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Very nice design hotel / very relax atmosfear / super deluxe junior suites with nice light systems / glass wall bathroom / beautifull view from terras / really great rooftop lounge bar and swimming pool / friendly staff / ... Een absolute aanrader / zeer luxe hotelkamers met leuke electr gadgets zoals sfeerverlichting en electr gordijnen enz... / zeer mooie badkamer met glazen muur / mooi uitzicht vanaf terrras / zeer ontspannen sfeer / geweldige loungebar op dakterras met zwembad / aangenaam personeel / ... Distance from Ibiza town / afstand van Ibiza stad
Nice and helpfool staff,interesting design of rooms.Good bar at the roof Area around the hotel is not special,far away from the city.Beach wasn´t good.
All good except for the service charge to bring ice to the room. 5 euros!!! That was a little disappointing but other than that it was incredibale... Lofvely rooms with amazing views. We will be back for sure...
We really enjoyed the level of service by all the staff at the hotel -- it really increased the enjoyment of our stay. We also enjoyed the comfort of our room and the location near the water and town.
Please note: I left after four nights because of a change of my plans. The hotel enjoys contemporary luxury styling and relaxed ambience in an attractive location. Metal bed in room. No towel rails in bathroom.
Great new hotel in an excellent location; most of the staff were very helpful and warm. Super comfy beds, excellent showers and excellent breakfast open past noon. Some teething problems being a new hotel
modern design and location. The pool was very nice The gym is small and I the cardio machines don't work well..
breakfast staff and content coolness of the environment The most expensive and the worst Gin and Tonic at the roof bar in the world!!!
polite staff,rich gourmet,luxurious swimming pool and roof garden bar,facilities in the room,relaxing environment,close to the eivissa
Friendly staff at reception always hepful and with good, relevant information. Large room and just right the sence of comfort. Given the hotel was empty could have put people on different floors and not have the feeling we were all in a small space.
Good rooms-excellent position of the hotel (good vievs) Food very average
one of the best hotel cheap and very good location to water sports and everything ....the fooood is soo goooood i really recommend this hotel the beach need more cleaning
Fantastic hotel, great location on the beach, two other beaches within a 5 minute walk. Quiet location, but everything you need within half an hour. Not full of Brits, mainly continental guests.
Very good location and high standards of service. Very cold during stay (February) - heating very noisy, not enough bedding and no spare blankets
The Hotel is beautiful and the rooms are to a high standard.It has a nice poolside area with very good service.The poolside restaurant is also good at lunchtime. I felt that the atmosphere in the Hotel was totally sterile.I was there in the height of the season and it was fairly quiet.The public rooms and terraces are outstanding but most of the time,they are deserted as are the restaurants with the exception of the poolside.The Hotel needs to promote itself more to create a better ambience particularly,considering the cost.
Easy going, nice and attentive personnel. Very good breakfast buffet and nice seating. I was amazed by the culinary quality of both restaurants. We arrived on a Friday at 23h30. We booked for a half board package. We did not get any credit (not even a drink) for the meal that we could not consume on Friday. Is that normal ? In many other hotels, there is more flexibility for people who can only fly in after work ...
Everything. High quality high class beautiful accomodations
The facililties were excellent, the rooms spacious, the bathrooms modern and extremely well appointed. The restaurants provided a good range of high quality food, although we were disappointed with the Asian restaurant Monsoon both in terms of quality and staff. The pool area provided enough space and comfort and the location was within easy access to the main shops and restaurants in the town. The staff were always able and willing to help. I thought the staff could do more to control the minority of guests who behaved like package holiday makers in reserving pool areas and loungers for hours before the intended using them. There were also a minority who should have been told to wear shirts when in public eating and drinking areas.
Very friendly and helpfull personell and staff. Upgrade to a room with sea view, thanks! Internetaccess by WIFI very poor in our room, much better internet-reception in the corridor. Need for upgrade to today standard
The staff were very attentive throughout the stay. The rooms large and comfortable. Well maintained pools. Excellent breakfast. Brief but well chosen Italian influenced a la carte menu at meals with excellent Italian coffee. Easy access on foot to Sta Eulalia. Over the top decoration in the hotel, although for some I'm sure this adds charm. Too much dark wood in the rooms for a Mediterranean hotel.
Excellent setting overlooking the bay both when at the poolside and at breakfast. It is in a quiet residential area (Siesta) but 15 mins walk to the Santa Eulalia resort with restaurants, bars and beaches. The hotel is small and feels exclusive, but I would say charming rather than luxury. Staff friendly. No problems getting sunbeds. Very clean and comfortable rooms and beds. Good indoor pool and jacuzzi. Not many of the rooms have balconies, although this wasnt a problem really. There isnt really much communal areas - eg reception/bar but we tended to go out in evenings rather than stay in hotel.
Very Nice, family safe hotel, good pool, nice one bed apartment, nice and clean. not as close to the beach as I would of liked
The hotel was spotlessly clean and the staff could not be more helpful. The pool was excellent and a good size. There is a notice that says you cannot reserve sunbeds, however no one takes any notice of this. The rules should either be applied, or the notice taken down as it has the potential to cause problems.
hotel stuff was very helpfull,comfort,swiming pool,lovely food
Roberto, a great guy at reception - very usefull
the apartment was clean, comfortable and lovely sea view and our room was quiet. we were lucky. may not have been had it looked over pool. small pool in relation to number of guests and continuous music is played all day around the pool, making it noisy if you want to relax.also workman chipped away at floor tiles near my sun bed which was a bit annoying but perhaps he had to get his job done.
Hotel is very well kept and maintained, it is very clean and it is a good decent 4 start hotel Shows go for too long sometimes big noise past 12 at night. The gym had some broken machines, no treadmill
Gardens, the view My bedroom did not have closet, the other room had the tiniest closet with four hungers. no room to put clothes away. In the kitchen there was no room to put the toaster and the kettle and I had to place it on top of the burners. No room to cutting board or cooking. Cleaners did not dust the bottom sheet, only put the top sheet on top.
Supurb in every respect. AAA+++++ All evening entertainment in German.
The staff were very friendly and helpful and it was very clean. There was not enough room around the pool to sit and we were unable to get a sunbed as it was very busy. The hotel was also a long walk from the town and beach.
Roomy accommodation and quiet as our room did not overlook the swimming pool and other public areas. Buffet style food - waiter service would be preferred.
relaxed atmosphere, good selection of food friendly helpful staff. Have stayed at the Don Carlos several times and it feels like home. Very clean. Delightful setting.
We really enjoyed staying at this hotel as it is ideal for families due to its location and the entertainment it offers for children. Also the staff are very friendly and helpful.
The location and quality of food in the restaurant Crowded area around the pool, evening entertainment outside till 23.30 (impossible to sleep till this time)
The Staff were excellent both Cleaners and reception with the exception of one old short barman. The weather for the first two days but Hotel Don Carlos can't be blamed for that.
liked the entertainment gino and bruno especially good with kids
My husband and I thought the hotel was very clean and smart the entertainment at night was very good and the staff very friendly. The only thing we didnt like were the cereal for breakfast which were very hard so we bought our own kellogs cornflakes and brought them to the dining room each morning.
i did not like anything speacial, highly priced, and the food was horrible, the desk staff wanted more money for the 5year old when i had already cleared it with invisa direct, the food was horrible, they wanted more money for the 5 year old and the spa and gym was closed but i ran invisa la cala first before i booked and they said the gym and spa was opened thats why we booked ,and its highly priced and there no soft drinks when you have paid for half board, cleaning of the rooms was poor they dont wipe the surfaces or nothing.
Clean comfortable room. Friendly staff. The food was disappointing. Although we didn't go hungry the food was not as we had expected from comments seen on Trip Adviser. OK if you want to help yourself to 6 different flavours of Instant Whip for pudding. It was bland and boring, but probably reasonable value for money.
We liked teh staff very much. Everything was well organized and overal we can say that we had value for our money.
the stay was very pleasant. all rooms are very clean and the hotel staff is very friendly. nice decoration of the room and clean swimmingpool. not crowdy at all.
The hotel is on the beach front and to not far to Ibiza Town. The half board basis and option for all inclusive makes it good value, the food is very good. The hotel is clean and has good sized rooms. I have been to this hotel a number of times and would continue to use this hotel for my holidays to Ibiza.
value for money hotel. ideally located and good facilities. No
large enough rooms with a huge sofa for friends to have a snap), nice balcon - feels like u can work out ur own party there, nice bathroom and a really good dinner!! good location if u love club space. and an amzing beach ses salines is just 5 minutes by moto. stuff could b much better while dealing with the clients of the hotel. some of them were pretty rude, some of them didn't give a sh/t bout u. our camarera de piso once said us at 4 pm (though we've been waiting for her to make up our room for the whole day) that we'd better move our asses out if we wanted to get our rooms clean. and when i asked her to wait for 10 minutes, she answered that like she had no time, that although she finished her work at 5 pm she needed time to do her own business. i was knocked out, epecially when i found out that she even didnt clean the floor. another thing to annoy - was a salty water!!! felt like i practically took a shower in the sea. and there was noo fridge. the beach in front of the hotel was dirty.
If you're here for the parties, upgrade to a pool view room so you can enjoy the dance party while drinking your own alcohol. The real swimming pool is a hidden oasis, which is perfect for recovering from the late nights. The breakfast is incredible, but keep in mind whether you'll be up in time to enjoy it. The showers have clear glass into the room, which is fine if you're part of a couple, but less fun if you're there with friends. (We hung towels in front to block the view, so it is manageable.) Also, the hotel is very strict about guests, so it's worth the extra fee (you can negotiate it in person) to have everyone stay in one place.
Everything, the food was quality, the staff were very helpful and friendly, the location was brilliant. The noise from the planes arriving or departing the airport only few mins away.
Excellent pool and kept very clean. Brilliant location. Not enough sun loungers around the pool. Too many Germans staying at the hotel which meant all the sun loungers were reserved by dawn each morning.
It is right in front of Space!
My wife and I opted for a Club room and it was worth every penny. Our room was located right next to the day club and it was like having your own suite where you could just walk down to listen to the best DJs in the world. The rooms are small, the furniture is flimsy, the beds are uncomfortable but you can't beat the location and convenience of being able to walk down to the best DJs in the world.
Get a room close to the beach if you can. Ours was in the 5000 block and was quiet, I was able to leave the door open and listen to the waves at night. Rooms closer to the pool will be more subjected to the music they play there. Room was neatly furnished and clean. Bathroom was a decent size with tub/shower. Breakfast buffet well worth the trip. Pool hours. No hot tub. Access to beach through the back closed in the evening.
Best hotel Nothing
The staff was poor, and for the price you should be treated better. I was even charged for not returning an electronic key card that was left in my room.
The hotel is brand new and overall the facilities are excellent and well maintained. Further the hotel is well laid out and thought through when it was constructed in 2014. Further it is well located if you are 25-35 and looking to party (i saw some people here with families and this is not that right hotel for that.. if you walk down the street people are trying to sell drugs... etc) It is clear that the drain in the shower goes directly into the sewage line and so the shower smells very bad especially when you leave the door closed. Further if you are used to staying in hotels that cost ca EUR 500-600 per night dont expect the same level of service here. The service is quite bad (one ex we had to ask 3 times for a menu at the pool and then had to wait for 30 min for our drinks to arrive and then they were not right and the glasses had lipstick on them). However i would imagine that most of the guests do not notice that these things are missing as they are not used to it so it should not be a problem.
The staff were very friendly and efficient. The hotel was modern and had a good ambience. I would prefer if the hotel had a bigger spa.
The location is very quiet making for a relaxing stay, also the reception staff were very friendly and helpful. The hotel is small, 25 rooms, so not too crowded around the pool. Quality of food at breakfast was very good. There could have been a shortage of sun loungers if the hotel had been full. Only one English TV channel, annoying process required to tune from international TV to Spanish TV and viceversa.
Nothing at all! This was the worst hotel we stayed in during our 2 weeks travel in Spain. The staff was very unfriendly, not polite, with no willingness to help, the answers like "it's not our business", "we cannot help you with this", " you can do it yourself" were a usual thing for them. The room were not clean, once it was not cleaned at all, we had to ask several times to clean it before they started doing something. We will never stay there again and will never advice anybody to do it.
I really like the pool and the location of the hotel.
Clean facilities, helpful staff and comfortable beds.
ok location, value for money ok the bathroom has a poor apparance and seems not clean, an low cost hotel indeed.
It is great for younger people who are here to party
Location was good The hotel staff was the worst. The were unfriendly and completely useless. This website says check-in is at 12 - it's not! It's after 2 pm if you are lucky. Once we were in our room there were hairs all over the room when we checked in. The pool was ok, but they didn't have enough lounge chairs most of the time, and roof pool that was advertised wasn't even open. You also had to pay for everything, there was a deposit to get a hairdryer which would have been fine, but then they charged you per day to use it. This seemed a bit over the top.
Nothing in particular The hotel services and staff are not guest-friendly.
Nice, clean budget hotel. only 10 min walk from space. very thin walls so if you have noisey people in the next room you can hear them a little. Also we want to leave our bags there untill our plane that night and told us we could leave it in a hall way but we didnt really feel it was safe to leave them there. They need a safer room for people to do this..
Nice breakfast, everyday cleaning, no problem with parking. No free Internet even in lobby.
lack of services, too much noise, hotel staff not customer focus
pool & beach access No
excellent location, by the beach and within easy walking distance to many bars, shops and restaurants. too crammed by the pool. people 'queueing' at 8.30am for the sunbeds that are unchained at 9.00am.
location and child friendly especially free ice cream for kids beds were not the most comfortable and soft drinks at the pool bar were expensive
Great location, very central to all amenities in Santa Eulalia
Location. Excellent welcome by reception staff. Pool not really suitable for 2-3 years and below. Food at poolside ok.
we liked the freindly atmospher
hotel was in an excellent location, directly on the beach. Very clean and friendly staff
Friendly staff and very clean. Also, facilities were excellent and condition of hotel is lovely. Room was a lot smaller than depicted in website pictures which I found very disappointing. The room, while clean was small and 'pokey'. I had a problem when trying to pay in that both my credit cards where denied. Despite calling my bank and being assured the problem was with the transaction carried out by the hotel and not the card itself the night porter refused to acknowledge this and I had to pay with alternative funds at my own expense. It should not be advertised that credit cards are accepted when they are not or there are problems which staff refused to acknowldge.
Great location, nice pool and very clean. The beds are very hard and not comfortable. The hotel is also very noisy in the mornings. The room was also quite small - there was only two of us staying in it but it was advertised as a three person room but would be too small for three adults.
the room was really comfortable.. the bath and the personal which was completely indifferent except one person....very good hotel but poor stuff!!!!
Spacious clean rooms, close to the beach. Nice pool and bar area. Helpful staff Expensive if you want to stay on a weekend during high season, (to be expected)
This is the second time I have stayed here and the hotel is very well located and the staff are brilliant.The evening entertainment is also very good without being "in your face".The breakfasts are excellent.Very good value for money.
The staff were excellent and made the whole stay an extremely positive experience. Rooms looked a little tired but spotlessly clean.