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333 West Kilbourn Avenue, Milwaukee, WI
0.5 km from
Someone walked into my room while there was a do not disturb sign on it and quickly ran out when they saw me.....that is awful!!
Valet was quick and friendly. Restaurant food good. Room was clean but sink drained too slowly. Convention that CONSUMED the hotel. Since has an open concept interior, convention seemed 24/7. Unfortunately, to add insult to injury, 3:30am fire alarm sounded Saturday night. No bill under the door in the morning so felt compelled to stop by front to check out. Many, many smokers at the doors and the smell of smoke on occasion inside.
Room was awesome! Really comfortable bed, very high ceilings in the room and great mini bar (I usually never eat any of those snacks, but these were so appealing I couldn't resist!) Nothings - it was all great!
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
The staff was very friendly and courteous. We booked a river view room but at 3PM the room wasn't available. We had to settle for a courtyard view or wait at least another hour.
There basically is no room. You feel cramped from the moment you arrive and realize you cannot pull up to the door and cannot park. Very casual staff. Maybe the 30 year olds like things this way. We do not. We will not be back.
comfortable bed, big room, clean & updated bathroom
The room was ready for me by 10:00 am None
Was very happy to stay here. Clean and beautiful. Loved breakfast, but they need to season the scrambled eggs on the breakfast buffet.
Free Hot Breakfast Location Comfy bed When we checked in it was about 75 degrees fahrenheit outside... and about 80 degrees in our hotel room. It was very hot and muggy, and the windows did not open. The air conditioning was not working at all and the staff was totally unconcerned about remedying the situation. They tried telling us that everything was working fine, but of course it was not. The only thing the hotel did to fix it was to give us a box fan. They told us that it would cool off at night... but it did not. Multiple people complained but nothing was done to accommodate us or to compensate us for the inconvenience. Staff was at worst, rude, and at best, disinterested. When we checked in at 3:00 on a Thursday they only had 1 person working so we had to wait a very long time to check in. The bathroom was leaking water from the ceiling above the sink. The furniture in the room was worn and in need of repair or replacement. For $20 more a night we could have stayed somewhere much nicer.
The staff were very friendly and helpful. The building looks fancy but dated/tired. The rooms were large, and we had a great view (12th floor, looking towards the lake). The location was great... easy to walk to lots of attractions and restaurants. And the view from the rooftop was terrific! PLEASE NOTE: THE POOLS ARE SEGREGATED BY GENDER! I'm a single dad with a daughter, so this meant we couldn't go swimming (unless I had her go on on her own, which I wasn't going to do, since she's 12). They do a "family swim" like every other Friday evening or something. Also, the rooftop bar was closed on Sunday and Monday (the precise days we were there). The shower was ok, except every few minutes it would shoot a stream of very hot water, followed by some very cold water. The "pillowtop" bed wasn't really that comfortable... just moderately okay. Also, they say there is a "business casual" dress code for many of the common areas, so my daughter and I didn't feel comfortable just strolling around the place in our shorts and t-shirts. If I had known about the separate mens'/womens' pools, I would've booked somewhere else.
The shuttle driver was the sweetest ever. Tip well! Such uncomfortable beds. No pillow top. Just a cardboard like hard bed.