Needs some better maintenance in the rooms
Great location, with included Express Passes. Hotel overall was excellent.
The rooms needed some maintenance, and I cannot be the first ones to notice it. There was mildew in the shower on the ceiling that needed to be bleached. The shower leaked into the bathroom, because the original construction did not properly angle the tile to make the water drain back into the shower. The sink stopper did not stay plugged. The phone in the room did not work. Again, I cannot be the first person to notice all these. Why have they not been addressed?
Fortunately we were able to get a last minute reservation which turned out fantastic . Convenient, clean, helpful. Staff was very friendly. Included fast pass definitely compensates. Safety measures taken with hotel key iD's gave further comfort.
We really had no complaints. Our visit could not have gone any smoother.
Great stay for universal
This hotel is super convenient for visiting the universal parks. Your room key is your express pass, which is a huge a bonus. Rooms size was decent and has keurig and mini fridge. Beautiful grounds, nice pool, friendly staff.
The beds/pillows are not very comfortable. While the pool area is nice, I wish there were a second “quiet,” or adult pool with additional hot tub. This hotel certainly caters to families, but not everyone has kids, and something less chaotic for relaxing would have been nice.
Great location, the staff is fantastic!
I had a wet spot on my carpet and found a hair on a "clean" towel. I think this was probably because they were so busy due to it being Christmas, because I've stayed here twice before and never experienced issues before. Still disappointing though, for the price you pay to stay here, you don't expect any snags.
Lobby and Christmas spirit. Orchids and overall ambient . Water taxi not needed to drive and parking. Breakfast service. Exelent dinner at hotel restaurants. Very friendly staff.
Room gray colors. Like in a funeral home. It may be trendy, but not pleasant at all.Window view from Tower 2 shows a really neclected landscaping, which is incomprehensible in such nice otherwise hotel.
Service at the sushi bar very slow
Proximity to park Friendly and helpful frontline staff
Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room
1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc
Not what it was.....
Location, public areas (decor and ambience), Express Passes for the parks.
New bedroom decor is a disaster. Feels like a 70s nightmare and cheapens what used to feel like a luxury hotel. Same goes for the corridors leading to the rooms. The building of the Saphire Falls also ruins the outlook of the hotel. It used to feel like an idyllic South Pacific getaway. Now the view reminds you that you're just in another hotel block, so that special feel has gone. Lastly, charging to park in the hotel car park? Really? That really is fleecing your guests. over the years I've stayed at this hotel probably half a dozen times. I won't be back unless things change.
Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds.
Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.
The unlimited express passes, convenience, responsive, water taxi service.
Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.
Universal’s Loews Royal Pacific Resort offers accommodations that are aimed to please everyone from large families to corporate travelers. Even pets are welcome at this hotel. Guests are allowed to enter attractions such as The Wizarding World of Harry Potter and Universal’s Volcano Bay one hour earlier than paid theme park admission guests. They are also allowed to skip the regular lines at Universal Studios Florida and Universal’s Islands of Adventure, giving everyone more time to enjoy the entertainment. Guests are also offered complimentary transportation to the theme parks and to the Universal CityWalk. Every room in Universal’s Loews Royal Pacific Resort offers a flat-screen television, Keurig single-serve coffee cups, iPod docking stations, and free Wi-Fi. Upgraded rooms include snacks and cocktails in the Royal Club Lounge. Guests can unwind from a long day with a visit to the hot tub and Jacuzzi or take a dip in the indoor or outdoor swimming pool. There is also a fitness center and sauna available at an additional fee. The onsite restaurants at Universal’s Loews Royal Pacific Resort include the Islands Dining Room, which offers both Asian and American cuisine. Universal’s Loews Royal Pacific Resort is less than a mile away from landmarks such as Universal Studios Orlando, Hard Rock Orlando, Shoppers World Shopping Center, and Lost Caverns Adventure Golf. Other popular landmarks with 10 miles include SeaWorld Orlando, Prime Outlets Orlando, Walt Disney World, and Epcot Center. Orlando Executive Airport and Orlando International Airport are both within 10 miles of the hotel.
Based on 6,611 reviews
Value for money
Policies vary by room type and provider.