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beautiful location, the beach and pool, the view from the rooms, the restaurants, the staff and the manager were very nice,the meals. I returned to the hotel for extra 2 more nights.
Close to the airport. Our room was filthy. There had been dirty water spilled on the floor and it wasn't cleaned up. Dust balls all along the walls. My feet were black from walking on the bare floor and carpet. The restaurant limited hours & menu choices.
I loved everything about them the staff was super friendly the view was breathtaking i would definitely go back. the villa was so comfortable very close to the airport and loved the free shuttle to emerald beach which was gorgeous.
We stayed there for the proximity to the airport which was fantastic (5 minute walk to the terminal). It overlooks a beautiful bay but keep your sights low so as not to see the electric plant across the way. Overall met our expectations and needs. I'm thinking this hotel is used as a stop for the airport therefore there is a lot of turnover which caused a bottleneck in checking in because the staff needs to turn over a bunch of rooms. If you're patient then the proximity to the airport is worth it.
I liked it it was close to the airport inconvenient for us to catch a flight no elevator to the second floor
Comfortable Bed & Great View! tv reception was horrible, shower pressure wasn't good, on the first day the toilet didn't flush good, planes were noisy since it was next to the airport
Location to airport Room was dirty hotel restaurant service was horrible rude and slow
Cleanliness Availability of basic toiletries(toothbrush and toothpaste) and no food on property site
I liked where it was situated overlooking the bay. The location however required a cab everywhere you needed to go except to Emerald Bay Resort. Rooms were small but adequate. Bed was comfortable. This was a good basic room, no real amenities though. **No elevator **Understaffed at desk **Restaurant was decent but understaffed at all times we visited **Water in shower had no pressure/cold **Our room was only cleaned once during 4 days **No real amenities except Wifi/coffeemaker
Convenient location, good price for St. Thomas, VI.
LOCATION WAS GOOD, PROXIMITY TO AIRPORT WAS GOOD. RESTURANT WAS EXTREMELY OVERPRICED AND NO OTHER OPTIONS COMMUNICATED, I.E. LOCAL EATERIES OR FOOD DELIVERY OPTIONS. IT RAINED WHILE WE WERE THERE AND OUR ROOM FLOODED. NO EFFORT WAS MADE TO REACCOMODATE US, ONLY TOWELS TO DRY THE FLOOR AND A FAN
I liked the hotel itself. It was in a good location and close to the airport which made it convenient. I wish they would have had a lunch menu or had the bar open a little earlier. The housekeepers were awesome and helfpul! We did not like some of the front desk assistants. They were not very friendly or helpful when needed. It was almost like we were bothering them when we had a question or when we asked for toilet paper (received none). Not very concerned with our needs.
Closeness to airport Yes, Mosquitos were rampant. They needed to spray. One maintaiinance person sprayed an area with a can. They needed more
On the beach. Nice pool. Friendly staff. Quick and easy check in and even early. Lovely landscaping, very tropical. Had to pay an extra resort fee. OK, but then during the day a cruise ship dropped off bus loads of people who invaded the beach and bar and pool. Ruined the atmosphere. Someone knocked on door to check if all was OK one hour after arrival waking us up.
The location tobtheaieport and also the ocean bow rooms. The long wait for the room to be ready. We waited about 2 hours for my family to get their room. Also the hotel should be equipped with an elevator or handicapp access.
View of beach from hotel balcony was beautiful.Beach bar staff was amazing great genuine people. Locals are great very friendly.. And views of everywhere we went was stunning..activity director was amazing as we Staff in restaurant are either hit or miss. There was one girl who literally ignored us all 9 days we were there and basically took her sweet time when asked for the simplest things and just looked miserable. She was the only thing I could complain about.
The beach was nice when it wasn't overrun with the cruise ships passengers they bus in to rent their chairs out to. If you don't need to be close to the airport, don't stay here. The hotel buses in folks from the cruise ships and then rents out the hotel chairs. They tried to charge me for a chair even though I was staying at the hotel. The a/c was broken and had a stead and very loud drop going both nights. I told two employees.
It felt like the resort was empty but they said they were full. Beach was beautiful and the pool was great. Private cabanas and just a great atmosphere. Water was crystal clear and the view was spectacular. Honestly everything was great.
The location and proximity to the beach and ocean. We were right on the beach. Too many mosquitoes in the room. Had to go to the store and buy bug spray for the room. Hotel staff daily did not provide enough washcloths/towels. Had to ask for/get these items ourselves and they were stingy about providing. Minimal cleaning effort.
Right on the beach! Room Right on the beach! A very calm area few people on the beach or at the pool...just how we like it except Wed. when cruise ships are in town. pool was closed for repair for 3 days but otherwise Awesome!
The beach, pool, bar, and concierge.
Nothing. We felt very unsafe here. The staff also went out of their way to make our stay horrible. we left some things to dry on the patio overnight. That night someone came on our patio and stole our things. When we told the front office, they said 'Sorry, it is a public beach. You should not leave things out.' WHAT!!!! It's a public beach!!!!
Great location, Awesome view from the balcony. Dinner was great. I had to pay for the room again because they couldn't see my payment. Now I have two charges on my card. The bed in the room was two full size bed.I was looking for a queen or definitely a king. Dinner was great but the service was very slow
The location is great. It's close to the airport and the hotel is steps from the beach. I would have liked an ATM onsite.
Location for business is good. That's it! The bathroom was yucky. In fact I did not use it..it was that bad. A/c was noisy. The hotel has again gone to the dogs over the years. I would not ever stay here again being on the main street it's is noisy and I am sure in this day and age they can make the rooms quiter.
The staff were absolutely fabulous! This is a smaller family run hotel, that could use a little updating [nothing major] that you could care less about because the staff is just that great. They are very accomodating [held our bags for us after we checked out for a few hours]. The only draw back for some travelers might be that there are a lot of stairs, which was not a problem for us and our two younger children. We would definitely stay there again!! nothing
What did your like? The staff was very nice and eager to please. Stair are very common at hotels on St. Thomas. This is the first place I stayed where they took up my luggage. They breakfast was good and serviced by a friendly staff. I liked that it was a family run hotel owned by locals. It is closed to all the shopping in the old downtown district which is a lot of fun. What didn't I like? I would not recommend families with small children to stay there. All the stairs would be dangerous for them. They are doing some additions which are not safe for children. If you can not walk stairs this is not for you.
It Was A Very Nice Hotel..I Would Recommend It To Anybody The Location Is Horibble
Great Location, staff and breakfast! Look oudated, the bed needs replacement and the shower was terrible...
This hotel is very basic and is OK for an overnight stay. It is clean and the room had TV, air conditioning, a small fridge and en suite bathroom and shower. I would stay here again if it was only for a quick overnight. It is value for money. The staff were phenomenal. I arrived at 11:00 PM as did other travelers. The hotel clerk came outside to the taxi to greet us and carry luggage inside. He also carried luggage to the room......the people were very friendly and helpful making for a pleasant experience. Breakfast to order, although limited, was very good and is included in the room cost.......:) Several floors with only steps - can be a challenge if you have heavy luggage and no one to help......
So we got an e-mail a week in advance of staying here that the King bed Harbor View suite that we paid for for our dream trip was not going to be available because there were guests failing to vacate for the next week because of travel flight cancelations. You stated you would be giving us a standard room with a full size bed and a small food comp. at your reataurant for the inconvenience. Classy!! You didn't offer any other way to resolve this, as in maybe telling the guests in the King Harbor View Suite that unfortunately you have that Suite sold for the weekend and they would be more than welcome to stay in your standard room with a full size bed if they wanted to extend their vacation.......
Bunker Hill is located in the town near shopping and restaurants and is good value for the money. It is not a luxury or beach front hotel, but is conveniently located in the town. The rooms are adequate, wifi is available, the staff are friendly and helpful and the breakfast was very good. It is very acceptable as an 1 or 2 day stay in the town. Rooms were a bit outdated and there are no elevators to the top floors.
Great staff. Great beach. Good food and drinks. The rooms were nice and clean. We really enjoyed our stay and would return again.
The beachfront location was outstanding. The staff were friendly and welcoming. The room was fairly Spartan. The bed was uncomfortable. The water from all the taps was brown with rust. The air conditioning unit worked, but it sounded like a turbo prop was touching down in our room.
Great staff. Grear location. Great beach. The Hotel is a little bit outdated and needs renovations.
It was clean and the air conditioning worked. Walk to downtown Charlotte Almalie. It was very old, outdated and need renovations. The neighborhood was kind of edgy.
Great location, room was clean Stairs, stairs, stairs, stairs. Lugging a heavy suitcase up to the top level left me breathless and sweaty. Im strong and healthy and still found it a challenge.
front desk lady was nice. The courtyard smelled like cat urine, there were no phones in room to call taxi, there were holes in walls between rooms, gaps around air conditioning, ran out of small amount of toilet paper that was in bathroom and no one available to get more from, etc
The location was great. Easy access to shopping district. Staff was nice and helpful. The towels weren't so clean but good thing I brought my own. Didn't like that the hotel was open on the middle so when it rain the steps and everything got wet which could be dangerous if you're leaving your room. No elevators.
The location and price can't be beat Well...the bed was a full size and very uncomfortable. When you moved around or got up of the bed you could hear the springs go 'sproing'! We kept looking to see if they popped out! The bathroom was miniscule...no shampoo, no washclothes or hand towel
location was ok but neighborhood a bit sketchy. staff was super friendly. took me to airport. super nice people. no problems with that. well....sheets were dirty (hair), shower didnt really work and drain clogged. just sort of dirty. look, i didnt want to spend much cause it was a layover for me. i took the money that i would have spent at an upgrade place and spent it on beer and food down at Pi Hole!
Friendly staff Hard to find the first time. (Easy after that - North at the footbridge over Veteran's Highway; immediate right; then a left up the hill at "Quantum Sails" sign)