very inconsistent people they dont know how to please the customer most likely customer service very poor in communication in terms of customer problem
2 stars
Holiday Inn Express & Suites Mobile West - I-10
Photos of Holiday Inn Express & Suites Mobile West - I-10
Overview
Welcome to the Holiday Inn Express in Mobile, AL. We are conveniently located 12 miles from the vibrant downtown area, 9 miles from Mobile International Airport, 14 Miles from the USS Alabama, and 12 miles from the Mobile Cruise Terminal. Whether you're here for business or leisure, our central location puts you in the heart of all the action. We’re close proximity to the University of South Alabama, the Mobile Convention Center, Bellingrath Gardens and Home, and our beautiful downtown area. Our hotel is a perfect choice for visitors looking to explore the city's top attractions. With easy access to restaurants, shopping, and entertainment options, you'll never run out of things to do during your stay. At the Holiday Inn Express in Mobile, guests can enjoy a range of amenities and features including a complimentary shuttle service, a well-equipped fitness center, a free hot complimentary breakfast buffet, and fast High-speed Wi-Fi. We strive to make your stay comfortable and convenient, so you can focus on enjoying everything Mobile has to offer. We look forward to welcoming you to our newly renovated hotel.
Amenities at Holiday Inn Express & Suites Mobile West - I-10
- Outdoor pool
- Fitness centre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Accessibility and suitability
- Entire unit wheelchair accessible
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Allergy-free room
- No smoking
- Toilet with grab rails
- Upper floors accessible by lift
- Upper floors accessible by stairs
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- Conference rooms
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24-hour front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Pool
- Saltwater pool
- Outdoor pool
Parking and transportation
- Free parking
Fitness
- Fitness centre
Reviews of Holiday Inn Express & Suites Mobile West - I-10
7.8
Good
630 verified ratings
Wonderful
338
Very good
91
Good
42
Okay
34
Fair
33
Mediocre
20
Poor
72
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and the breakfast options available, noting that the staff was friendly and accommodating. However, many reviews highlighted significant issues with cleanliness, including musty smells, stained carpets, and unclean rooms, which detracted from their overall experience.AI-generated from customer reviews
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Score by provider
8.2 out of 10
9 reviews
5.7 out of 10
3 reviews
All reviews
Pros (+) Friendly staff at front desk, but housekeeping was incredibly poor. We pulled bedding off and requested service and upon our 6pm return, the linen was still in a pile on the floor. There were two women on the evening housekeeping shift on 7/21 who worked diligently to remedy the poor housekeeping service. The woman in charge of the breakfast area was really helpful, but our overall visit was poor....
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Pros (+) Friendly staff
Cons (-) Under renovation. Front door and lobby closed traveling with my daughter and entry to hotel was in the back, dimly lit. Did not feel secure. Nice hotel but not very clean. Noticed floors in the upper floors needed vacuumin. Face towel was not clean but hanging in display as well as hair in the corner behind the bathroom door.
Pros (+) Person at front desk was nice and helpful.
Cons (-) Bed and pillows very lumpy, cheap, and uncomfortable. Powdered egg and paper thin bacon breakfast was close to inedible. Amenities disappointing. Poor value for even relatively cheap discounted rate. Would not recommend.
Location
5190 Motel Court, Mobile, AL 36619
What's nearby
- Martin Lindsey House10.6 km
- 19th Century Spring Hill Neighborhood Thematic Resource12.9 km
- George Fearn House13.3 km
- Oakleigh Historic Complex14.9 km
- Mobile Civic Center16.3 km
- Barton Academy16.3 km
- Historic Roman Catholic Properties in Mobile Multiple Property Submission16.6 km
- Cathedral of the Immaculate Conception16.6 km
- Government Street Presbyterian Church16.6 km
- National African American Archives and Museum16.7 km
- Saenger Theatre16.8 km
- Fort Conde Museum16.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Holiday Inn Express & Suites Mobile West - I-10
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Holiday Inn Express & Suites Mobile West - I-10
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See most recommended stays in MobileGood to know
Value for money | 8.3 |
|---|---|
Distance to city centre | 17.1 km |
Nearest airport | Mobile Downtown |
Distance to airport | 10.6 km |