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Staff was friendly and accommodating. Lots of restaurants, etc. in the area to choose from. Right off of I55 - convenient if you're traveling that way. The room was filthy! Dirty, used coffee straw was left on the bed. It had not been vacuumed and coins were left on the floor, presumably from previous guests. Holes in sheets. If traveling on I72, it is way out of the way.
The beds were extremely spacious and comfortable! The continental breakfast was decent with a nice variety of items. The staff was very friendly, perfesional and helpful. Overall very clean. Breakfast ended at 9 am. Doesn't give much room to sleep in on vacation. The indoor pool was advertised as heated but was freezing. The whirlpool could have been warmer as well.
The location of the hotel was perfect, right off the highway, overall pretty clean hotel, thats it, nothing else good about this hotel in my opinon. The beds were SUPER UNCOMFORTABLE, 2 full size beds in a room with 2 adults and 1 child. Could barely sleep, there are no dressers, at least not in the room i was in to put away your clothes you have to live out your luggage while staying their. Rude staff. Several youth sports teams were staying at the hotel, EXPECT noise and a bigger mess than usual. Sausage tasted like cardboard, breakfast lady was rude. Never again, not me!!!!
The hotel was clean with friendly staff. The pool and pool area were both clean. The breakfast was nice - not just a choice of muffin or cold cereal - they had eggs, biscuits and gravy, sausage, waffles to choose from as well. It was easy to find - right off the interstate. There really wasn't anything we didn't like.
Clean, neat, and comfortable
The hotel was conveniently located outside Springfield. Cracker Barrel is right next door and within walking distance. A gas station is right across the highway from the hotel. We had no complaints.
Great breakfast, location, and staff.
Very clean, friendly and helpful staff. I only hope I get this hotel in future trips.
Traveled to visit Lincoln historic sights. Hotel looked promising and proved to be ok - but... The weekend we visited the hotel was nearly full with a child beauty pagent and weddings. This meant the pool was in high use. Asa result, the hot tub was broken, the pool was so dirty the bottom was not visible and no clean towels. Guest rooms were terrific, nicely furnished, the beds very comfortable and teh common areas well cared for. The Friday night seafood buffet was very good, but has very dim lighting. The lighting in the dining room reminded me of a dated 1980's style hotel - a big departure from the true nature of this property. Our family would consider staying here again, but would ask about occupancy levels in advance. If lots of weddings or a beauty pagent were taking place, we'd select a different hotel This property is probably very good for business travelers.
The front desk staff was professional and efficient with the checking in and out process. The hotel was clean, well maintained with several options for dinning in the hotel as well as surrounding the hotel. This was a bonus for us since we have small children. The pool was nice, it is located on the top floor of the hotel and the deck connected to the pool had a great view of the city. We would definitely stay again.
Great location. Rooms and bathrooms were large. Walking distance to many resturants. We did like the breakfast buffet, everyone got something they liked. We enjoyed the gym. pool and terrace.
Really liked this hotel and thought it better than the Intercontinental in Rosemont. Just wish we would have had more time to advantage of the many amenities offered. Will stay again when time is not crunched.
The room was wonderful.
I would highly recommed this hotel ,great location off majot highway and upper class hotel with clean and comfortable rooms
The hotel was welcoming, but not at all busy on a Saturday night. The pool and hot tub looked nice, but the excercise equipment was not up to standard. One of the 5 machines was not working and there was no treadmill nor eliptical. It was difficult to find with poor signage.
Hotel was nice and clean with excellent check-in service. My only complaint is that we waited quite a while for a bell captain, but finally gave up, found a cart, and took care of our own bags. Overall, probably the best hotel in Springfield, IL. The internet service was extremely slooooooooow. I called the front desk and got credit for the service with no questions asked.
The hotel is beautiful. The staff was professional and courteous. I would highly recommend this hotel.
Although they say they have shuttle service, they do not pick-up from the Amtrak station. I was on an overnight stay with my kids. The room, lobby and pool area was very clean and well maintained. The front desk was helpful and friendly. The only bad thing I could say is that the television in the room was older. The location has many good nearby restaurants. I would definitely stay again.
Front deck staff were very nice and helpful. Breakfast staff paid little attention to tables especially if you did not get the buffet.
The hotel is very well located. Staff is helpful and cordial. Room heater needs to be clean and fix. The room was cold heater didn't work an dust was coming from the furnace. Also food needs improvement. I ordered breakfast room service and came on time but the quality of the food is poor. The ham was dry, and potatoes where from 2 or 3 days before.
Hotel staff was friendly, room was clean and comfortable, and the cookies were delicious upon check-in and check-out. I wish the room would have had a bathtub/shower combination, but it only had a shower. The ice machine on my floor was not working properly, but they sent someone up promptly to fix it. The only real complaint that I had was that I was double charged for my stay. I was charged once through my booking site and again at the hotel. I still haven't received my refund yet.
Every worked well for us. Needs refrigerator in rooms.
Loved the central location. Staff friendly. Clean. Great cookies. Shower curtain smelled like mildew. Wish beds were queen, instead of double.
Pay extra for parking. Should be included. This is the highest priced hotel in town.
Great friendly and helpful employees. Would have been nice to have breakfast included in the cost of the room , i.e. Hampton Inns.
They should have more staff at the check in counter when the hotel is full.
Nice rooms and great breakfast included.
I stayed there for one night because of weather, the people are very very helpful and the room was very special clean with all amenities. The price was very good. I will stay again there
The location is very lovely and romantic for couples trying to get away from the hustle of the city life. The room is spacious and the bed is to my liking. The showers temperature regulator is wonderful and the staff is very helpful during breakfast time. Overall I have a good experience during my stay here. One negative factor I did not like is that the backdoor is open most of the time. What if bad people just enter in there? Safety should be a priority. One instance I don't like is that we asked for extra towels and toothbrushes and the staff said we should pick it in the counter, our room is at the far far end of the building so my companion have to walk all the way up front to get it.
Great linens. Great location for sightseeing. Friendly, helpful employees.
The location was better than most, as it got me to my appointments in about 10 minutes. Easy parking, very quiet Everything was surprisingly clean, almost unheard of in most of the hotel chains. No unpleasant surprises here. Staff was indifferent, breakfast didn't seem extraordinary., but I only viewed it.
Everything , overall, except ........ Powdered eggs for breakfast
I thought that with the money that you pay for a room you should at least be able to get some breakfast for free. Not saying the entire menu just some items
Facilities and rooms were updated and modern. Good for the price. Restaurant and small bar in lobby. Very comfortable. The towel in my room had stains on it.
Clean newer motel.
What a great experience! The Inn was lovely and our room was perfect. Breakfast was delicious and the staff was very, very accomodating. We will return.
The entire house was decorated for Christmas and was glorious! Every room is exquisitely decorated with antiques and luxurious bedding. And each room has its own bathroom with a jacuzzi tub. We loved it and will return. We loved everything!!!
Everything--- location, room, breakfasts and staff.
Loved the Inn, great breakfast, staff is friendly and location is perfect for waling to and from everything! Recommend! N/A
Spacious rooms, comfortable beds with lots of pillows. Very clean. Very quiet. Friendly staff. Great room for the price.
This Comfort Suites was easy to find, spacious, located next to restaurants, and the price was excellent.
Bed pool breakfast
Great stay. Staff made us feel like family. They where kind and courteous. Prompt to all request. Room was perfect. Only downfall I could find was one elevator and it was slow. Specially in the morning when housekeeping was trying to come up as everyone else was trying to go down. But they was nice enough to exit the elevator to let guests go first. Breakfast was very good to. If you ever need a place to stay in Springfield, I would definitely recommend this hotel!!!
room was comfortable and spacious
I loved the upgrade of the hotel. Very up to date! The breakfast would be the only part I was not satisfied with. Eggs were cold they seemed as the were heated up from the day before as well as the breakfast potatoes, the were a brown color like they were old as well. Other then that everything else seemed fine.
Budget conscious rooms with all the basics. Free breakfast was nicely presented and convenient. Good coffee.
nrrd more parkig loud with lots of kids
The staff was wonderful during my stay. Everyone my husband and I encountered (from the Front Desk to Housekeeping) greeted us warmly and asked if there was anything he/she could do for us. The room was very clean and spacious. The breakfast (included in the stay) was fabulous with a lot of variety to choose from. I wish I had an excuse to stay in Springfield for another day so I could extend my stay. I will definitely recommend Country Inn & Suites to anyone traveling to Springfield, IL. I will also return if the need arises in the future! My stay was too short.
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Very close to my appointment No
It was in a great location and comfortable. Breakfast was not the best. Minimal selection and the yogurt was frozen.
location off the expressway and next to walmart. quiet clean newer hotel. deocration was very modern and breakfast was filling.. averall hotel was excellent and the service at front desk and staff was excellent
Clean and modern There was a sports team staying there. Our son couldn't use the pool.
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Location was good. The hotel was newer and clean. I gave the lower rating on cleanliness because my room was not cleaned and I asked for towels and it was clearly an inconvenience. There were a large number of dogs there and they were always barking. When I said something to the manager he said the second floor was the dog floor. I mentioned to him that that was something he should mention to guests without dogs so they would know.
Clean, nicely decorated, helpful friendly staff. Parking just steps away from door. Just have to say it smelled amazing the minute you walk into doors. The WI-Fi is terrible. Had to turn it off to even look at Internet or play music to workout. Seems like such an easy fix to make stay perfect.
New hotel very nice facility. Dogs barking across the hall. I could not sleep for half the night. Pet friendly does not mean guest friendly.
The location and the rooms were nice. There was no jacuzzi.
Location is great. Close to Walmart, restaurants and fast food. Centrally located to all attractions. Right off the interstate. The hotel was clean and the beds are comfortable. What I really liked was the fitness center. The only thing I would say is that the elevator seems extremely slow.
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We phoned ahead to see if the rooms would be ready early for us to get ready for a wedding we where all attending and we were told we had no reservations at the hotel. Kayak took our money and never made the reservation. We will not be using this service ever again.
The beds werent comfortable. There was a lot of noise coming from the surrounding rooms.
They charged me a $250 hold just because I was a local. We stayed there because it was my daughters birthday and she has some friends staying the night from out of town. It was easier and more fun for the girls to swim etc... Not a good surprise.
the location was great and the room itself was so beautiful and cozy. The bed linens were amazing and the bed and pillows were perfection! :-)The breakfast was delicious and had a lot of variety. Check out was at noon another plus! they only served breakfast until 9:30, I thought it should have been extended until 10:00...they charged me for 3 persons instead of 2...I will be calling them, I didn't catch it until I arrived home. I will definitely be examining my bills from now on
The room was so clean and fresh, just beautiful. It was very quiet also. No
This hotel was excellent. I stayed for a business trip between 11/8/15 and 11/19/15. Checking in was easy, and the hotel room was clean and cool when I arrived. There is a free breakfast every morning (the usual suspects). I just ended up grabbing a yogurt or pound cake to go most of the time. Monday thru Wednesday nights they had beer, wine, and various dinners - from buffalo chicken flatbread to soup and salad night to southwest quesadillas. The owner even joined us on multiple occasions for this happy hour and asked how our stay was and if there was anything he could do to make it better. The rest of the staff helped serve and mingled with those of us staying at the hotel. Though I did not use the indoor pool, I was in the adjoining workout room when kids and parents came in and out and looked to be having fun. The workout room includes only 3 pieces of equipment (treadmill, elliptical, and a bike), but it was enough to get the job done. Laundry facilities are there for customers to use at no charge - it didn't seem that anyone ever had to wait for a machine either, even though the hotel was full. I do have to make special mention of the general manager Jen. She was always cheerful, helpful, and accommodating. In the mornings and during happy hour she would come around and chat with us, both on a personal and professional level. She's a great asset to this hotel. I would definitely stay again. The only issue I had was the next door slamming when it was closed as there wasn't a mechanism to slow it; but other than that the experience was great!