Nestled at the base of America’s largest urban park and wilderness preserve, Arizona’s only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites.
Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
Pros: rooms and Oasis waterparkCons: menu choices for romm service a little limited
Great place to relax!Pros: Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival!
Excellent location!Cons: Restaurant had good quality food just a little overpriced.
Cons: Bar closed at midnight
Great stay at a great resort!Pros: We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early.Cons: We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
Sensitive smoke alarmsPros: Newly remodeled, spacious, comfortable suite in beautiful oasis.Cons: Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.
RomancePros: This isn't a very romantic resort. Too many places for families and not enough places for romanceCons: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
Be carefulCons: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
Holiday treatPros: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. Cons: No microwave
Amazing potential...Pros: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important.
Dan escorted us to our room and set us up quick and easy.
Room service was awesomeCons: Resort fee seems over the top considering daily rate being charged
Not as I rememberPros: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids, Cons: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
Pros: Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop.
Cons: Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
Staycation Pros: We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. Cons: The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.