean rooms and great location, close to all attractions but not loud or noisy at night time. The pool in the hotel is not heated, and as it is on the roof even though it was warm wather it was too cold to use. Also, we may have braved it and dealt with it being a bit cold however it clearly hadn't been cleaned in months as it was full of bugs, which ruled out us using it whatsoever. As this was one of the reasons we booked here it was a little disappointing, however not a massive issue really as we still had a lovely time.
we enjoyed the shopping....the hop on hop off bus was ok. your desk staff were helpfull and pleasant on everything was all fine
The location was excellent and the view from the pool area great. Would have liked some pool towels available.The car parking was hard to find and very tight for larger cars.
Required a bit of updating/modernisation. A little shabby. Pictures on Internet decieving.
Staff were so nice and friendly and nothing was any trouble for them. Couldn't get shower to run hot; then shocked by the amount of water wasted in these showers.
The shower was fantastic (really important) and the shampoo gel etc very easy to access.
So central, could walk to a range of places. Easy to pick up a taxi. Can't think of any.
Location. Staff did try to accommodate as best as they could when asked but only when asked. The hotel did not meet expectations, the king bed is not a real king mattress instead is two singles put together with a noticeable bump in the middle. The price is too high specially considering the building itself is old and the rooms are really small.
Room was clean and comfortable. Within walking distance to everything.
easy access to the shops trains darling harbor circular quay food outlets easy for our friends to find have mentioned this one before but shower is rather small even for average person and the taxi service across the road
The room No restaurant/breakfast in room
I really really loved the hotels location. Great night life and close proximity to all the sights and hotspots in the Sydney area. It was easy to Get where we wanted to be by walking, or taxi. The only thing that I didn't like was when we checked into our hotel room, there was a McDonalds take out bag full of old eaten McDonalds food. It was gross