Cons (-) FRONT DESK STAFF HAD TERRIBLE ATTITUDE
4 stars
The Moore
Photos of The Moore
Overview
This elegant New York City hotel is situated within a 10-minute walk of Pennsylvania Station. Rooms are air conditioned and a wireless internet connection is provided free of charge.
The GEM Hotel - Chelsea has been recently refurbished and offers a rooftop terrace, an express check-in and check-out feature and a 24-hour business centre. Staff are available 24/7 and can help with booking tours and tickets. The hotel also features a well-equipped gym.
There are 81 rooms at The GEM Hotel - Chelsea, each providing all the necessities to ensure a comfortable stay. Hot drinks can be made with coffee and tea supplies.
The GEM Hotel - Chelsea is within walking distance of Flatiron Building, Madison Square Park and Madison Square Garden. London Terrace and High Line are also within a 10-minute walk.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Moore
- Fitness centre
- Bar/Lounge
- Free Wi-Fi
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Pets allowed on request. Charges may apply.
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Shower chair
- Accessible by lift
- Hypoallergenic
- Adapted bath
- Allergy-free room
- No smoking
- Lowered sink
- Upper floors accessible by lift
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Wake-up service
- Concierge service
- Safety deposit box
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
General
- Telephone
- Carpeted
- Storage available
Dining
- Bar/Lounge
- Food can be delivered to guest accommodation
Outdoor
- Terrace/Patio
Laundry
- Iron and ironing board
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of The Moore
8.5
Very good
2469 verified ratings
Wonderful
968
Very good
540
Good
454
Okay
198
Fair
157
Mediocre
76
Poor
76
Summary of reviews
Guests say
Guests consistently praise the hotel's great location, making it convenient for exploring the city. However, many reviews mention that the rooms are quite small and cleanliness could be improved, particularly regarding the beds and carpets. Breakfast options received mixed feedback, with some guests desiring more variety. Overall, the hotel offers good value for its location but may not meet expectations for comfort and cleanliness.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.5 out of 10
81 reviews
7.4 out of 10
2 reviews
All reviews
Pros (+) Staff was incredibly helpful and accomodating
Pros (+) The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful.
Cons (-) The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.
Location
300 West 22nd Street, New York, NY 10011
What's nearby
- Madison Square Garden0.8 km
- Koreatown1 km
- Empire State Building1.2 km
- Times Square2 km
- Broadway2.2 km
- Theatre District2.3 km
- Rockefeller Center2.3 km
- Museum of Modern Art2.6 km
- United Nations Headquarters2.7 km
- New York City Center2.7 km
- Midtown Center2.8 km
- Tiffany & Co.2.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Moore
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Moore
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Value for money | 7.8 |
|---|---|
Distance to city centre | 1.7 km |
Nearest airport | New York LaGuardia |
Distance to airport | 11.2 km |