Overview

Caracol Suite Hotel

Av. 10 Norte 315 Dep 1 Entre 24 Y 26, 77510 Playa del Carmen, QR, Mexico
+52 984 147 9121

AED 107+

Overall guest ratings

7.7/10 Good
Based on 293 reviews

Review highlights

  • 10.0
  • 9.8
  • 4.8
  • 3.9

Good to know

  • Spacious rooms

Nearby

    show all

    About

    Caracol Suite Hotel offers an airport shuttle (available on request) for MXN 1000 per vehicle one way. Free WiFi is an added perk, and guests looking to stay active can check out the nearby mountain biking and snorkeling. Other highlights include a terrace, and rooms offer balconies or patios and LCD TVs.

    Less More
    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Internet
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Non-smoking rooms available
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 293 reviews
    • 10.0 "Wonderful beach."
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      9.2 "92% said the reception staff was great."
      7.9 "Housekeeping was great, according to 79%."
    • 8.2 "Breakfast is good."
    • 7.8 "High value."
    • 4.8 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      4.8 "Air conditioning was criticized by 52%."
      4.6 "54% found problems with the furniture."
      4.6 "54% had problems with the shower."
      2.1 "79% were unsatisfied with the kitchenette."
      2.5 "75% didn't like the balcony."
      1.3 "For 87%, the rooms looked old."
    • 3.9 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 3.0 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
    • 2.8 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      4.0 "60% thought it was rather dirty."
    • 0.4 "Horrible vibe."
      0.5 "95% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 146 reviews
    • 9.9 "Terrific location."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.8 "High value."
    • 6.8 "Average comfort."
      6.7 "Beds were acceptable for 67%."
      5.1 "Only 51% thought the air conditioning was adequate."
    • 5.2 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      5.1 "Only 51% thought the air conditioning was adequate."
    • 2.7 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."

    Overall rating

    7.9 Good
    Based on 79 reviews
    • 9.9 "Terrific location."
    • 8.9 "Great service."
    • 7.7 "High value."
    • 6.2 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 4.2 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      2.4 "76% said rooms were dirty."
    • 2.7 "Generally quite dirty."
      2.4 "76% said rooms were dirty."
    • 0.3 "Horrible vibe."
    View all review categories

    Overall rating

    7.8 Good
    Based on 67 reviews
    • 9.9 "Terrific location."
    • 6.8 "Average comfort."
    • 5.4 "Rooms are ok."
    • 3.2 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
    Good to know
    "Spacious rooms"
    data provided by TrustYou

    Photos
    Map

    Map