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Palace Hotel, a Luxury Collection Hotel, San Francisco
4 stars

Palace Hotel, a Luxury Collection Hotel, San Francisco

2 New Montgomery Street, San Francisco, CA 94105, United States
San Francisco, CA
See location+1 415 512 1111
From
AED 643
Cheapest

rate per night

8.5
Very good
based on 1712 reviews
1,712 reviews

Photos of Palace Hotel, a Luxury Collection Hotel, San Francisco

Overview

Rating
Encounter timeless luxury, historic architecture and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco. Our storied hotel in downtown San Francisco blends classic design with modern décor. Relish a wealth of hotel packages, services and amenities, from expert concierge assistance and valet parking to a cutting-edge fitness center and event venues. Suites are refined, personal and feature in-room dining with stimulating city views. Our legendary, luxury San Francisco hotel showcases two famous fine dining restaurants with distinctive settings and a heated indoor pool with a sky-lit ceiling. Step outside and explore downtown San Francisco, CA, thanks to our impeccable location near Union Square, our iconic cable cars and Chinatown just blocks away. As grand and trendsetting today as it was when we opened our doors in 1875, Palace Hotel, a Luxury Collection Hotel, San Francisco lives up to our exceptional reputation and hotel reviews and regales you with five-star service.
Rating
8.5
Very good
Based on 1,712 verified guest reviews

Latest deals for Palace Hotel, a Luxury Collection Hotel, San Francisco

목 1/5
금 2/5
Deluxe room
2 double beds
1 king bed
2 double beds
King room
1 king bed
1 king bed
1 king bed
Double room
bed type unknown
1 double bed
bed type unknown
Standard Room
bed type unknown
bed type unknown
Superior room
bed type unknown
1 king bed
2 double beds
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco

  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Valet parking
  • Business centre
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV

Basics

  • Wi-Fi (surcharge)
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Roll-in shower
  • Lift
  • Accessible by lift
  • Adapted bath
  • Allergy-free room
  • No smoking
  • Upper floors accessible by lift

Dining

  • Grocery deliveries
  • Minibar
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Refrigerator
  • Food can be delivered to guest accommodation
  • Dining table

Bathroom

  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

General

  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone
  • Carpeted
  • City view

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Parking and transportation

  • EV charging station
  • Parking
  • Airport shuttle
  • Valet parking

Family friendly

  • Cribs available
  • Kids meals
  • Kid-friendly buffet
  • Babysitting/child care services (surcharge)

Pool and spa

  • Massage
  • Hot tub
  • Indoor pool

Laundry

  • Ironing service
  • Iron and ironing board
  • Trouser press

Bedroom

  • Feather pillow
  • Sofa bed
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Gift shop
  • Cooking classes

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre

Reviews of Palace Hotel, a Luxury Collection Hotel, San Francisco

8.5
Very good
1712 verified ratings
Wonderful
964
Very good
255
Good
208
Okay
101
Fair
87
Mediocre
41
Poor
56

Summary of reviews

Guests say
Guests had mixed feelings about the hotel, particularly regarding service and room size. While many found the staff friendly and accommodating, there were significant complaints about the customer service and the readiness of rooms. Cleanliness was frequently praised, with well-maintained rooms and public areas. However, the food quality did not meet expectations for a luxury hotel, and some guests felt the rooms were outdated or smaller than anticipated.
AI-generated from customer reviews
Cleanliness8.5 out of 10
Room Size2 out of 10
Service1 out of 10
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All reviews

10
Wonderful
Jake, Aug 2024
Incredible hotel incredible staff. Will stay at the palace any time I’m in San Francisco.
8.0
Very good
Vaughn, Sep 2018
Pros (+) For being snack dab in the middle of downtown and over 100 years old, the room was very spacious, and the bed was comfortable
Cons (-) I ordered room service for dinner and had the breakfast buffet in Garden Court - both were decent but definitely below my expectations of what a luxury hotel can deliver in terms of quality & creativity on the menu.
8.8
Very good
Jonathan, Feb 2018
Pros (+) Luxurious, great staff and great location.
Cons (-) I tend to like more modern hotels but this place was very classy.
10
Wonderful
Jennifer, Aug 2017
Pros (+) We liked EVERYTHING!!!! Gorgeous hotel- beautifully decorated, the epitome of class and style. Staff was lovely. Room was clean and the beds and linens made for the most comfortable sleep. Pool was beautiful and food was delicious!!!
Cons (-) Nothing
10
Wonderful
Anonymous, Aug 2017
Pros (+) This is a great hotel, a retreat from the noise and business of San Francisco. It is a beautiful gentle well appointed place to stay. The peace and calm that pervades every part of this hotel seeps into your heart. You relax as soon as you walk in the door. The beds are comfortable, beautiful pillows, well appointed rooms. Great food and served impeccably.
10
Wonderful
Anonymous, Mar 2017
Pros (+) Loved the central location and the historical ambiance of the hotel.
9.7
Wonderful
Drew, Jul 2016
Pros (+) Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff.
Cons (-) Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for t...
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9.4
Wonderful
Melanie, Feb 2016
Pros (+) Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor
Cons (-) Nothing.
6.0
Okay
Anonymous, Jan 2016
Pros (+) Really cool amenities,close to everything you need.Room service was nice and really cool views.
Cons (-) I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then d...
Read more
6.8
Okay
Anonymous, Dec 2015
Pros (+) Decor, comfort and staff interactions.
Cons (-) I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.

Location

2 New Montgomery Street, San Francisco, CA 94105

What's nearby

  • Museum of Modern Art335 m
  • Union Square0.5 km
  • Moscone Center0.6 km
  • Transamerica Pyramid0.7 km
  • Downtown San Francisco0.8 km
  • Embarcadero1 km
  • Ferry Building1 km
  • San Francisco-Oakland Bay Bridge1.2 km
  • Oracle Park1.6 km
  • Civic Center Plaza1.8 km
  • San Francisco City Hall1.9 km
  • Lombard Street2.1 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Palace Hotel, a Luxury Collection Hotel, San Francisco

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Palace Hotel, a Luxury Collection Hotel, San Francisco

  • Is the Palace Hotel a Luxury Collection Hotel San Francisco a good option for a romantic getaway?

    Planning a romantic escape with your partner to San Francisco? Reserve the glamorous Market Street View Room at the Palace Hotel and enjoy a king size bed, luxury linens, high-tech amenities, and city views of downtown Market Street. If you book one of the Premier suites, you will also receive a complimentary bottle of champagne or wine on arrival.

  • How do I get from the airport to the Palace Hotel a Luxury Collection Hotel San Francisco?

    If you are arriving at San Francisco International Airport, the Palace Hotel is located about 30min north of the airport. To get to the hotel by public transport, take the BART train from the airport to Montgomery Station. The Palace Hotel is located across the road from the BART station. Arriving at Oakland International Airport? Board the BART train to Coliseum Station on the beige line, then change to the green line and take a train to Montgomery Station. The trip should take about 40min in total.

  • What can I have for breakfast at the Palace Hotel a Luxury Collection Hotel San Francisco?

    The decadent Palace Grand Buffet Breakfast includes a range of farm-to-table options including poached eggs, bacon, sausages, smoked salmon, house-baked pastries, and fresh fruit. A la carte options include the Dungeness Crab Benedict, New York Steak and Eggs, and Wild Mushroom Omelet. If you have a sweet tooth, order the Banana Pecan Pancakes, Summer Strawberry Waffles, or Brioche French toast. Brunch is served at the Garden Court Restaurant every Sunday, including favorites such as the Japanese Fried Chicken and Green Tea Waffles and the Chilled Seafood for Two.

  • What is the Signature Tea at the Palace Hotel a Luxury Collection Hotel San Francisco?

    Signature Tea is served at the majestic Garden Court Restaurant every Saturday from 2:00 pm to 5:00 pm, where guests can enjoy the classic Palace experience of an afternoon of delicate pastries, scones, and assorted finger sandwiches served on fine china. The silver service tea selection includes black tea, green tea, white tea, or herbal tea. Guests can also opt for the Veuve Clicquot Tea Service, which offers the ritual of the Signature Tea plus a glass of Veuve Clicquot, or the deluxe Caviar Tea for Two, which includes two glasses of champagne and a serving of white sturgeon caviar.

  • Is the Palace Hotel a Luxury Collection Hotel San Francisco a good option for a family vacation?

    If you’re traveling with your family to San Francisco, book the Cityscape Room at the Palace Hotel, which can accommodate up to 4 guests. The room is furnished with two double beds and has charming city views. Children will adore playing in the hotel’s heated indoor pool, which has a glass ceiling, and watching regularly scheduled drive-in movies. Children aged from 5 to 12 years old can also enjoy a special Prince and Princess Tea at the Garden Court Restaurant, with children’s pastries and tea sandwiches.

  • Where is Palace Hotel, a Luxury Collection Hotel, San Francisco located?

    Palace Hotel, a Luxury Collection Hotel, San Francisco is located at 2 New Montgomery Street in SoMa, 0.9 km from the centre of San Francisco. Museum of Modern Art is the closest landmark to Palace Hotel, a Luxury Collection Hotel, San Francisco.

  • When is check-in time and check-out time at Palace Hotel, a Luxury Collection Hotel, San Francisco?

    Check-in time is 16:00 and check-out time is 12:00 at Palace Hotel, a Luxury Collection Hotel, San Francisco.

  • How far is Palace Hotel, a Luxury Collection Hotel, San Francisco from the airport?

    Palace Hotel, a Luxury Collection Hotel, San Francisco is 18 km from Oakland. Palace Hotel, a Luxury Collection Hotel, San Francisco is 19.2 km from San Francisco.

  • Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a pool?

    Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco has a pool on-site.

  • How does KAYAK find such great Palace Hotel, a Luxury Collection Hotel, San Francisco hotel deals?

    KAYAK scours the web for all room deals available at Palace Hotel, a Luxury Collection Hotel, San Francisco in San Francisco and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Palace Hotel, a Luxury Collection Hotel, San Francisco and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Palace Hotel, a Luxury Collection Hotel, San Francisco.

See more FAQs

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Good to know

Value for money

8.1

Distance to city centre

0.9 km

Nearest airport

Oakland

Distance to airport

18.2 km