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The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
Nice room & excellent staff. Relaxing atmosphere
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
good service, position and breakfast The Hotel rooms have old furniture.
Everything was nice. Swimming pool was closed.
It is located right in the pedestrian shopping area which is very convenient. since it is in a pedestrian zone, it is loud during the night. That isnt so great...
Convenience for parking, shops and lake front. Lack of mini bar. No lift from garage, Television not in working order and in spite of being told that it had been repaired, it remained unusable.
location was central to shopping area and next to the lake, hotel was clean, staff were friendly rooms were dark and small, breakfast was poor selection, no wireless in rooms
fantastica staff, good location, marvellous include breakfast
Holiday There was a renovation of af building going on, just next to the Hotel and our balcony.
Convient location, friendly staff
WiFi in the Lobby did not work
Excellent Location, very nice antique Building, very well maintained, very charming/interesting history, sentimental!! Very well thought out!
The gorgeous view from our room 220, the garden in the back.The 100 year anniversary expo was fun. Breakfast is good. The construction on the other side of the church, hopefully it will end soon.
Good staff Not air conditioned
Location was wonderful. had a nice sea view from room. restaurant food was ok but service was very good. very friendly and made me smile. definetely I want to go back to this hotel.
Very good recertion, up-grade room with beutifull lake viewnone none
View of lake heavenly. Room exceeded our expectations. Restaurant staff was very friendly and professional. Hotel is ideally situated for the city, lake and mountainside. Did not like the charge for parking. Price of room is high enough for it to be included.
I did like it was small and familiar. Yes , It stated that it should have internet acess on the rooms and it did not have that. The acess was one of the reasons I picked the hotel.
We found the Hotel fine. Service met our expectations. Staff were very friendly.
Excellent location, but as with many other Best Western in the city center the four stars are too much. Excellent staff, good cleanliness, quiet, good for families. Breakfast simple and essential, not worthy for a 4 stars. If you complain with reception, the answer is, "but sir, you took a Standard Room!". Even if the reservation has been made on the basis of the presence of air conditioning, not all rooms were equipped with Air Conditioning
night barman is friendly and morning receiption also friendly. i reseved gunior suite which i think lake view but it was lake side view,also they have wi fi problems .
nice bath room.we can drink tee,coffee at room by my self.
Location good. Clean . Breakfast staff very friendly. Did not find the beds comfortable and the pillows are just terrible.
Great staff. 100% great. Great location if you have a car. Close enough to easily walk to restaurants & shopping, but much easier to get in and out of here with a car Room was clean and tidy Bathroom A+ Clean, crisp, tile good water pressure and bidet. Even a great view. Bed was a "double" which meant two single beds pulled together. Not that fun for a honeymoon... Easy to fall into the "valley" between beds. Generally an older feel to the place, but not run down. Furnishings maybe a little tired, but not so bad as to be a deal breaker.
I enjoyed the atmosphere of the hotel and liked the beautiful lakeview and the cleanlliness of the hotel. Nothing
Lovely view of the lake, good service and clean room Price was abit steep
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room
we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)
The staff and the short distance from the city center and the motorway too. The building oldness.
Very Clean hotel, very pleasant and helpful staffs
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
Convenient location, friendly personnel, tea kettle in the room was a great advantage.
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.