Overview

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street, Melbourne, VIC 3000, Australia
+61 396 634 711

AED 474+

Overall guest ratings

8.1/10 Excellent
Based on 2,535 reviews

Review highlights

  • 9.6
  • 9.1
  • 6.4
  • 3.8

Good to know

  • Friendly service
  • Great shopping

Nearby

    show all

    About

    Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.

    Less More
    accorhotels.com

    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 2,535 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.4 "Easily accessible by car, said 84%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.6 "96% said the concierge service was amazing."
      7.0 "70% were happy with the room service."
      9.2 "92% were impressed by the valet service."
      7.2 "72% said the booking process went smoothly."
    • 6.4 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.2 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.2 "Beds were acceptable for 62%."
      6.8 "68% said the view was so-so."
    • 3.8 "Internet is poor."
      4.4 "56% thought it was overpriced."
      1.9 "81% said the wifi quality was bad."
    • 2.3 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
      4.3 "57% didn't like the unstylish hotel."

    Overall rating

    8.3 Excellent
    Based on 887 reviews
    • 9.8 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 9.5 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 6.9 "Breakfast is mediocre."
      5.7 "Breakfast prices were ok, according to 57%."
    • 5.4 "Average comfort."
      6.0 "Beds were acceptable for 60%."
    • 5.2 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 4.9 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      1.6 "84% said the bathroom was dirty."
      1.8 "82% found problems with the furniture."
      3.8 "62% criticized the small bathroom."
      1.9 "Air conditioning was criticized by 81%."
    • 3.6 "Internet is poor."
      4.2 "58% thought it was overpriced."
      1.8 "82% said the wifi quality was bad."
    • 2.4 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 1,242 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.0 "90% were impressed by the valet service."
    • 6.2 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.8 "Pool is mediocre."
    • 4.9 "Rooms are not good."
      1.6 "84% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      0.8 "For 92%, the rooms looked old."
      1.6 "84% said the bathroom was dirty."
      1.7 "83% had problems with the shower."
      1.9 "81% found problems with the furniture."
    • 4.0 "Internet is poor."
      4.6 "54% thought it was overpriced."
    • 2.2 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 50 reviews
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 7.6 "High value."
    • 7.2 "Tasty food."
    • 6.1 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.5 "Average comfort."
    • 5.1 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 2.5 "Horrible vibe."
    View all review categories

    Overall rating

    8.0 Good
    Based on 354 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 6.4 "Average comfort."
      6.6 "Beds were acceptable for 66%."
    • 6.2 "Food is average."
    • 5.8 "Breakfast is mediocre."
    • 4.8 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      0.7 "For 93%, the rooms looked old."
      1.2 "88% thought they were poorly maintained."
      2.0 "80% found problems with the furniture."
    • 2.4 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More

    Photos
    Map

    Map

    Close