Location was easy and convenient to union square.
The cleanliness of the room. Found hair in the tub and around toliet that wasn’t ours. Makes me question if the sheets and the room were clean at all.
Not all rooms have a view
Location is nice
It's a hit and miss with rooms. You might get assigned a room with no view whatsoever.
Friendly and accommodating staff. Anything needed they were there with a smile and prepared to get it....microwave and extra chair were provided by just asking. Great location for shopping,china town, Littke Italy, North Beach close to BART. Would definitely stay here again.
The location was excellent
Sinks and tub fills up while taking shower or shaving at sink
Spacious comfortable room
Room was spacious and comfortable on the tower side. Staff was very friendly and helpful.
Good location;old hotel
This hotel locate in the central of union square which is really convenient,close to the cable car stop;friendly staff.
it's the worst Westin I have ever stay,inside of hotel is too old and I can hear everything that women who stay next door she said.$700 per night,i would choose hotel that is near Bound that area next time.
Classic SF with a modern feel
The rooms were clean and the safety measures that were in place allowed you to always feel safe
Parking costs $62 a day. I know it is expensive in the city, but what a racket!
Great stay, Amazing Concierge!
Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Beautiful hotel with lack of service
Loved the location and hotel's history.
When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
The Westin St. Francis San Francisco on Union Square
Based on 6,304 reviews
Value for money
Policies vary by room type and provider.
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