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We liked the efficiency and courtesy of the staff and the central location to the fine city of porto and its tourist and business centres. we felt the lounge lacked upright seating and areas for a quiet personal conversation or reading area
Personal service Poor breakfast
The location is excellent right in the centre and in a walking distance to most of the sights. The room was a bit small but comfortable and the bathroom had a window with a nice view of the city. Breakfast was excellent and in my opinion is worth the 9€ they charge. We made a reservation to use the hotel parking and it worked out fine. Nothing that I disliked in the hotel.
Good central position
Excellent location, could walk to everywhere. Friendly staff. Rather sterile bar and restuarant - not a major issue
Restaurant food was bad.
Friendly staff, breakfast (good food and nice view over the city) The double rooms are rather tiny, when choosing the standard room. Nevertheless this was not annoying. During the weekend when it was more crowded the quality of the breakfast was less good; f.i. the fruit bowl contained less different types and less nice fruits.
Next to the train station
friendly staff; clean room; good location; great hotel overall room was tiny
Well maintained & comfortable, also a great view Up on a hill
It's a beautiful designed Hotel with competent and friendly staff and a great location. For a business stay the wardrobe was much to small as a suit would not fit. Try to avoid a room next to the staircase if you are sensitive to noise, the staircase is made out of metal and you hear every single step on it.
The building was in parts thousands of years old but was refurbished to have a great modern feel some of the rooms were below street level and a bit dark
I liked the location, good quality breakfast buffet. Friendly staff with a great willingness to help. No restaurant for lunch or dinner in hotel. Lack of attention to detail by staff, twice on return late afternoon our room was not made up, failure to top up mini-bar or replenish coffee pods in room etc etc.constantly had to ring down to reception to remedy these. The quality of the breakfast buffet was good but the area is small. Some mornings people were queuing. Our room was quite small, 303, we had an adjoining room with a locked door. The sound proofing was not very good and we could hear the occupants next door. Having paid 900 euros for five nights b & b I just thought the quality and service could have been better.
Greeting us with complementary wine at check in! nothing
the wonderfull view... manca un parchegio davanti all hotel almeno per poter scaricare i bagagli
The riverside location (and river view) is the hotel's best selling point; the staff were also very pleasant and well-trained; the rooms were quiet/sound-proofed and the bed was very comfortable. There was no restaurant or room service - despite claims on the bookings.com website to the contrary. It was the main reason I booked the hotel (I knew I would be arriving late and tired) and so felt that I had been misled. This being the case, I also felt that the hotel did not offer value for money, as I would expect these facilitiesin a hotel where I am paying €150 a night. To be fair to the manager, he handled the situation well and offered to upgrade me/reduce the room rate when I complained but the most I would pay for a hotel lacking these facilities would be less than half the rate quoted.
Excellent location in a wonderful building along the Douro river Excellent breakfast buffet Modern restaurant with a beautiful river view offering original meals Spacious rooms The look of the wooden cabinet of the minibar: big scratches First little signs of wear and tear
Fabulous location and views. Very courteous and professional staff I would have preferred a smaller bill!!!
Comfortable room and beautiful view of the river. The location was perfect - even if the main city was uphill at least it was always downhill to come home! Staff were pleasant and helpful. It seems like a nit-picky thing, but the showerhead wasn't great - we had to cram into the corner to get water on us.
Professional, committed staff made this stay most pleasant. The service provided to guests was outstanding. In addition, the hotel has a great location in Porto. We had no dislikes during our stay at the Hotel. The service, our guest room, the breakfast and the ambiance were all excellent.
We had a beautiful room. Bathroom was kept well stocked and very clean.
Everything what a great place and staff that simply could not do enough for you. worth every penny.
The location of the hotel.
The staff was friendly , professional and welcoming;Alex is a wonder!The view is very special/ Not being able to leave the windows open at night but I understand the security issue.
very nice modern hotel in the middle of porto. i would recommend.
The staff were wonderful. Hotel very interesting. Food excellent. It was fun. Loved everything about the hotel. Not a bad point as such, as hotel was really fabulous, but I would have preferred the toilet door (in bathroom area of room)to be opaque.
The hotel had a big lounge room with a huge screen where guests where able to watch music dvd's. On my birthay I asked if we could watch a U2 DVD...We enjoyed watching U2 360 life from the Rose Bowl:) We heard that there was a fitness room. But we were a bit dissapointed when we entered it: Less than 10 square meters with only 3 fitness devices.
The decor of Hotel Teatro was fantastic - I loved the theater theme (which they pulled off without it being too kitchy). I also thought the bed was super comfortable!
Excellent location. Comfortable room. Design of hotel is too dark - it was a bit like staying in a bat cave!
being centre to Porto
The location No complaints
Price / quality = very good
The hotel is in an excellent location, within close walking distance of much of what you want to see and do, with great access to the Metro and trains. All of the staff is friendly and attentive. Obviously this chain invests in good employee training. The rooms are quiet and the air-conditioning works well. The breakfast - included in my rate - was varied and plentiful. The rooms are a bit small. The lobby is not very cosy or inviting. The elevators are limited and small and get crowded in the morning during breakfast and check-out times.
Value for money nothing
dissapointed no restaurant
The location of the hotel. The breakfast could have offered a more varied selection of items.
The location was good for the train station
the first room we were given was a smoking room eith no view but after requesting a change we were immediately given a non-smoking room with an excellent city view. the lifts are small and slow
Location, comfort/cleanliness, price, courtesy of staff Nothing. It answered every requirement.