Overview

New Palm Tree Hotel

Nkrumah Road, Mombasa 90013, Kenya
+254 715 442 017

AED 76+

Overall guest ratings

6.6/10 Good
Based on 221 reviews

Review highlights

  • 9.9
  • 9.6
  • 9.4
  • 4.3

Good to know

  • Near city centre

Nearby

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    About

    A great choice for a stay in Mombasa, New Palm Tree Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for KES 1500 per vehicle. For a bite to eat, guests can check out Kitobero Cafe, which serves African cuisine and is open for lunch. All rooms offer 24-hour room service, refrigerators, and free WiFi.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Room service
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.6 Good
    Based on 221 reviews
    • 9.9 "Excellent value."
    • 9.6 "Terrific location."
      9.5 "City centre within easy reach, said 95%."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 8.6 "Breakfast is good."
    • 4.3 "Internet is poor."
    • 4.0 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      2.5 "75% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."

    Overall rating

    6.8 Good
    Based on 132 reviews
    • 9.9 "Excellent value."
    • 9.7 "Terrific location."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.3 "Breakfast is good."
    • 3.9 "Rooms are not good."
      3.5 "65% complained about the bathroom."
    • 3.7 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.7 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    6.7 Good
    Based on 11 reviews
    • 9.7 "Excellent value."
    • 9.0 "World class service."

    Overall rating

    6.4 Good
    Based on 77 reviews
    • 9.9 "Excellent value."
    • 9.7 "Terrific location."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.6 "Breakfast is good."
    • 6.6 "Average comfort."
    • 5.5 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.7 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 4.1 "Rooms are not good."
      3.1 "69% complained about the bathroom."
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    Good to know
    "Near city centre"
    data provided by TrustYou

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