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Stylish, attentive service, cool bar, boutique nature of facility Justlocation is just a bit out of way but that could considered both a positive as well as negative
Clean room, well kept, and decent location Small room, very expensive parking
Front desk and bell staff we very friendly and helpful. Everything was great.
I love this hotel and stay here every time I go to Portland. All of the staff, from the housekeepers, valet, bartenders, and the front desk are happy and kind and will go out of their way to make you feel welcome.
housekeeping was excellent banquet staff was excellent excellent location hotel for 20s and 30s Front desk staff was all business, condescending and rude our king room was miniscule bathrooms lacked safety bars parking rules were never made clear
The hotel is close to many great restaurants and theater. The staff were amazing - and the attention to detail and creative touches are very appreciated. No shelf or counter in the bathroom is annoying - but the ambiance and details outweigh that!
Great location and decor. Well maintained and clean. Downtown and Washington Park were easily accessible by foot and the light rail. Staff were very friendly. Room was incredibly small, especially compared to the Marriotts I stay at for business. My room was also next to the elevators so glad I brought my ear plugs.
the room was clean lobby was way to small and noisy
Park lane suites is my go to hotel every time I come to Portland. Great prices, friendly and helpful staff. Nice rooms, I prefer to stay at the inn suites. Comfy ! Nicely located, easy to walk 10 minutes into down town & close to great neighborhoods!
Great neighborhood, close to public transportation & restaurants. Park Lane Inn needs small refrigerators & microwave/convection ovens. Bathroom vent needed cleaning.
No refrigerator. No coffee machine in room.
Hospitality great room and breakfast spread
Loved them location. Beds were very comfortable. The spa was great....loved the massage There was no shared (male/female)whirlpool or sauna areas. Would have used those more if could have used with my husband instead of in the locker rooms as separate facilities
comfortable beds, scenery, walking path, restaurant I asked for a quiet room. I was told I had one but it was near the elevators. I also requested floor 4 or 5 but was told not available. A lady checked in, was told her mountain view room was not available and she was upgraded to river view at no charge, upper floor. this was after I checked in. The staff could have accomodated me but didn't.
The food at the adjoing Aquariva restaurant was superb, as was the service in the restaurant. Limited ambience for a weekend night, however, the great views more than compensate. The staff lacked execution and follow through. Front desk forgot to make the dinner reservation for the evening of my birthday. The sauna did not function early mornings even though the 'spa' opened at 6am. Despite the beauty therapist being a wonderful conversationalist, the facial I recieved did not deliver on the content information for that facial. A mask applied before cleansing, a gloopy cream to cleanse with steam blowing onto my face for a good 30mins and then a toner to 'close' the pores for a $100+. A week later still no response from the Reception Manager or Salon Manager, as advised by front desk. Not a note from the hotel that it was actually my birthday during my visit there. Extremely poor customer service on all account
Great rooms Paying $19 for parking!
Location was nice. Quiet, nice staff. No room facing the river has a river view, just a view of the trees but it still peaceful. The rooms are outdated. The bed (mattress)has been used for some time, it was like sleeping in a hole. cleanliness was fair, could be better. Overall it was a solid 3stars no more.
The staff was excellent!
the hotel staff did a very nice job of accommodating some specific requests, in collaboration with the hotel restaurant. contacting hotel personnel by phone was a chore - I was shuttled back and forth between the front desk and reservations until I found the right person.
Our brunch at the restaurant was awesome. We were so happy to hear that they provided a free shuttle downtown, that was really helpful. The bed was so comfortable and all the towels and linens were super soft and luxurious.
Room was comfortable. Place was far from anything (shopping, business district, major transportation). Also, phone was broken and showerhead didn't work well.
Very nice hotel and use of the spa facilities was a wonderful perk! Loved it!
spa was very nice (steam room and jacuzzi especially). hotel staff was always pleasant. breakfast was plentiful. good location--very quick drive to downtown portland. hotel was very quiet. beds were comfortable and windows were large (probably better to have a river view--ours was a "hillside view" of an office building). parking was overpriced--at the very least, having a valet was a little silly (the valet would essentially run across the street to get our car, which we could see from the front of the hotel. also, we came in late a few times and had to park ourselves). the valets were always very nice, however.
We booked a 1-King-bed room. Our 5yr old grandson ended up coming with us, so we called & asked if we could switch rooms. The very pleasant woman said, "Oh, you don't need to - there's a hide-a-bed in the room." When we arrived after 9pm, tired after driving all day, the man at the front desk said they don't even have hide-a-beds anymore. We were forced to pay $10 more for the last 2-queen room. Irritating.
location good Smell from cleaning spray and previous smoker. Mattress lumpy
For the money, this was a great value! The price was so much better than the airport hotels, and it was only a few exits SW of downtown on I-5. The property was VERY clean, very nice and well-kept. For an independently owned hotel, the owners have obviously worked very hard to keep pace with the offerings of the major chains. I would definitely recommend. I do wish the breakfast was a little more robust (eggs, or bacon or sausage), but really the food was fine for the price we paid for the room. No complaints, really.
People at the desk were very friendly. The area had a couple sketchy characters about and the night desk clerk roved the premises for safety. Loved that since I was walking the dog alone. Overall a great stop for the cheap cost.
Very friendly and helpful staff. Clean, quiet room with plenty of space and outlets (including USB ports). Close enough to Portland to make a full day trip there, but without the steep Portland prices! We would definitely stay here again. Getting back on the freeway was a little tricky, but not too bad.
I was a little late to leave last day. They were understanding, patient, and good people.
Great value for the rooms. It is by the highway and can hear the traffic.
The bed was comfortable, and the location was great for what I needed. Bus stops close by. The staff was always helpful. The breakfast didn't have everything that a pricier hotel would've had, but it was there and worth what I paid for the room. The building looked like it was older and not being taken care of, and there were some obvious cracking in the paint.
The place is really nice and it is only 10-15 minutes walk to downtown Portland. Staff is really nice too and you get a nice free breakfast there! Also the parking is nice and free even on the leaving day!