Terrible customer service
2 stars
Metropolitan Inn Downtown Salt Lake City
524 South West Temple, Salt Lake City, UT 84101, United States
Salt Lake City, UT
See location+1 801 531 7100Photos of Metropolitan Inn Downtown Salt Lake City
Overview
Hotel with free parking, near City Creek Center This smoke-free hotel features a 24-hour business center, 24-hour room service, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. The Metropolitan Inn offers 60 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Latest deals for Metropolitan Inn Downtown Salt Lake City
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Metropolitan Inn Downtown Salt Lake City
- Free Wi-Fi
- Coffee machine
- Free parking
- Business centre
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Laundry service
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Dining
- Microwave
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- 24-hour front desk
Accessibility and suitability
- Disabled access
- Lift
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Health and safety
- Daily housekeeping
- Safe
Pool and spa
- Hot tub
Parking and transportation
- Free parking
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
Workspace
- Desk
Family friendly
- Cribs available
Reviews of Metropolitan Inn Downtown Salt Lake City
6.3
Okay
1766 verified ratings
Wonderful
307
Very good
257
Good
361
Okay
187
Fair
176
Mediocre
136
Poor
342
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the friendliness of some staff members. However, many expressed dissatisfaction with the overall service, citing unhelpful staff and issues with room size and maintenance. The hotel seems to be in need of repairs and better management to enhance guest experience.AI-generated from customer reviews
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Score by provider
6.7 out of 10
932 reviews
4.4 out of 10
184 reviews
6.1 out of 10
40 reviews
6.8 out of 10
4 reviews
All reviews
Pros (+) The bed was very comfortable
Cons (-) Tidy up the exterior ya they are doing some renovations
Pros (+) Mattress was great. Pool was nice. Good value motel.
Cons (-) Remote didn't have any batteries.
Pros (+) Enjoyed the little breakfast. Bed was clean. Ice machine was working
Cons (-) Add some warm items to breakfast. That would be great
Location
524 South West Temple, Salt Lake City, UT 84101
What's nearby
- Salt Lake City and County Building0.4 km
- Salt Lake Public Library0.6 km
- Salt Palace Convention Center1.1 km
- Family History Library1.4 km
- Salt Lake Temple1.5 km
- Salt Lake Tabernacle1.5 km
- Temple Square1.5 km
- Vivint Smart Home Arena1.5 km
- Cathedral of the Madeleine1.6 km
- LDS Conference Center1.6 km
- Liberty Park1.7 km
- Chase Home Museum2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Metropolitan Inn Downtown Salt Lake City
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Salt Lake CityGood to know
Value for money | 7.3 |
|---|---|
Distance to city centre | 1.0 km |
Nearest airport | Salt Lake City |
Distance to airport | 8.3 km |