Overview

The Swanston Hotel Melbourne Grand Mercure

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195 Swanston Street, Melbourne, VIC 3000, Australia
+61 396 634 711

AED 386+

The Swanston Hotel Melbourne Grand Mercure
Thu 18/1
Fri 19/1

Overall guest ratings

8.0/10 Excellent
Based on 8852 reviews

Review highlights

  • 9.6
  • 9.0
  • 4.5
  • 3.4

Good to know

  • Great reception
  • Professional service
  • Friendly service

Nearby

  • 109 m Bourke Street Mall
  • 201 m Royal Arcade
  • 290 m Block Arcade
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About

Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.

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Amenities

  • Parking
  • Fitness centre
  • Disability-friendly
  • ATM on-site
  • Car hire
  • Wi-Fi
  • Concierge service
  • Currency exchange on-site
  • Gift shop
  • Laundry service
  • Meeting/Banquet facilities
  • Room service
  • Indoor pool
  • No smoking
  • Restaurant
  • Bar/Lounge
  • Express check out
  • Air-conditioned
  • 24 Hour Front Desk
  • Safe
  • Storage available
  • Business centre
  • Laundry facilities
  • Coffee shop
  • Babysitting/child care services (surcharge)
  • Internet (surcharge)
  • Pets not allowed
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Reviews

Guest reviews

All reviews
Families
Couples
Business
Solo

Overall rating

8.0 Excellent
Based on 8,852 reviews

Location
9.6

Service
9.0

Breakfast
6.5

Comfort
5.7

Room
5.6

Amenities
4.7

WiFi
4.5

Vibe
3.4

Overall rating

8.1 Excellent
Based on 3,275 reviews

Location
9.6

Service
8.8

Breakfast
6.9

Comfort
5.6

Pool
5.3

WiFi
4.9

Room
4.7

Amenities
4.1

Vibe
2.5

Overall rating

8.2 Excellent
Based on 3,186 reviews

Location
9.5

Service
9.4

Breakfast
6.3

Room
5.8

WiFi
4.3

Vibe
3.4

Overall rating

7.6 Good
Based on 1,681 reviews

Location
9.6

Service
8.6

Breakfast
5.9

Room
5.2

Comfort
4.5

WiFi
4.1

Vibe
3.4

Overall rating

8.3 Excellent
Based on 708 reviews

Location
9.6

Service
8.7

Cleanliness
6.3

Breakfast
5.9

Room
5.7

Amenities
4.5

Vibe
3.6

Recent reviews

Find reviews that mention:
family room
good location
friendly staff
china town
bit dated
middle of the cbd
pillows were hard
bath was chipped
street noise
right in the middle
breakfast was great
comfortable beds
needs refurbishing
need of refurbishment
kids loved
cocoon
view from our window
shopping centre and restaurants
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