The service wasn't great, and the rooms were old and unkempt. There was a large crack in the shower pan and a thick covering of dust on the vent in the bathroom.
3 stars
Home2 Suites by Hilton Rochester Henrietta
Photos of Home2 Suites by Hilton Rochester Henrietta
Overview
Discover a second home on the road at Home2 Suites by Hilton Rochester Henrietta, NY. Set just off I-90, near the Rochester Institute of Technology, this all-suite Rochester, NY, hotel offers easy access to leisure, dining and shopping options. Golfers will appreciate our close proximity to numerous major golf courses, and nearby attractions including the National Susan B. Anthony Museum & House and the National Museum of Play at The Strong can all be easily reached from our welcoming hotel in Henrietta, NY. Start each day at this extended stay hotel in Henrietta, NY, with a variety of hot and cold favorites at the complimentary Inspired Table breakfast buffet. Create your own space in a flexible studio or one-bedroom suite, and enjoy modern amenities including free WiFi, an iHome alarm clock radio and a full kitchen with a dishwasher, microwave, refrigerator, crockery and silverware. Don't leave the dog at home while you vacation - your pet is more than welcome at Home2. Hold a conference or social event at this Henrietta, NY, hotel in the 600 sq.ft. meeting room and stay connected with a variety of useful services and amenities in the 24-hour business center. Refresh in the heated indoor swimming pool or multitask at Spin2Cycle, our combined laundry and fitness facility, where you can wash clothes while you exercise. At the end of the day, meet with friends old and new on the outdoor patio and enjoy a drink by the welcoming fire pit.
Latest deals for Home2 Suites by Hilton Rochester Henrietta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Home2 Suites by Hilton Rochester Henrietta
- Indoor pool
- Fitness centre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Dishwasher
- Microwave
- Snack bar
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- EV charging station
- Free parking
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Pool
- Heated pool
- Indoor pool
Outdoor
- Grill
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Home2 Suites by Hilton Rochester Henrietta
7.4
Good
525 verified ratings
Wonderful
247
Very good
82
Good
58
Okay
24
Fair
34
Mediocre
25
Poor
55
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and some aspects of the service, particularly the friendliness of the staff. However, cleanliness was a significant concern, with multiple reports of dirty rooms and issues like bed bugs. The check-in process was also criticized due to delays and lack of management presence. Overall, while some guests enjoyed their stay, many were disappointed with the cleanliness and service.AI-generated from customer reviews
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Pros (+) Good location and friendly staff
Cons (-) Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.
Pros (+) The staff was very warm and welcoming!
Location
999 Jefferson Road, Rochester, NY 14623
What's nearby
- University of Rochester4.9 km
- Highland Park5 km
- House at 235-237 Reynolds Street6.3 km
- Strong National Museum of Play7.3 km
- Blue Cross Arena7.4 km
- Edward E. Boynton House7.4 km
- Susan B. Anthony House7.5 km
- Rochester Zen Center7.5 km
- Rochester Museum & Science Center7.5 km
- Main Street Bridge7.7 km
- Hyatt Regency Rochester7.7 km
- First Federal Plaza7.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Home2 Suites by Hilton Rochester Henrietta
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Value for money | 7.3 |
|---|---|
Distance to city centre | 7.5 km |
Nearest airport | Rochester Greater Rochester Intl |
Distance to airport | 6.1 km |